Samsung Convoy 4 User Manual
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This document is watermarked because certain important information in the document has not yet been verified.
This document has been sent to you as a draft and for informational purposes only.
The document should only be used for internal purposes and may not be distributed outside of Samsung,
except to Samsung's carrier customer for testing purposes. Distributing the
document outside of Samsung, except to Samsung's carrier customer for testing purposes could result in legal exposure
to the company if the preliminary, unverified information in the draft turns out to be inaccurate.
operating your device and keep
Internal Use Only
M O B I L E
P H O N E
Product Safety &

Warranty Information

Please read this manual before
it for future reference.
DRAFT

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Summary of Contents for Samsung Convoy 4

  • Page 1: Product Safety

    This document has been sent to you as a draft and for informational purposes only. The document should only be used for internal purposes and may not be distributed outside of Samsung, except to Samsung's carrier customer for testing purposes. Distributing the document outside of Samsung, except to Samsung's carrier customer for testing purposes could result in legal exposure to the company if the preliminary, unverified information in the draft turns out to be inaccurate.
  • Page 2 Intellectual Property All Intellectual Property, as defined DRAFT below, owned by or which is otherwise the property of Samsung or its respective Internal Use Only suppliers relating to the SAMSUNG Phone, including but not limited to, accessories, parts, or software relating thereto (the “Phone System”), is...
  • Page 3 No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers. Open Source Software DRAFT Some software components of this product, including but not limited to...
  • Page 4 EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT "AS IS", AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT,...
  • Page 5 ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR BENEFITS.
  • Page 6 1-800-SAMSUNG (726-7864) Internet Address: www.samsung.com © 2015 Samsung Electronics America, DRAFT Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Do you have questions about your Internal Use Only Samsung Mobile Device? For 24 hour information and assistance,...
  • Page 7: Table Of Contents

    User ....18 Commercial Mobile Alerting System (CMAS) ..19 Samsung Mobile Products and Recycling ....20 Smart Practices While Driving .
  • Page 8 Section 2: Warranty Information ......56 Standard Limited Warranty . . 57 End User License Agreement for Samsung Software (EULA) ....68 Index ........98 DRAFT Internal Use Only...
  • Page 9: Section 1: Health And Safety Information

    Section 1: Health and Safety Information This section outlines the safety precautions associated with using your phone. The terms “mobile device” or “cell phone” are used in this section to refer to your phone. Read this information before using your mobile device. Exposure to Radio Frequency (RF) Signals The U.S.
  • Page 10 hundreds of studies looking at the biological effects of the radio frequency energy emitted by cell phones. While some researchers have reported biological changes associated with RF energy, these studies have failed to be replicated. The majority of studies published have failed to show an association between exposure to radio frequency from a cell phone and health problems.
  • Page 11 electrons are stripped away from their normal locations in atoms and molecules. It can permanently damage biological tissues including DNA, the genetic material. The energy levels associated with radio frequency energy, including both radio waves and microwaves, are not great enough to cause ionization of atoms and molecules.
  • Page 12 Research Results to Date: Is there a connection between RF and certain health problems? The results of most studies conducted to date say no. In addition, attempts to replicate and confirm the few studies that have shown a connection have failed.
  • Page 13 Results of this study did NOT show that cell phones caused brain cancer. In this study, most people had no increased risk of brain cancer from using cell phones. For people with the heaviest use of cell phones (an average of more than ½ hour per day, every day, for over 10 years) the study suggested a slight increase in brain cancer.
  • Page 14 follow approximately 300,000 adult cell phone users in Europe for 20 to 30 years. Additional information about the COSMOS study can be found at www.ukcosmos.org/index.html. Risk of Brain Cancer from Exposure to Radio Frequency Fields in Childhood and Adolescence (MOBI- KIDS) MOBI-KIDS is an international study investigating the relationship between...
  • Page 15 cancer, rates should go up, because heavy cell phone use has been common for quite some time in the U.S. Between 1987 and 2005, the overall age-adjusted incidence of brain cancer did not increase. Additional information about SEER can be found at http://seer.cancer.gov/.
  • Page 16: Kits And Other Accessories

    Protection (ICNIRP), and others to assure that safety standards continue to adequately protect the public. Reducing Exposure: Hands-Free Kits and Other Accessories Steps to Reduce Exposure to Radio Frequency Energy If there is a risk from being exposed to radio frequency energy (RF) from cell phones - and at this point we do not know that there is - it is probably very small.
  • Page 17 Headsets can substantially reduce exposure because the phone is held away from the head in the user's hand or in approved body-worn accessories. Cell phones marketed in the U.S. are required to meet RF exposure compliance requirements when used against the head and against the body.
  • Page 18: Children And Cell Phones

    Studies have shown that these products generally do not work as advertised. Unlike “hands-free” kits, these so-called “shields” may interfere with proper operation of the phone. The phone may be forced to boost its power to compensate, leading to an increase in RF absorption.
  • Page 19 evidence exists that using a cell phone causes brain tumors or other ill effects. Their recommendation to limit cell phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists. Additional information on the safety of RF exposures from various sources can be obtained from the following organizations (updated 12/31/2014):...
  • Page 20: Specific Absorption Rate (Sar) Certification Information

    • International Commission on Non-Ionizing Radiation Protection: www.icnirp.de • Health Protection Agency: www.hpa.org.uk/Topics/Radiation/ • US Food and Drug Administration: www.fda.gov/Radiation-EmittingProducts/ RadiationEmittingProductsandProcedures/ HomeBusinessandEntertainment/ CellPhones/default.htm Specific Absorption Rate (SAR) Certification Information Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for Radio Frequency (RF) energy set by the Federal...
  • Page 21 recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR).
  • Page 22 the maximum reported value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output of the device.
  • Page 23 FCC website: www.fcc.gov/oet/ea/. The SAR information for this device can also be found on Samsung’s website: http://www.samsung.com/sar. The SAR information for this device can also be found on Samsung’s website: www.samsung.com/sar...
  • Page 24: Fcc Part 15 Information To User

    Pursuant to part 15.21 of the FCC Rules, you are cautioned that changes or modifications not expressly approved by Samsung could void your authority to operate the device. This device complies with part 15 of the FCC Rules. Operation is subject to the...
  • Page 25: Commercial Mobile Alerting System (Cmas)

    installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more...
  • Page 26: Samsung Mobile Products And Recycling

    For more information, please contact your wireless provider. Samsung Mobile Products and Recycling Samsung cares for the environment and encourages its customers to recycle Samsung mobile devices and genuine Samsung accessories. Proper disposal of your mobile device and its battery is not only important for safety, it benefits the environment.
  • Page 27 For battery recycling, go to call2recycle.org or call 1-800-822-8837. Drop It Off You can drop off your Samsung-branded mobile device and batteries for recycling at one of our numerous Samsung Recycling Direct (SM) locations. Note: Samsung-branded devices and batteries will be accepted at these locations for no fee.
  • Page 28: Smart Practices While Driving

