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Dell Vostro 3070 Service Manual

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Dell Vostro 3070
Service Manual
Regulatory Model: D19M
Regulatory Type: D19M005

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Summary of Contents for Dell Vostro 3070

  • Page 1 Dell Vostro 3070 Service Manual Regulatory Model: D19M Regulatory Type: D19M005...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2018 - 04 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................5 Safety instructions................................5 Turning off your computer — Windows 10........................6 Before working inside your computer..........................6 After working inside your computer..........................6 2 Technology and components..........................8 HDMI 1.4....................................8 HDMI 1.4 Features................................8 Advantages of HDMI..............................9 USB features..................................
  • Page 4 System board................................... 50 Removing the system board.............................50 Installing the system board............................56 4 Troubleshooting............................63 Enhanced Pre-Boot System Assessment — ePSA diagnostics................63 Running the ePSA Diagnostics..........................63 Diagnostics..................................64 Diagnostic error messages..............................64 System error messages..............................67 5 Getting help..............................69 Contacting Dell.................................69 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Turning Off Your Computer - Windows 10

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
  • Page 7 CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. Working on your computer...

  • Page 8: Technology And Components

    Identifier GUID-ED20F234-C5C4-4103-926C-774E57821BF4 Status Released Technology and components This chapter details the technology and components available in the system. Topics: • HDMI 1.4 • USB features Identifier GUID-F015869F-9930-4CD6-A002-678BC87259A3 Status Released HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface.

  • Page 9: Advantages Of Hdmi

    Advantages of HDMI • Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality. • Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple, cost-effective manner •...

  • Page 10: Speed

    Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full- Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility.

  • Page 11: Compatibility

    • USB 3.0/USB 3.1 Gen 1 RAIDs • Optical Media Drives • Multimedia Devices • Networking • USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 12: Removing And Installing Components

    NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Identifier GUID-9FA8BFAD-D228-4C80-82AA-F4833BA0D74F Status Released Screw list and images Table 2. Vostro 3070 screw size list Component Screw type Quantit Image Color #6.32xL6.35...

  • Page 13: System Board Layout

    Identifier GUID-07A9116F-7856-421D-A4DC-259DE688DE2C Status Released System board layout Power switch connector Coin-cell battery Connector SATA 0 Connector (Blue color) HDD_ODD_PowerCable Connector (SATA_PWR) ATX Power Connector (ATX_SYS) Service mode / password clear/CMOS clear jumpers CPU Power Connector (ATX_CPU) Processor Socket (CPU) CPU Fan Connector (FAN_CPU) Memory Connectors (DIMM1/DIMM2) Removing and installing components...

  • Page 14: Cover

    Identifier GUID-E4057972-BBB3-4E21-904F-8F96933795B9 Status Released Cover Identifier GUID-D749B627-2197-4D64-A5E1-6EC0775EF0F3 Status Released Removing the cover Follow the procedure in Before working inside your computer. To remove the cover: Remove the two (6-32x6.35) screws that secure the cover to the computer [1] and pull the cover away from the system [2]. b Lift the cover.

  • Page 15: Installing The Cover

    Identifier GUID-5199F1AB-32EE-45C7-A3E7-C7112F3B0FB5 Status Released Installing the cover Place the cover on the computer and slide the cover forward until the latches snap-in. Removing and installing components...
  • Page 16 Tighten the two (6-32x6.35) screws to secure the cover to the computer. Removing and installing components...

  • Page 17: Front Bezel

    Follow the procedure in After working inside your computer. Identifier GUID-A73EBADB-AAC5-4773-9725-D58B244270EA Status Released Front Bezel Identifier GUID-D952E39C-6C97-41BC-8848-ED3EBC3DC674 Status Released Removing the front bezel Follow the procedure in Before working inside your computer. Remove the Cover. To remove the bezel: Lift the three latches to release the bezel from the chassis [1]. b Lift the chassis, rotate and pull the front bezel away from the computer to release the tabs [2].
  • Page 18 Lift the chassis and remove the front bezel from the chassis Removing and installing components...

  • Page 19: Installing The Front Bezel

    Identifier GUID-0C329C43-8451-46D7-A573-1FAAB996BBF3 Status Released Installing the front bezel Position the bezel to align the tab holders on the chassis. Removing and installing components...
  • Page 20 Rotate the bezel until the tabs clicks into place. Removing and installing components...

