Diamond SupraExpress 56e Manual page 45

8 Windows 95 should then prompt for a driver. Select Driver from Hardware Manufacturer and
insert the Install Disk provided with the modem. Windows 95 loads the proper driver for the
modem.
Problem:
In some situations, Windows 95 may fail to detect enabled COM ports and assigns your modem to a
COM port that is in use by the system. In this case everything appears fine in Device Manager but in
Control Panel: Modems: Diagnostics: More Info, communication is not established with your
modem.
Solution: Check your communications driver by clicking on the Driver button while in the Diagnostics screen
of the Modem Control Panel. It should read "The communications driver is comm.drv". If it reads
otherwise, such as rhsicomm.drv or twcomm.drv, find the "comm.drv=" line at the top of your
C:\WINDOWS\SYSTEM.INI file and change it to read "comm.drv=comm.drv". Save, Exit, and
Reboot.
The following steps can be used to determine your port address and reinstall your modem. However,
it is recommended that you contact Technical Support before using Debug.
1 Select Start and chose Shutdown. Turn off your computer.
2 Remove your modem from the computer.
3 Turn your computer back on. When the words Starting Windows 95 appear, press the F8 key.
4 From the Startup Menu select Safe Mode Command Prompt Only.
5
(Note: Do not use Debug Mode without Technical Assistance.)
type DEBUG [CR].
6 At the dash type D40:0L8 [CR]. A line of information appears. Record all the numbers.
0040:0000 F8 03 F8 02 00 00 00 00
To interpret the returned numbers, start with those after the four consecutive zeros. The ports
are identified by the following Addresses:
Port
1
2
3
4
7 Type Q[CR] to return to DOS.
8 Turn off the computer and install your modem.
9 Turn your computer on. Click Start, choose Settings and select Control Panel.
10 Click Add New Hardware. Make the following selections after double clicking the Add New
Hardware Wizard:
Address
F8 03
F8 02
E8 03
E8 02
At the DOS prompt
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