    Mail It In The Samsung Mobile Take-Back Program will provide Samsung customers with a free recycling mailing label. For more information, go to: https://pages.samsung.com/recycling/ index.jsp and follow the on-screen instructions or call 1-800-822-8837. Follow local regulations regarding disposal of mobile devices and...
  • Page 29 Samsung is committed to promoting responsible driving and giving drivers the tools they need to understand and address distractions.
  • Page 30 Before answering calls, consider your circumstances. Let the call go to voicemail when driving conditions require. Remember, driving comes first, not the call! If you consider a call necessary and appropriate, follow these tips: • Use a hands-free device; • Secure your phone within easy reach;...
  • Page 31: Battery Use And Safety

    drive before mounting this device in an automobile. Failure to comply with these restrictions could result in fines, penalties, or other damages. Never mount this device in a manner that will obstruct the driver's clear view of the street and traffic. Never use wireless data services such as text messaging, Web browsing, or e-mail while operating a vehicle.
  • Page 32 If the phone and/or battery get wet, have them checked by your service provider or contact Samsung, even if they appear to be working properly. • Do not place your battery in or near a heat source.
  • Page 33 Internal Use Only • Do not handle a damaged or leaking battery. Do not let leaking battery fluid come in contact with your eyes, skin or clothing. For safe disposal options, contact your nearest Samsung-authorized service center. Health and Safety Information...
  • Page 34 Short-circuiting the terminals may damage the battery or the object causing the short-circuiting. DRAFT Important! Use only Samsung-approved Internal Use Only batteries, and recharge your battery only with Samsung-approved chargers which are specifically designed for your phone.
  • Page 35 WARNING! Use of a non-Samsung-approved battery or charger may present a risk of fire, explosion, leakage, or other hazard. Samsung's warranty does not cover damage to the phone caused by nonSamsung-approved batteries and/or chargers. • Do not use incompatible cell phone batteries and chargers.
  • Page 36: Ul Certified Travel Charger

    UL Certified Travel Charger The Travel Charger for this phone has met applicable UL safety requirements. Please adhere to the following safety instructions per UL guidelines: FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE. IMPORTANT SAFETY INSTRUCTIONS - SAVE THESE INSTRUCTIONS.
  • Page 37: Display / Touch-Screen

    HORIZONTAL OR FLOOR MOUNT POSITION. Display / Touch-Screen Please note the following information when using your mobile device: WARNING REGARDING DISPLAY The display on your mobile device is made of glass or acrylic and could break if your mobile device is dropped or if it receives significant impact.
  • Page 38: Gps & Agps

    For more information, please refer to the “Standard Limited Warranty”. GPS & AGPS Certain Samsung mobile devices can use a Global Positioning System (GPS) signal for location-based applications. A GPS uses satellites controlled by the U.S. Government that are subject to changes...
  • Page 39: Your Location

    The location-based information may be shared with third-parties, including your wireless service provider, applications providers, Samsung, and other third-parties providing services. Use of AGPS in Emergency Calls When you make an emergency call, the cellular network may activate AGPS...
  • Page 40: Emergency Calls

    Navigation Maps, directions, and other navigation-data, including data relating to your current location, may contain inaccurate or incomplete data, and circumstances can and do change over time. In some areas, complete information may not be available. Therefore, you should always visually confirm that the navigational instructions are consistent with what you see before following them.
  • Page 41 contacting emergency services personnel. Remember, to make or receive any calls, the mobile device must be switched on and in a service area with adequate signal strength. Emergency calls may not be possible on all wireless mobile device networks or when certain network services and/or mobile device features are in use.
  • Page 42: Care And Maintenance

    The suggestions below will help you fulfill any warranty obligations and allow you to enjoy this product for many years: Keep your Samsung Mobile Device away from: Liquids of any kind Keep the mobile device dry.
  • Page 43 Do not use the mobile device with a wet hand. Doing so may cause an electric shock to you or damage to the mobile device. Extreme heat or cold Avoid temperatures below 0°C / 32°F or above 45°C / 113°F. Microwaves Do not try to dry your mobile device in a microwave oven.
  • Page 44: Responsible Listening

    Shock or vibration Do not drop, knock, or shake the mobile device. Rough handling can break internal circuit boards. Paint Do not paint the mobile device. Paint can clog the device’s moving parts or ventilation openings and prevent proper operation. Responsible Listening Caution! Avoid potential hearing loss.
  • Page 45 Exposure to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound, and distorted hearing. Individual susceptibility to noise-induced hearing loss and potential hearing problem varies. Additionally, the amount of sound produced by a portable audio device varies depending on the nature of the sound, the device settings, and the headphones that are used.
  • Page 46 • When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening • Do not turn the volume up to block out noisy surroundings.
  • Page 47 • Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled speech, or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use and consult your doctor. You can obtain additional information on this subject from the following sources: American Academy of Audiology...
  • Page 48: Operating Environment

    National Institute for Occupational Safety and Health (NIOSH) 395 E Street, S.W., Suite 9200 Patriots Plaza Building Washington, DC 20201 1-800-CDC-INFO (1-800-232-4636) Outside the U.S. 513-533-8328 TTY: (888) 232-6348 Email: cdcinfo@cdc.gov Internet: www.cdc.gov/niosh/topics/noise/ default.html Operating Environment Remember to follow any special regulations in force in any area, and always switch your mobile device off whenever it is forbidden to use it, or...
  • Page 49: Electronic Devices

    Using Your Mobile Device Near Other Electronic Devices Most modern electronic equipment is shielded from Radio Frequency (RF) signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless mobile device. Consult the manufacturer to discuss alternatives.
  • Page 50: Other Medical Devices

    • Should turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place; • Should read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless mobile device with an implantable medical device, consult your health care provider.
  • Page 51: Posted Facilities

    Check with the manufacturer or its representative regarding your vehicle before using your mobile device in a motor vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. Posted Facilities Switch your mobile device off in any facility where posted notices require you to do so.
  • Page 52 or storage facilities, vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or particles, such as grain, dust, or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire Protection...
  • Page 53: Fcc Hearing Aid Compatibility (Hac) Regulations For Wireless Devices

    FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices The U.S. Federal Communications Commission (FCC) has established requirements for digital wireless mobile devices to be compatible with hearing aids and other assistive hearing devices. When individuals employing some assistive hearing devices (hearing aids and cochlear implants) use wireless mobile devices, they may detect a buzzing, humming, or whining noise.
  • Page 54 The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully. Trying out the mobile device with your hearing device is the best way to evaluate it for your personal needs.
  • Page 55 this rating. Higher ratings mean that the hearing device is relatively immune to interference noise. Under the current industry standard, American National Standards Institute (ANSI) C63.19, the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together.
  • Page 56 The HAC rating and measurement procedure are described in the American National Standards Institute (ANSI) C63.19 standard. HAC for Newer Technologies This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. DRAFT However, there may be some newer wireless technologies used in this phone...
  • Page 57: Restricting Children's Access To Your Mobile Device

    Internal Use Only require you to stop using the mobile device if such interference cannot be eliminated. Cautions Any changes or modifications to your mobile device not expressly approved by Samsung could void your warranty for Health and Safety Information...
  • Page 58: Other Important Safety Information

    this equipment and void your authority to operate this equipment. Only use approved batteries, antennas, and chargers. The use of any unauthorized accessories may be dangerous and void the mobile device warranty if said accessories cause damage or a defect to the mobile device.
  • Page 59 • When using a headset in dry environments, static electricity can build up in the headset and cause a small quick static electrical shock. To minimize the risk of electrostatic discharge from the headset avoid using the headset in extremely dry environments or touch a grounded unpainted metal object to discharge static electricity before inserting the headset.
  • Page 60 • Switch your mobile device off before boarding an aircraft. The use of wireless mobile devices in aircraft is illegal and may be dangerous to the aircraft's operation. Check with appropriate authorities before using any function of a mobile device while on an aircraft.
  • Page 61 • Reduce risk of repetitive motion injuries. When you repetitively perform actions, such as pressing keys, drawing characters on a touch screen with your fingers, or playing games, you may experience occasional discomfort in your hands, neck, shoulders, or other parts of your body. When using your device for extended periods, hold the device with a relaxed grip, press the keys lightly, and take frequent...
  • Page 62: Section 2: Warranty Information

