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Problem
Cause
Poor air purification
Air filters need to be replaced.
quality.
Room is too large for the air purifier's
applicable area.
Air inlet or outlet is blocked.
Filters not properly placed in housing.
Filter reset button is
The air purifier has been reset incorrectly.
still illuminated after
replacing the air filters.
Air purifier turns on,
Air purifier is defective or malfunctioning.
then suddenly turns off.
Air purifier beeps
repeatedly after
being powered on or
plugged in.
Solution
Replace the air filters as instructed in the
Replacing the Air Filters section on page 13.
Ensure the room is smaller than 129 ft² (12 m²).
Remove objects blocking air inlet or outlet.
Properly place filters as noted in the Getting
Started and Replacing the Air Filters sections
(pages 8 & 13).
See the Resetting the Air Purifier section on
how to properly reset the unit (page 15).
Immediately discontinue use and contact
Customer Support (page 18). DO NOT attempt to
open the air purifier for self-servicing.
17
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