LG MJ3965ACS Owner's Manual page 38

38
TO CLEAN YOUR OVEN
USING THE SMART DIAGNOSIS™ FUNCTION
Use this function if you need an accurate diagnosis by an LG Electronics service centre when the product malfunctions
or fails. Use this function only to contact the service representative, not during normal operation.
1. When instructed to do so by the call centre, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on
the controller.
NOTE
Do not touch any other buttons.
2. With the door closed, press and continue to hold the STOP/Cancel button for 3 seconds so that 'Loc' appears
on the display. Continue to hold the STOP/Cancel button for a further 5 seconds until '5' appears in the display.
(so, the STOP/Cancel button will need to be held for 8 seconds continuously).
A tone will then emit from behind the Smart Diagnosis symbol.
3.
4. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent,
who will then be able to assist you in using the information transmitted for analysis.
NOTE
For best results, do not move the phone while the tones are being transmitted.
If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
/ USING THE SMART DIAGNOSIS™ FUNCTION
STOP/CANCEL