    Section 2: Warranty Information Note: Samsung Limited Warranty - This product is covered under the applicable Samsung Limited Warranty including its dispute resolution procedure. SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”) warrants that SAMSUNG’s devices and accessories (“Products”) are free from defects in material and workmanship under normal use and service.
  • Page 63: Standard Limited Warranty

    (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic Warranty Information...
  • Page 64 (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by...
  • Page 65 During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, SAMSUNG will repair or replace the Product, at SAMSUNG’s sole option, without charge. SAMSUNG DRAFT may, at SAMSUNG’s sole option, use...
  • Page 66 Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of SAMSUNG. Except to any extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.
  • Page 67 You should keep a separate backup copy of any contents of the Product before delivering the Product to SAMSUNG for warranty service, as some or all of the contents may be deleted or reformatted during the course of warranty service.
  • Page 68 WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU. SAMSUNG MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR...
  • Page 69 Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of SAMSUNG regarding the Products or this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
  • Page 70 Any such dispute shall not be combined or consolidated with a dispute involving any other person’s or entity’s Product or claim, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the...
  • Page 71 $50.00 of such fees, whichever is less, and SAMSUNG shall pay the remainder of such fees. Administrative, facility and arbitrator fees for arbitrations in which your total damage claims, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large...
  • Page 72 You may opt out of this dispute resolution procedure by providing notice to SAMSUNG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the Product. To opt out, you must send notice by e-mail to optout@sea.samsung.com, with the...
  • Page 73 To avoid unintended information leaks and other problems of this sort, it is recommended that the device be returned to Samsung’s Customer Care Warranty Information...
  • Page 74: End User License Agreement For Samsung Software (Eula)

    Center for an Extended File System (EFS) Clear which will eliminate all user memory and return all settings to default settings. Please contact the Samsung Customer Care Center for details. Important! Please provide warranty information (proof of purchase) to Samsung’s Customer Care Center in order to provide this service at no charge.
  • Page 75 Android operating system (“Samsung Mobile Device”), you accept terms of this EULA. If you do not accept these terms, do not use the Samsung Mobile Device or the Samsung Software. 1. GRANT OF LICENSE. Samsung grants you a limited non-exclusive...
  • Page 76 Certain items of the Samsung Software may be subject to open source licenses. The open source license provisions may override some of the terms of this EULA. We...
  • Page 77 Samsung or its suppliers own the title, copyright and other intellectual property rights in the Software. The Software is licensed, not sold. 3. LIMITATIONS ON END USER RIGHTS. You may not, or enable others to, copy, reverse engineer, decompile,...
  • Page 78 Samsung Software, including bug fixes, service upgrades (parts or Internal Use Only whole), and updates, enhancements and feature improvements or deletion to any Samsung Software (including entirely new versions), (collectively “Update”) after the date you obtain your initial copy of the Samsung...
  • Page 79 Update. To use Samsung Software provided through Update, you must first be licensed for the Samsung Software identified by Samsung as eligible for the Update. While the Update will be generally available, in some limited...
  • Page 80 DRAFT your device will be performed in accordance with the provisions of Internal Use Only this section and as set forth in Samsung’s Privacy Policy. For your reference, Samsung’s Privacy Policy can be viewed at: http://account.samsung.com/ membership/pp.
  • Page 81 (b) To provide updates to the Samsung Software, you agree that Samsung and its affiliates may collect and use technical information gathered as part of the product support services related to the Software provided to you, if any, such as IMEI (your device's...
  • Page 82 Samsung Software, and to verify compliance with the terms of this License. Samsung may use this information for the purposes...
  • Page 83 Contacts and Messages, respectively, as additional features to them. If you opt-in to Device Identifier-based Services, certain unique identifiers for your Samsung Mobile Device are needed to set up and use these DRAFT features. These unique identifiers may include hardware identifiers,...
  • Page 84 SMS or MMS message, for which carrier messaging rates may apply. (f) Voice-based Features As described in the Samsung Privacy Policy, available for view at the hyperlink above, in order to provide Voice-based features we...
  • Page 85 (g) Samsung Keyboard If you opt in to the Predictive text feature, the words that you typed are collected and stored on your Samsung Mobile Device to provide a word suggestion that you would be typing. You can clear the collected typing data anytime under the Predictive text settings.
  • Page 86 Internal Use Only 8. TERMINATION. This EULA is effective until terminated. Your rights under this License will terminate automatically without notice from Samsung if you fail to comply with any of the terms and conditions of this EULA. Upon...
  • Page 87 EULA, you must cease all use of the Samsung Software and destroy all copies, full or partial, of the Samsung Software. Section 5, 9,10,13,15, and 16 of this EULA shall survive any such termination. 9. DISCLAIMER OF WARRANTY.
  • Page 88 EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU DRAFT FROM SAMSUNG OR ITS AFFILIATES SHALL BE DEEMED TO Internal Use Only ALTER THIS DISCLAIMER BY SAMSUNG OF WARRANTY REGARDING SAMSUNG...
  • Page 89 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE SAMSUNG SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE SAMSUNG SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY...
  • Page 90 such applications and is not responsible or liable for any content, advertising, products, services, or other materials on or available from such applications. You expressly acknowledge and agree that use of third party applications is at your sole risk and that the entire risk of unsatisfactory quality, performance, accuracy and effort...
  • Page 91 Samsung is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the Services.
  • Page 92 INFORMATION MAY BE PUT BY DRAFT SUCH THIRD PARTY APPLICATION PROVIDER. Internal Use Only 11. SAMSUNG SERVICES. Certain Samsung applications and services may be included with, or downloaded to, your Samsung Mobile Device. The Samsung Software may enable access to...
  • Page 93 You expressly acknowledge DRAFT and agree that your use of such applications and services will be Internal Use Only subject to the applicable terms and conditions. Your use of a Samsung Account is subject to the latest Warranty Information...
  • Page 94 12. DIGITAL CERTIFICATE. You acknowlede and agree that you are solely responsible for your decision to rely on a digital certificate issued by either Samsung or a third party and your use of such certificate. Samsung makes no express or implied warranties or...
  • Page 95 CONNECT, NETWORK CHARGES, IN-APP PURCHASES, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR...
  • Page 96 CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SAMSUNG SOFTWARE OR THIRD PARTY APPLICATIONS ON THIS MOBILE DEVICE, OR ANY OTHER PROVISION OF THIS EULA, SHALL NOT EXCEED THE AMOUNT PURCHASER PAID SPECIFICALLY FOR THIS MOBILE DEVICE OR ANY...
  • Page 97 All Products are provided only with “restricted rights” with only those rights as are granted to all other end users pursuant to the terms and conditions herein. All Samsung Software and Products are provided subject to Federal Acquisition Regulation (FAR)52.227.19.
  • Page 98 (a) Non-United States residents. If a dispute, controversy or difference arising in any way from this EULA or your use of the Samsung Software is not amicably settled, it shall be subject to the non-exclusive jurisdiction of the courts of the jurisdiction where you are a resident.
  • Page 99 proceed as part of a class action. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law. The arbitration shall be conducted according to the American Arbitration Association (AAA) Commercial Arbitration Rules applicable to consumer disputes.
  • Page 100 Samsung its attorney fees, expert witness fees or costs unless it is determined that the claim was brought in bad faith. In a Small...
  • Page 101 Software. You may opt out of this dispute resolution procedure by providing notice to Samsung no later than 30 calendar days from the date of the first consumer purchaser’s purchase of this device. To opt out, you must send notice by e-mail to optout@sta.samsung.com, with...
  • Page 102 Software, and you Internal Use Only will continue to enjoy the benefits of this license. 17. ENTIRE AGREEMENT; SEVERABILITY. This EULA is the entire agreement between you and Samsung relating to the Samsung Software and supersedes all prior or...
  • Page 103 Samsung Software or any other subject matter covered by this EULA. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.
  • Page 104: Index

