Mackie DL16S Owner's Manual page 23

Noise / Hum
• Are all the connections good and sound? Make sure all of the connecting cables work and are securely connected
at both ends. Try the same source signal in another channel, set up exactly like the suspect channel.
• Are you using unbalanced cables? Swap them out with balanced cables to see if that fixes the problem.
• Turn the input gains down one-by-one. If the offending noise disappears, it's either that input or whatever is plugged into it.
If you unplug the whatever-is-plugged-into-it and turn the input gain back up and the noise is gone, it's from your whatever.
• Is phantom power required for the microphone?
• Sometimes it helps to plug all the audio equipment into the same AC circuit so they share a common ground. Make it so.
• Has the band been together long?
No Interwebs
• Read the chapter titled "Wireless Setup" in the Master Fader Reference Guide. This section is very important
and reading it cover-to-cover is the best troubleshooting.
• Is your tablet, phone or computer connected to the correct wireless network?
Ensure that it didn't hop onto to a different wireless network.
• Did you select the correct mixer from the tools > devices screen?
• Are you running the latest and greatest Master Fader and DL Series firmware? Go to Google Play, App Store or Mackie
website to check for an update.
• If using an external router, did you connect the Ethernet cable to the correct port? Be sure to use the LAN port
and not the WAN port.
• If using an external router, did you connect and power on the router BEFORE turning on the mixer?
• Force quit the Master Fader app.
• If using an external router, try another Ethernet cable.
• If using an external router, try another router.
Repair
For warranty service, refer to the warranty information on page 31.
Non-warranty service for our products is available at a factory-authorized service center. To locate the nearest service center,
visit www.mackie.com/support. Service for our products living outside the United States can be obtained through local dealers
or distributors.
If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday during
normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized
service center is located in your area.
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DL16S • DL32S Owner's Manual