  • Page 21: Hard Drive

    Install the Cover. Follow the procedure in After working inside your computer. Identifier GUID-DA236FEA-AA29-400C-89C3-C25D4B9DE6F3 Status Released Hard drive Identifier GUID-D0FE1C6D-1489-4D0E-BD83-073D463B20A4 Status Released Removing 3.5 inches hard drive assembly - optional Follow the procedure in Before working inside your computer. Remove the: Cover Front bezel To remove the hard drive assembly:...
  • Page 22 b Remove the four (6-32x3.6) screws that secure the hard drive assembly to the base and front of the chassis. Removing and installing components...
  • Page 23 Slide and lift the HDD away from the chassis Removing and installing components...

  • Page 24: Installing 3.5 Inches Hard Drive Assembly - Optional

    Identifier GUID-C949188E-43FB-4FEF-91C8-EA6245CEE785 Status Released Installing 3.5 inches hard drive assembly - optional Insert the hard drive assembly into the slot on the computer until it clicks into place. Removing and installing components...
  • Page 25 Install the four (6-32x3.6) screws that secure the hard drive assembly to the base and front of the chassis. Removing and installing components...
  • Page 26 Connect the hard drive cable and the power cable to the connectors on the hard drive. Removing and installing components...

  • Page 27: Memory Modules

    Install the: Front bezel Cover Follow the procedure in After working inside your computer. Identifier GUID-B4BFAFB3-4A6A-47FD-A777-9CA7EF95C20B Status Released Memory modules Identifier GUID-3AF0C3D7-1999-497D-946A-36A47AC2A328 Status Released Removing memory module Follow the procedure in Before working inside your computer. Remove the: Cover To remove the memory module: Removing and installing components...

  • Page 28: Installing The Memory Module

    Push the memory module retention tabs on both sides of the memory module. b Lift the memory module from the memory module connector on the system board. Identifier GUID-13CEBF02-3193-4AA6-9A16-9881311B3E56 Status Released Installing the memory module Align the notch on the memory module with the tab on the memory module connector. Press the memory module until the memory module retention tabs click into place.
  • Page 29 b Unroute the PSU cables from the retention clips. Removing and installing components...
  • Page 30 Press the tab of the 8-pin power cables and disconnect it from the system board [1], and then remove 4 (6-32x6.35) screws to release the PSU [2]. Removing and installing components...
  • Page 31 d Press the metal release tab, slide the PSU toward the back and lift it out of the computer. Removing and installing components...

  • Page 32: Installing Power Supply Unit

    Identifier GUID-1180B160-980D-4708-A604-30148C253335 Status Released Installing power supply unit Insert the power supply unit (PSU) into the PSU slot and slide it toward the back of the computer until it clicks into place. Removing and installing components...
  • Page 33 Tighten the four (6-32x6.35) screws to secure the PSU to the computer [1] and insert the 8-pin power cables [2]. Removing and installing components...
  • Page 34 Route the PSU cables through the retention tabs. Removing and installing components...
  • Page 35 Connect the PSU cables to the connectors on the system board. Removing and installing components...
  • Page 36 Install the: Cooling shroud Cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 37: Cooling Shroud

    Identifier GUID-60A52EA6-2990-49F4-9800-B9A7C0A5D6BC Status Released Cooling shroud Identifier GUID-0F037793-C117-424A-9885-5D588863EDF6 Status Released Removing the cooling shroud Follow the procedure in Before working inside your computer. Remove the: Cover To remove the cooling shroud: Pry and release the tabs that secure the cooling shroud to the process fan [1, 2, 3]. b Lift the cooling shroud away from the computer.

  • Page 38: Installing The Cooling Shroud

    Identifier GUID-AB37B219-8EDC-4580-B24C-07776889E14A Status Released Installing the cooling shroud Align the tabs on the cooling shroud with the securing slots on the computer. NOTE: Make sure the cooling shroud is placed such that the 'REAR' mark on the cooling shroud is towards the rear side of the system.
  • Page 39 Lower the cooling shroud into the chassis and press down on the shroud until it snaps into place. Removing and installing components...

  • Page 40: Heat Sink Assembly

    Install the: Cover Follow the procedure in After working inside your computer. Identifier GUID-3BB1DD1B-A092-43C1-BB9F-BA4EADAD4521 Status Released Heat sink assembly Identifier GUID-EFB64A37-4F3E-450F-9305-81FA67C8F89E Status Released Removing the heat sink assembly Follow the procedure in Before working inside your computer. Remove the: Cover Cooling shroud To remove the heat sink assembly: Removing and installing components...
  • Page 41 Disconnect the fan cable from the connector on the system board. b Loosen the 4 M3 screws in reverse order marked on the system board NOTE: Remove the screws that secure the heat sink to the system board in the order of the callouts shown [1, 2, 3, 4]. Lift the heat sink assembly away from the computer.