    Index Battery Use & Safety 25 Care and Maintenance 36 Children and Cell Phones 12 Commercial Mobile Alerting System (CMAS) 19 Display / Touch-Screen 31 Do cell phones pose a health hazard? 3 Emergency Calls 34 Exposure to Radio Frequency (RF) Signals 3 FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices 47...
  • Page 105 Reducing Exposure Hands-Free Kits and Other Accessories 10 Responsible Listening 38 Restricting Children's Access to Your Mobile device 51 Samsung Mobile Products and Recycling 20 Smart Practices While Driving 22 Specific Absorption Rate (SAR) Certification Information 14 Standard Limited Warranty 57...
  • Page 106: User Manual

    This document is watermarked because certain important information in the document has not yet been verified. This document has been sent to you as a draft and for informational purposes only. The document should only be used for internal purposes and may not be distributed outside of the company. Distributing the document outside of the company could result in legal exposure to the company if the preliminary, unverified information in the draft turns out to be inaccurate.
  • Page 107: Legal Notices

    GNU General All Intellectual Property, as deined below, owned by Public License (GPL), GNU Lesser General Public or which is otherwise the property of Samsung or its License (LGPL), OpenSSL License, BSD License and respective suppliers relating to the SAMSUNG Phone, other open source licenses.
  • Page 108 PAGE ENCLOSED WITH THE PRODUCT, THE Modiication of Software PURCHASER TAKES THE PRODUCT “AS IS”, AND SAMSUNG IS NOT LIABLE FOR PERFORMANCE SAMSUNG MAKES NO EXPRESS OR IMPLIED ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR WARRANTY OF ANY KIND WHATSOEVER WITH...
  • Page 109 Samsung KNOX ™ is Samsung’s security platform and Internet Address: is a mark for a Samsung device tested for security samsung.com with enterprise use in mind. Additional licensing fee may be required. For more information about KNOX, ©2015 Samsung Electronics America, Inc. Samsung please refer to: samsung.com/us/knox...
  • Page 110 Google, the Google logo, Android, the Android logo, Do you have questions about your Google Play, Gmail, Google Mail, Google Maps, Samsung Mobile Device? Google Music, Google Newsstand, Google Now, Chrome, Google Hangouts, Picasa, YouTube, and For 24 hour information and assistance, we ofer a other marks are trademarks of Google Inc.
  • Page 111: Legal Information

    READ THIS INFORMATION BEFORE USING YOUR MOBILE DEVICE. Samsung Limited Warranty - This product is covered under the applicable Samsung Limited Warranty including its dispute resolution procedure. The online version of the Health/Safety...
  • Page 112 Table of Contents Getting Started Media Center ..............84 ............1 Tools ................94 Front View ................2 Apps ................106 Side View .................4 VZ Navigator .............. 107 Open View ...............6 Settings ............... 108 Assemble Your Device ..........8 Set Up Your Device .............12 Know Your Device ...........15 Front View ..............16 Status Bar ..............18...
  • Page 113: Getting Started

    Getting Started Learn about your mobile device hardware, assembly procedures, and how to get started using your new device. DRAFT FOR INTERNAL USE ONLY...
  • Page 114: Front View

    Front View Rewind Fast Forward Play/Pause Speakers DRAFT FOR INTERNAL USE ONLY Getting Started Front View...
  • Page 115 • Fast Forward: When the phone is closed, press to Here are some key features on the Lock or Unlock external keys (press Fast Forward front of your device. Key, then press and hold the Rewind Key to unlock external keys). During music playback, press and •...
  • Page 116: Side View

    Side View Headset Jack Shortcut/ PTT Key Volume Speakerphone microSD Charging/ Card Slot USB Port DRAFT FOR INTERNAL USE ONLY Getting Started Side View...
  • Page 117 • Charging/USB Port: The charging port is used to Here are some key features on the plug in the charging accessories and also connect sides of your device. any available accessory cables to your phone. • Shortcut Key/PTT (Push To Talk) Key: Press and hold to launch a shortcut menu.
  • Page 118: Open View

    Open View Earpiece Directional and Center Select Keys Left Soft Key Right Soft Key ICE Key Voice Commands Send End/Power Clear Voicemail Vibration Mode DRAFT FOR INTERNAL USE ONLY Getting Started Open View...
  • Page 119 • Send: Press to dial a call. From the Home screen, Here are some key features found on press to view Recent Calls. the opened phone. • Vibration mode: With the lip open, press and hold to switch between Vibrate Mode and Master Volume •...
  • Page 120: Assemble Your Device

    Assemble Your Device 1. Use an object, such as a coin, and insert it in the Prior to use, install the battery. You slot on the back cover lock. Turn the lock counter- can also install an optional memory clockwise to open the battery cover. Lift the cover up and away from the phone.
  • Page 121: Install The Battery

    Install the Battery Replace the Back Cover Included 1. Insert the battery into the opening on the back of the phone, making sure the connectors align. 1. Place the cover back on the bottom of the handset 2. Gently press down to secure the battery. then press down irmly.
  • Page 122: Charge The Battery

    You can use the device while charging. 2. Insert the USB cable into the port. Caution: Use only Samsung-approved charging devices and batteries. Samsung accessories are designed to 3. Connect the USB cable to the charging head, and maximize battery life. Using other accessories may then plug the charging head into a standard outlet.
  • Page 123: When To Charge The Battery

    When to Charge the Battery Charging Head When the battery is weak and only a few minutes of operation remain, the battery icon ( ) blinks and the device sounds a warning tone at regular intervals. USB Cable In this condition, your device conserves its remaining battery power by dimming the screen.
  • Page 124: Set Up Your Device

    Set Up Your Device Turning the Phone On or Of Initial Setup 1. Open the phone. The irst time you turn on your phone, Set-up Wizard will prompt you to conigure basic preferences, to 2. Press and hold the Power key until the phone quickly get started using your phone.
  • Page 125: Setting Up Your Voicemail

    Setting Up Your Voicemail • Front Screen Menu: View information about the menu available on the Front Screen when the Note: If your service provider did not preconigure your phone is closed. voicemail server number, store the voicemail server • Call Sounds: Choose how your phone alerts you number before accessing the server.
  • Page 126 Install an Optional Memory Card You can install an optional microSD or microSDHC memory card (not included) to expand available memory space. Note: A memory card can be installed at any time; it is not necessary to install it prior to using the device. To add additional memory to your phone, you can To remove a microSD card: insert a microSD card into the memory card slot on...
  • Page 127: Know Your Device

    Know Your Device Learn some of the key features of your mobile device, including the screens and icons, as well as how to navigate the device and enter text using the keyboard. DRAFT FOR INTERNAL USE ONLY...
  • Page 128: Front View

    Front View Status Bar Home Screen Event Status (appears when there is a notiication) Message MENU Contacts Shortcut Shortcut Shortcuts DRAFT FOR INTERNAL USE ONLY Know Your Device Front View...
  • Page 129 Change Display Appearance The Home screen is the starting point for using your device. Here are You can change and customize several some features of the Home screen. features of the Main and Cover display. See “Display Settings” on page 118 for more details.
  • Page 130: Status Bar

    Status Bar The Status Bar at the top of the Main display provides device information (such as network status, battery charge, and time) and message notiications. Icon Glossary The Icon Glossary is a list of all icons used on your phone.
  • Page 131: Navigation

