Is The Modem Responding In The Modem Program - Diamond SupraExpress 56e Manual

4 Make sure only the mouse COM port is listed under Ports.
5 Click on the plus sign (+) next to Modem.
6 Double click on the Plug and Play modem (or Plug and Play modem #2, etc.).
7 Click on the Resources tab to check the IO Address and IRQ.
8 Uncheck the Use automatic settings box.
9 Click Start, select Settings and choose Control Panel. Double click the Modems icon and select
10 Verify that your modem responds, shut down your computer and add the next modem.
Repeat steps until all modems are configured and work properly.
I
S THE
P
ROGRAM
Problem:
Your software is not working properly.
Solution: Verify that the correct COM port and modem choice was selected. Then test the modem in a terminal
program, Hyperterminal, or MoreInfo in the Win95 Modem Diagnostic. If these work, or the modem
works in other software, refer to your software manual for assistance.
Problem:
Your computer is not sending data to your modem, as determined with the SD or RD light on
external modems.
Solution: The modem and computer are not connected properly. Check the connections, and make sure the
RS-232C cable is plugged into the correct computer port.
or
Make sure that the data is going to the correct serial port. Your computer may have other serial ports
for your printer, mouse, etc.; some software requires you identify the serial port you're using. Or
your computer's serial port is not working properly. Contact your local computer dealer for
assistance.
48
Assuming COM 1 as the only port active in the computer, your modems should be assigned the
following I/O ranges:
Modem # I/O Range
1 02F8-02FF
2 03E8-03EF
3 02E8-02EF
Diagnostics. Select COM 2 and click on More Info.
M
ODEM
?
R
ESPONDING IN THE
M
ODEM