  • Page 42: Installing The Heat Sink Assembly

    Identifier GUID-57E6FDEE-D461-4C52-A2B5-D6041DDD884D Status Released Installing the heat sink assembly Align the heat sink assembly with screw holders on the system board. Tighten the four M3 screws to secure the heat sink assembly to the computer and system board. NOTE: Tighten the screws on the system board in the order of the callout numbers [1, 2, 3, 4]. Removing and installing components...
  • Page 43 Connect the fan cable to the connector on the system board. Removing and installing components...
  • Page 44 Install the: Cooling shroud Cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 45: Coin Cell Battery

    Identifier GUID-B369D04D-3080-4AE8-912A-8F95B80E032D Status Released Coin cell battery Identifier GUID-1CE79048-4753-438D-8464-0BA409435DE3 Status Released Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the Cover. To remove the coin cell battery: Press the side of the battery, that allows the battery to pop-up from the socket [1]. b Lift the coin-cell battery out of the computer [2].

  • Page 46: Installing The Coin Cell Battery

    Identifier GUID-8A3B795D-0070-467D-863D-ABEDF8E32CBD Status Released Installing the coin cell battery Place the coin cell battery in its slot on the system board. Press the battery until it snaps back into place. Install the Cover. Follow the procedure in After working inside your computer.

  • Page 47: Processor

    Identifier GUID-6D80D2E4-6FDC-4158-B13A-DD044EFA533C Status Released Processor Identifier GUID-85A717C7-4E9B-4EEB-89C7-34E375417515 Status Released Removing the processor Follow the procedure in Before working inside your computer. Remove the: Cover Cooling shroud Heat sink assembly To remove the processor: Press the release lever down and then move it outward to release it from the retention hook [1]. CAUTION: The processor socket pins are fragile and can be permanently damaged.

  • Page 48: Installing The Processor

    Identifier GUID-67D82B73-0684-4A62-82D1-98760BF5843E Status Released Installing the processor Insert the processor in the processor socket. Ensure the processor is properly seated. NOTE: Align pin 1 on the cpu with pin 1 on the motherboard CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
  • Page 49 Install the: Heat sink assembly Cooling shroud Cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 50: System Board

    Identifier GUID-57A55927-6E1E-400D-8732-224AC53A7435 Status Released System board Identifier GUID-3C80C696-88EB-4A70-9CB8-E209DD72EDD7 Status Released Removing the system board Follow the procedure in Before working inside your computer. Remove the: Cover Front bezel Memory module Cooling shroud Heat sink assembly Processor To remove I/O panel cover: Disconnect the cable from the system board [1] b Remove the one (6-32x6.35) screw that secures the I/O panel cover to the computer [2].
  • Page 51 Unroute and disconnect the hard drive power cable, hard drive data cable, , power supply unit cable [1, 2, 3, 4, 5]. Removing and installing components...
  • Page 52 To remove the system board: Remove the eight (6-32x6.35) screws and one (6-32x4.8) screw for M2.SSD that secure the system board to the computer [1, Removing and installing components...
  • Page 53 Removing and installing components...
  • Page 54 b Tilt the system board at 45–degrees, and then lift the system board out of the computer. Removing and installing components...
  • Page 55 Removing and installing components...

  • Page 56: Installing The System Board

    Identifier GUID-37548C63-29E5-41AF-949D-9DA467BF712F Status Released Installing the system board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Removing and installing components...
  • Page 57 Removing and installing components...
  • Page 58 Tighten the eight (6-32x6.35) screws and one (6-32x4.8) screw for M2.SSD that secures the system board to the chassis. Removing and installing components...
  • Page 59 Removing and installing components...
  • Page 60 Connect the hard drive, power supply unit cable to the system board. Removing and installing components...
  • Page 61 Place the I/O port bracket [1,2] and tighten the screw (6-32x6.35) [3] and connect the cable to the system board [4]. Removing and installing components...
  • Page 62 Install the: Processor Heat sink assembly Cooling shroud Memory module Front bezel Cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 63: Troubleshooting

    The items detected are listed and will be tested If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device Press Esc and click Yes to stop the diagnostic test.

  • Page 64: Diagnostics

    One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 65 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 66 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...

  • Page 67: System Error Messages

    The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock.
  • Page 68 NOTICE - Hard Drive SELF MONITORING SYSTEM has S.M.A.R.T error, possible hard disk drive failure. reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a...

  • Page 69: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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