    Navigation Command Keys Left Soft key Some functions of the Left soft key are: There are several command keys that you can use to navigate your phone. These keys are referenced • On a Home screen, press the left soft key to open throughout this user manual.
  • Page 132: Directional Key

    Directional Key Directional Key Shortcuts Press the Directional Key UP, DOWN, LEFT or RIGHT From the Home screen, press the Directional Key to to browse menus and lists, or to launch applications launch favorite applications. from the Home screen with Directional Key Shortcuts. Customize Directional Key Shortcuts with Set While navigating, you can also press the number key Shortcuts under Phone Settings.
  • Page 133 Center Select Key End/Power Key End/Power key can be used for the following Press the  Center Select key to select a highlighted functions: item or perform the highlighted action. • Press and hold it to turn your phone on or of. For example, from the Home screen, press MENU to launch the Menu.
  • Page 134: Send Key

    Send Key Voice Commands Key Use the Send key to for the following functions: Press the Voice Commands key to launch Voice Commands. • Press it once to answer calls. • Enter a number and briely press it to make a call. Voicemail Key •...
  • Page 135 Using the Front Keys as Locking and Unlocking the Front Keys Soft Keys The front keys can be locked or disabled, preventing them from being pressed accidentally. When the phone is closed, use the front keys as soft To lock (disable) the front keys, press the keys to navigate a special menu.
  • Page 136: Menu Navigation

    Menu Navigation 6. To return to the previous menu level, press  Clear. Menus and sub-menus can be accessed by scrolling 7. To exit the menu without changing the settings, through them using the Navigation keys or by using press End. the shortcut keys.
  • Page 137 • Display Settings: Access the display Shortcuts settings menu. Your phone ofers shortcuts from Idle mode that can • Driving Mode: Access the Driving Mode page. be customized for your ease and speciic needs. The shortcuts menu is accessed by pressing the  Right •...
  • Page 138: Selecting Options

    • Picture & Video: Access the Picture & Video menu. Selecting Options • Play All Songs: Start playing all songs. To view the various functions and options available and to select the one you want: • Settings: Access the Settings menu. ►...
  • Page 139: Entering Text

    Entering Text Entering Text Using XT9 Word Learn how to select the desired text input method when entering XT9 Word is a predictive text entry mode that recognizes common English words matching the text and characters. This section sequence of your key presses and inserts the most also describes how to use the T9 common word into your text.
  • Page 140 Entering Text Using While entering text: • Press the key for each letter only once. XT9 Palabra • Enter the entire word before editing or deleting XT9 Palabra is a predictive text entry mode for characters. Press the Clear key to backspace Spanish that recognizes common words matching the and clear one character, or press and hold to clear sequence of your key presses and inserts the most...
  • Page 141: Entering Text Using Abc Mode

    While entering text: While entering text: • • Press the key for each letter only once. Press the appropriate key once for the irst letter on the key, twice for the second letter, three times for • Enter the entire word before editing or deleting the third letter, and four times for the fourth letter.
  • Page 142: Entering Numbers

    Entering Numbers Entering Symbols Use 123 mode to enter numbers into a text ield. Use Symbols mode to enter common symbols into a text ield. ► To switch to 123 mode, press the Left Soft ► To switch to Symbols mode, press the key, then press 123.
  • Page 143: Entering Smileys

    Entering Smileys While in Quick Text mode: ► Use the Directional key to highlight a phrase, Use Smileys mode to enter common symbols into a then press the Center Select key (OK) to text ield. insert t. To switch to Smileys mode: To erase a Quick Text phrase: ►...
  • Page 144: Entering Domain Extensions

    Entering Domain Extensions To erase a Domain Extension: ► Use the  Directional key to highlight a phrase, Use Domain Extensions to insert common Internet then press the  Left Soft key (Erase). symbols or phrases, such as @ or .com. To create a new Domain Extension: Note: Domain Extensions mode is only available in ields where you enter addresses, such as in Contacts, ►...
  • Page 145 Keys P p Q q R r S s 7 The following chart lists the keys and the characters associated with each key. English and Spanish letters are shown: T t U u V v Ú ú Ü ü 8 .
  • Page 146: Calling And Push To Talk (Ptt)

    Calling and Push to Talk (PTT) Make telephone calls using a variety of calling features and services. DRAFT FOR INTERNAL USE ONLY...
  • Page 147: Making And Answering Calls

    Making and Answering Calls Learn how to make or answer a call. Making an International Call Explore features and functionality 1. Press and hold the Star key. The plus (+) character displays. associated with making or answering 2. Enter the local country exit code, the destination a call.
  • Page 148: Answering Calls

    Answering Calls Answering Call-Waiting Calls When you receive a call while on a call: You can answer a call, or send the caller to voicemail. • Press the Send key to answer the new call. The • If the phone is closed, open the lip to answer the original call is placed on hold.
  • Page 149: Ending A Call

    • Whisper Mode: Increase the microphone to Call In-Progress Options maximum volume level, to make your voice While on a call, you can answer an incoming call, or easier to hear for the other party. access other features. • Noise Cancellation: Reduce external noise on •...
  • Page 150 Recent Calls 3. Use the Directional key to scroll right or left to view Calls iltered by type. Recent Calls contains a record of calls to and from your phone. 4. Highlight a call to use these options: 1. With the phone open, press the Send key.
  • Page 151 Making Calls Using Recent Calls Deleting Recent Call Records 1. With the lip open, press the Send key. 1. With the lip open, press the Send key. 2. Use the Directional key to highlight a call, 2. Use the Directional key to highlight a call, then press the Send key.
  • Page 152 Fake Call Driving Mode Use Fake Call to have your phone ring with a fake call When Driving Mode is enabled, your phone uses when you press the Volume key down four times in sounds to alert you to notiications, regardless of other a row.
  • Page 153 Enabling Driving Mode in Settings 1. From the Home screen, press MENU > Settings > Sounds Settings > Driving Mode. 2. Choose a setting: • Caller ID Only: Reads Caller ID for incoming calls and messages. • ID & Message: Reads Caller ID and the message content for incoming messages.
  • Page 154: Push To Talk (Ptt)

    Push to Talk (PTT) Making a Barge Call Push one button to contact other Verizon Wireless Push to Talk PTT 3. Press the PTT key to access your PTT Contact List, and use the Directional key to customers. highlight the entry you wish to call. (Or, if you prefer, you can enter the 10-digit number of the A Barge call automatically connects, while an Alert call Verizon Wireless PTT subscriber.)
  • Page 155: Receiving A Barge Call

    Receiving a Barge Call Making an Alert Call 1. When your phone receives a Barge call, the 1. Press the PTT key to access your PTT Barge tone plays. You then hear the calling party Contact List and use the Directional key to speaking through the speaker phone.
  • Page 156: Receiving An Alert Call

    Receiving an Alert Call PTT Contacts 1. When your phone receives an alert, the PTT Alert Note: PTT Mode must be activated in order to see the tone plays. The message Incoming Alert is PTT Contact List. displayed with the phone number or contact name 1.
  • Page 157: Main Menu

    Main Menu The Menu screen displays all applications installed on your device. Learn how to use and arrange your apps. DRAFT FOR INTERNAL USE ONLY...
  • Page 158: Contacts

    Contacts Adding a Contact Store information about your daily contacts in Contacts, to make calling and messaging easier. 1. From the Home screen, press the  Right Soft Your phone supports both normal phone contacts and key (Contacts). PTT Contacts. A contact record can be copied to a 2.
  • Page 159 Adding a Contact from the Keypad Adding a Contact from Recent Calls Enter a telephone number with the keypad, then save Save a telephone number from a recent call record as it as a Contact. a contact. 1. From the Home screen, use the keypad to enter a 1.
  • Page 160: Erasing Contacts

