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Pellet Heater User Manual - NB-Series
MAINTENANCE GUIDE
1. Error codes
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Fire Error = protection was activated due to over temperature or a component failure.
Contact customer support.
E1 = Fire went out. Refill the hopper and attempt to start again.
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E2 = Failure to light. Check ash in the burn pot, clean and attempt to start again. If the
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heater fails to light after several attempts, contact customer support.
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E3 = Earthquake if a detector is fitted (only applicable in earthquake areas like Japan).
E4 = Temperature sensor error.
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E5 = Vacuum problem. Check that the door is closed, or a service may be required due to a
buildup of ash or a blockage in the exhaust system or a failed vacuum switch.
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E6 = Hopper protection sensor over temperature. Check room fan speed.
E7 = Power failure. Clear error code and resume operation.
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E8 = Blocked exhaust passages. Heater needs to be serviced.
ESC1 = Temperature sensor 1 is short circuited. Contact customer support.
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ESO1 = Temperature sensor 1 is open circuited. Contact customer support.
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ESC2 = Temperature sensor 2 is short circuited. Contact customer support.
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ESO2 = Temperature sensor 2 is open circuited. Contact customer support.
ESC3 = Temperature sensor 3 is short circuited. Contact customer support.
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ESO3 = Temperature sensor 3 is open circuited. Contact customer support.
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o Temperature sensor 1 is the room thermostat
o Temperature sensor 2 is the exhaust sensor.
o Temperature sensor 3 is the protection sensor.
To clear an error code, Press and hold the
error messages (eg E1 and E5), it may be necessary to power off the heater at the power point and
then clear the error code.
Pellet Fires Tasmania – V02.02-18/7
key until you hear a beep. In the event of multiple
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www.pftas.com.au
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