    Erasing Contacts Editing a Contact 1. From the Home screen, press the  Right Soft To make changes to an existing contact: key (Contacts). 1. From the Home screen, press the  Right Soft 2. Press the  Right Soft key (Options) > key (Contacts).
  • Page 161 Editing a Contact from the Keypad Editing a Contact from Recent Calls Enter a telephone number with the keypad, then save Save a telephone number from a recent call record to it to an existing contact. a contact. 1. From the Home screen, use the keypad to enter a 1.
  • Page 162: Managing Contacts

    Managing Contacts 5. Highlight contacts, then press MARK for each contact, or press the  Right Soft key (Options) > Use Manage Contacts to perform actions such as Mark All to mark all contacts. erasing, locking, or unlocking multiple contacts at one time.
  • Page 163: Adding Pauses Or Waits

    Adding Pauses or Waits Note: Entering multiple pauses extends the length of a pause, and each pause counts as a digit. For example, Calls to automated systems can require you to enter two consecutive pauses create a total pause of four numbers to navigate menus, or to enter a password or seconds, and count as two digits.
  • Page 164: Using Contacts

    Using Contacts Backup Assistant Backup Assistant is a wireless service that saves a Making Calls Using Contacts copy of your phone’s address book to a secure web site. If your phone is lost, stolen, or damaged, Backup 1. From the Home screen, press the  Right Soft Assistant can restore your saved address book to a key (Contacts).
  • Page 165 Favorites Removing Favorites 1. From the Home screen, press MENU > Set contacts as Favorites, to quickly ind contacts to  Contacts > Favorites. view, send a message, or call the contact. 2. Highlight a Favorite and press the  Right Soft Assigning Favorites key (Options).
  • Page 166: Using Favorites

    Groups Using Favorites Use Favorites to quickly view a favorite’s contact You can assign contacts to categories, called Groups, record, send a message to a favorites, or view to make searching your contacts faster, or to quickly messages to and from the favorite. send messages to group members.
  • Page 167: Creating A New Group

    Changing a Contact’s Group Creating a New Group In addition to the default groups, you can create Assignment additional groups. 1. From the Home screen, press the  Right Soft 1. From the Home screen, press MENU > key (Contacts).  Contacts > Groups. 2.
  • Page 168 The following Speed Dials are reserved by default and Sending a Message to Group cannot be reassigned: Members • Speed Dial 1 is reserved for Voicemail. Send a message to all members of a group at once. • Speed Dial 96 is reserved for Data Usage inquiries Note: Messaging availability varies when roaming (#DATA).
  • Page 169: Emergency Contacts

    Emergency Contacts Assigning Speed Dials 1. From the Home screen, press MENU > Set up to 3 emergency contacts, plus enter personal  Contacts > Speed Dials. information that may be helpful to others using your phone in an emergency. 2. Use the Directional keys to highlight a speed dial.
  • Page 170 Entering Personal Information 5. At the prompt, use the  Directional keys to highlight a contact, or enter the irst ield Enter up to 3 notes containing information that characters in the Go To ield. might be helpful to others using your phone in an emergency.
  • Page 171: My Name Card

    My Name Card Sending My Name Card (vCard) by Message My Name Card is your personal contact entry in Contacts, which you can send to recipients as a virtual Send your contact information, as My Name Card, as business card (vCard) attached to a message, or via an attachment to a message.
  • Page 172: Sharing Contacts

    Sharing Contacts Sending My Name Card (vCard) by Bluetooth You can share contacts as Name Cards (vCards) via message, or via Bluetooth. Send your contact information, as My Name Card, to Bluetooth devices that support vCards. Sending Name Cards (vCards) 1.
  • Page 173 4. At the SEND VIA BLUETOOTH screen, highlight Sending Name Cards (vCard) contacts individually and press MARK or press by Message  Right Soft key (Options) > Mark All, then press the Left Soft key (Done). Send a contact record, or your entire contact list, as attachment(s) to a message.
  • Page 174: Adding Ptt Contacts

    Adding PTT Contacts Adding a PTT Contact from Recent Calls You can create PTT contacts to make inding and contacting them easier. A contact’s mobile telephone Save a telephone number from a recent call record as number may be their PTT number, if they are also a contact.
  • Page 175: Editing A Ptt Contact

    Copying a Contact to PTT Contacts Editing a PTT Contact from You may have some contacts that you wish to save as Recent Calls a regular contact, and also as a PTT contact. Save a telephone number from a recent call record to 1.
  • Page 176: Ptt Groups

    PTT Groups Creating a PTT Group 1. From the Home screen, press MENU > You can assign PTT contacts to Groups, to make  Contacts > PTT Groups. searching your contacts faster, or to quickly make a PTT Group call. 2. Press Left Soft key (New).
  • Page 177 Changing a Contact’s PTT Group Assignment Change a contact’s PTT Group assignment by removing it from one group and adding it to another. 1. From the Home screen, press MENU >  Contacts > PTT Groups. 2. Use the  Directional keys to highlight the PTT group containing the PTT contact, then press  VIEW.
  • Page 178: Messaging

    Messaging Multimedia Messages contain text, as well as This section explains how to send attachments such as sounds, graphics, animations, and receive messages, and other and name cards. Multimedia messaging is also known as MMS (Multimedia Messaging Service. features and functionality related to messaging.
  • Page 179 • • As you enter characters, matching contacts Callback #: Include a callback number display in a list. Use the  Directional keys with the message. By default, this is your to highlight a contact, then press OK to select mobile telephone number, or you can enter a it, or press the  Right Soft key (Add) to diferent number.
  • Page 180 • Name Card: Attach your Name Card or Name Adding Attachments Cards for your Contacts. Adding an attachment converts the text message • Calendar Event: Select or create a new to a multimedia message. Blank slides are created Calendar Event. for additional attachments, making it easy to add additional attachments.
  • Page 181 • Auto Save Sent: Choose the save mode for 3. Press  SEND, or the Send key to send messages you send. Press On to save all sent the message. messages, Of to discard sent messages, or Prompt to have the phone prompt you Message Settings each time.
  • Page 182 • • Group Messaging: Conigure default settings Emergency Alerts: This device is designed for messages sent to multiple contacts. Press to receive Wireless Emergency Alerts from Individual Messages to allow recipients to the Commercial Mobile Alert Service (CMAS), only reply to you (not the group), or press including Presidential Alerts, Imminent Alerts Group Conversation to allow recipients to reply (Severe or Extreme), and AMBER Alerts (missing...
  • Page 183: Viewing Text Messages

    • Delivery Receipt: Choose whether you are Viewing Text Messages notiied when a message you send is delivered. When you receive a text message, the alert sounds Press On to be notiied for every message, (unless turned of), and New Text Message displays or Of to disable notiication (you can set an on the screen.
  • Page 184: Viewing Multimedia Messages

    • Lock/Unlock: Lock or unlock the message to Viewing Multimedia Messages prevent deletion. When you receive a multimedia message, an alert • Add To Contacts: Save the number of the sounds (unless turned of), and New Multimedia sender to Contacts as a new entry or update to Message displays on the screen.
  • Page 185 • View Name Card: (If Name card is attached) 5. While viewing the message, press the  Right Display the attached name card. Soft key (Options) for these message options: • Save Name Card: (If Name card is attached) • Play again: Play the attached video or sound Save the attached name card to Contacts.
  • Page 186: Emergency Alerts

    Emergency Alerts To disable Imminent Threat Alerts (Extreme and Severe) and AMBER Alerts, follow these Emergency Alerts allows customers to receive instructions: geographically-targeted Wireless Emergency Alerts. 1. From the Home screen, press MENU > Alerts will alert customers of imminent threats to  Messaging.
  • Page 187: Message Folders

    Message Folders 2. Highlight New Message to create a new message. 3. To view a message thread, use the  Directional Messages are stored in the message folders. You can keys to highlight a contact/number, then press choose how messages appear with the Inbox View  OPEN.
  • Page 188: Inbox Folder

    • Manage Messages: Perform actions on multiple Viewing Messages by Time messages, including Erase, Lock, Unlock, Mark When the Inbox View setting is set to Time, incoming as Read, Mark as Unread, and Copy to Card messages are stored in the Inbox, and sent messages (available if the memory card inserted).
  • Page 189: Sent Folder

    • • Forward: Send the message to another Sort by Sender: List all messages in the Inbox recipient. by Sender. • • Add To Contacts: Save the number of the Sort by Size: List all messages in the Inbox by sender to Contacts as a new entry or additional Size.
  • Page 190 Sort by Recipient: List messages by the irst • Press the  Right Soft key (Options) for addressee. message options: Sort by Time/Type: List messages by type Forward: Send the message to another (Text, Picture, Video or Voice) or by time recipient.
  • Page 191 • Add To PTT Contacts: Save the number of the Voicemail sender to Contacts as a new entry or additional From the Messaging menu, you can view the total of to an existing entry (available if the number is new voicemail messages, clear the voicemail counter, not already saved and PTT Mode is On).
  • Page 192: Social Networks

    Social Networks Update your social networking sites from your phone. After setting up your accounts on your phone, you can update your status and upload media right from your phone. Note: You must add your phone number to your social networking accounts before accessing them with your phone.
  • Page 193: Recent Calls

    Recent Calls Call History Options Recent Calls shows you all calls received, dialed, and missed, as well 1. When viewing calls in Recent Calls, use the  Directional keys to highlight a call. as call timers. 2. Press the  Left Soft key (Message) to compose a text message to send to the highlighted number.
  • Page 194: Reset Call Timers

    • Lock: Prevent the call entry from being erased. • Erase All: Remove all call entries. • View Timers: Open the View Timers page to see all call timers. Reset Call Timers Call timers can be reset individually or all at once as follows: 1.
  • Page 195: Mobile Web

    Mobile Web Mobile Web is your access to the Internet. To launch Mobile Web: 1. From the Home screen, press MENU >  Mobile Web. 2. Use the Left Soft key, Center Select key, Right Soft key to browse the Internet. Tip: By default, you can use a Directional key shortcut to launch Mobile Web from the Home screen by pressing the LEFT Directional key .
  • Page 196: Media Center

    Media Center Apps Media Center includes applications for downloading, creating, viewing, Browse and download applications to your phone, from the Apps store. and managing multimedia content, MENU > 1. From the Home screen, press right on your phone.  Media Center > Apps. 2.
  • Page 197 Mobile Web • My Music: Manage music you have loaded on your phone. Use the Mobile Web Browser to browse the Internet. • My Sounds: Record and manage sounds for use 1. From the Home screen, press MENU > as alerts for calls and messages.  Media Center >...
  • Page 198: Playing Music

    • • Playlists: Display and manage playlists. Highlight Music Settings: a playlist, then press the Left Soft key (View) Repeat: Choose a playback mode, from to display it, or press the Center Select Repeat All, Repeat All, Repeat One, or Of. key (PLAY) to play it.
  • Page 199 • Add to Playlist: Add the current song to a • Press the Directional key LEFT for Rewind, playlist. to go to the previous song, or press and hold to scan backward through the song. • Sound Efect: Choose an efect to add to the music.
  • Page 200: Creating A Playlist

    Creating a Playlist 3. Press the Left Soft key (Done). 1. From the Home screen, press MENU > Note: To add songs to playlists while playing music,  Media Center > Music & Tones > My Music > press Options > Add To Playlist, then select a playlist. Playlists.
  • Page 201 Picture & Video • While viewing thumbnails, press the Right Soft key (Options) for these options: Manage pictures and videos on your phone. Send: Attach the picture to a new Picture Message, send it via Bluetooth, post it to My Pictures Blogs or to Facebook.
  • Page 202 Creating a Slide Show Viewing and Modifying a Picture View all the pictures in My Pictures as a slide show, My Pictures ofers powerful tools for where you choose the duration of each slide. modifying pictures. 1. From the Home screen, press 1.
  • Page 203 • • Edit: Modify the selected picture: Rename: Change the name of the picture. • Efects: Choose an efect to apply to the Move: Move the picture to the phone or optional picture. Press the  Directional key RIGHT memory card. or LEFT to see diferent efects, then press •...
  • Page 204 • Manage Videos: Erase videos, Lock (and My Videos Unlock) videos to prevent erasure, and move View and manage videos. videos to the phone or optional memory card. Note: Copyright-protected videos cannot be uploaded or • Rename: Change the name of the highlighted sent as a message attachment.
  • Page 205 • Press the Left Soft key (Mute/Unmute) to control audio playback. • Press the  Right Soft key (Options) for options: My Videos: Return to My Videos. File Info: Display information about the video. Help: View information about using the Directional key with playback. DRAFT FOR INTERNAL USE ONLY Main Menu...
  • Page 206: Tools

    Tools To use Voice Commands, speak naturally into your In Tools, a variety of useful electronic phone, at a distance of 3-12 inches. There is no need tools are provided, including a voice to “train” Voice Commands, it is designed to recognize natural speech.
  • Page 207: Voice Commands Settings

    • Check <Item>: View details of your phone Voice Commands Settings Status, Voicemail, Messages, Missed Calls, Time, Note: When using the Voice Command system, there Signal Strength, Battery Level, Volume, Balance, are four commands that are available at all times: Minutes, Payment, and My Number.
  • Page 208 Calculator • Adapt Voice: Train speech recognition to your voice. You can perform calculations, including addition, • Prompts: Choose the type of prompts Voice subtraction, multiplication and division using your Commands gives you: phone. Mode: Choose the type of prompts, from Prompts (voice prompts, as by default), Normal Readout (reads out each screen), or...
  • Page 209 • While entering equations, you can use these Weight: Convert between ounce, pound, ton, options: grain, milligram, gram, and kilogram. • Area: Convert between inch , foot , yard • Press the Left Soft key (Clear) or the centimeter , meter , kilometer , acre, and  Clear key to delete entries.
  • Page 210: Tip Calculator

    Tip Calculator Calendar Calculate a tip and how much each person should Set up events, with reminders, to be alerted to an pay. upcoming event. 1. From the Home screen, press MENU >  Tools > Tip Calculator. Adding an Event 1.
  • Page 211 3. While viewing an all events screen, press the • Alert Time: Use the  Directional key to set  Right Soft key (Options) for these options: an alert to sound. • • Monthly View/Weekly View: Select a calendar Reminder: Use the  Directional key to set a view.
  • Page 212: Setting An Alarm

    Setting an Alarm 5. While viewing an event, press the  Right Soft key (Options) for these options: 1. From the Home screen, press MENU >  Tools > Alarm Clock. • Send: Send event(s) as vCalendar object(s) to a Bluetooth device, or as a message attachment. 2.
  • Page 213 Disabling an Alarm Snoozing an Alarm You can turn an alarm of to control whether the alarm If the alarm includes a snooze setting, you can snooze goes of, without changing any other settings. This can the alarm according to the settings you chose when be useful when you want to skip a day, but to retain you created the alarm.
  • Page 214: Stop Watch

    Stop Watch World Clock Measure lap times and total elapsed time. World Clock allows you to view the current time in your location, and anywhere in the world. 1. From the Home screen, press MENU >  Tools > Stopwatch. 1. From the Home screen, press MENU >...
  • Page 215 Notepad Reviewing and Editing Notes 1. From the Home screen, press MENU > Create, read, edit and erase text notes.  Tools > Notepad. 1. From the Home screen, press MENU >  Tools > Notepad. 2. Use the  Directional key to highlight a note, then press  VIEW.
  • Page 216: Usb Mass Storage

    USB Mass Storage Managing Notes 1. From the Home screen, press MENU > Connect your phone to a PC, to copy iles, such as  Tools > Notepad. music, pictures or videos, between your phone and the PC. 2. Press the  Right Soft key (Options) for these options: Note: While connected to a PC, your phone cannot...
  • Page 217: Phone Search

    Phone Search Use Phone Search to ind items on your phone. 1. From the Home screen, press MENU >  Tools > Phone Search. 2. Enter search criteria in the search box. 3. To select categories to search, use the  Directional key to highlight them, then press MARK to select, or press the  Right Soft key (Mark All) to select all categories.
  • Page 218: Apps

    Apps Browse and download applications to your phone, from the Apps store. Important: If your service plan does not include an unlimited data feature, you will incur either airtime charges if you exceed your minutes bundle, or megabyte (MB) charges at applicable rates for downloading and/or using applications.
  • Page 219: Vz Navigator

    VZ Navigator ® VZ Navigator uses GPS positioning to tell you where you are, what is nearby, and to quickly and easily give you directions. With audible turn-by- turn directions, you can locate points of interest in the U.S., including landmarks, restaurants, and even ATMs.
  • Page 220: Settings

    Settings Bluetooth Menu You can conigure settings for your phone under Settings. Use Bluetooth to exchange information over a distance of about 30 feet without a physical connection. My Verizon Turning Bluetooth On or Of Turn Bluetooth on to exchange information with a My Verizon connects to the Verizon Wireless Mobile Bluetooth device.
  • Page 221 • Dial Up Networking: DUN 1.1 allows the phone Supported Proiles to be used as a data modem with a compatible Bluetooth proiles are speciications for services Bluetooth device, such as a laptop or PDA. This supported by individual devices. Proiles improve the functionality may require speciic services on your ability of diferent devices to work together.
  • Page 222: Bluetooth Options

    • Search Setting: Choose types of devices to Bluetooth Options search during pairings, from All, Audio Device, Use Bluetooth options to view and change your PC, Phone, or Printer. phone’s name, display supported proiles, and set • Auto Pairing: Choose On to allow your phone to visibility and pairing.
  • Page 223 6. Use the Directional Key to highlight the new device, 4. Use the  Directional key to highlight the target then press the  Right Soft key (Options) to set device and press PAIR. Follow the prompts: options for this paired device: •...
  • Page 224: Ptt Settings

    PTT Settings PTT Alert When PTT Mode is On, use PTT Alert to set your Conigure your phone’s PTT feature, and set the phone’s alerts for new PTT events. functionality of the PTT Key. 1. From the Home screen, press MENU >...
  • Page 225: Sounds Settings

    Sounds Settings PTT Missed Call When PTT Mode is On, use the PTT Missed Call Conigure the sounds your phone plays for calls, setting to set your phone’s notiications for missed alerts, key presses, and other actions. PTT calls. 1. From the Home screen, press MENU >...
  • Page 226: Call Sounds

    Call Sounds Alert Sounds Conigure sound and vibration settings for incoming Choose sound and vibration settings for new calls. messages and other alerts. ► From the Home screen, press 1. From the Home screen, press  MENU >  MENU >  Settings > Sounds Settings > Call Sounds.  Settings >...
  • Page 227: Keypad Sounds

    • Emergency Tone: Keypad Sounds Alert: Plays the Emergency Dialing tone, Choose the sounds your phone plays when you press except when the master volume setting is keys. Vibrate or All Sounds Of. 1. From the Home screen, press  MENU > Vibrate: Vibrates only and does not play the  Settings >...
  • Page 228 Readout Voice Command Settings When Readout is On, your phone reads out numbers, Voice Commands is advanced speech recognition menus, alerts, and messages. software that recognizes your spoken commands to dial phone numbers, create messages, and launch 1. From the Home screen, press  MENU >...
  • Page 229: Service Alerts

    Service Alerts Power On/Of Conigure settings for sounds your phone plays to Control the sounds your phone plays when you turn notify you of changes in system or service status. the phone on or of. 1. From the Home screen, press  MENU >...
  • Page 230: Display Settings

    Display Settings Driving Mode Driving Mode overrides the Master Volume level and Conigure settings for your phone’s screen. converts all visual notiications to sounds. When Driving Mode is On, Master Volume is set to High, and Easy Set-Up Call Alert sounds will play regardless of the sound setting.
  • Page 231: Personal Banner

    ERI Banner Banner When enabled, the ERI banner displays on the front Display a personal greeting or network status banner screen and the Home screen to show current network on the Home screen. coverage. 1. From the Home screen, press  MENU >...
  • Page 232 Backlight Wallpaper Set the duration and brightness of the backlight for the Set the background image for the Home screen and display and keypad. the front LCD screen. When you select wallpaper for the front LCD screen, it will not display a clock. Tip: The backlight setting also determines how long the 1.
  • Page 233: Display Themes

    Display Themes Main Menu Settings Customize the appearance of your phone’s menus and Customize the appearance of the Main menu. screens. 1. From the Home screen, press  MENU > Menu Layout  Settings > Display Settings > Display Choose from 3 preset layouts for the menu display. Themes.
  • Page 234 Replace Menu Items Position Menu Items When the Menu Layout is set to List or Grid, you can When the Menu Layout is set to List or Grid, you can customize the menu by replacing some items with your change the location of the menu items on the menu favorite applications or tools.
  • Page 235 Reset Menu Layout Fonts Reset Menu Layout, items, and positions to the default settings. Style 1. From the Home screen, press  MENU Set the style and size of characters in the display. >  Settings > Display Settings > 1. From the Home screen, press  MENU >...
  • Page 236 Size Volume Key Control Set the size of characters in the display. When set to On, you can use the Volume Key to adjust the size of fonts in the display temporarily, while using 1. From the Home screen, press  MENU >...
  • Page 237: Front Clock

    Front Clock Clock Format 1. From the Home screen, press  MENU > Choose the type of clock to display on the Home  Settings > Display Settings > Clock Format > (Main) screen and the Front display. Front Clock. 2. Highlight a format: Analog, Orange Analog, Main Clock Lime Analog, Digital 12 (hour), Digital 24 1.
  • Page 238: Phone Settings

    Phone Settings Set My Shortcuts From the Home screen, press the  Directional key RIGHT to access the four My Shortcuts. Airplane Mode 1. From the Home screen, press  MENU > When Airplane Mode is On, all network functions of  Settings > Phone Settings > Set Shortcuts > your phone are disabled, and you cannot send or Set My Shortcuts.
  • Page 239: Set Directional Keys

    Set Directional Keys Set Side Key From the Home screen, press the  Directional key When PTT Mode is of, the PTT Key acts as a shortcut to access your favorite items. key, to launch a favorite application or feature. Use this setting to assign the Side Key shortcut.
  • Page 240 External Keys Locked Voice Command Settings Choose a time period for the external keys to remain Voice Commands is advanced speech recognition active after you close the phone, after which the software that recognizes your spoken commands to external keys will lock to prevent accidental key dial phone numbers, create messages, and launch presses.
  • Page 241: Current Country

    Location Detection Current Country Choose whether your phone’s GPS (Global Positioning Select your current location, to allow the phone to System) location is available to the network at all apply the correct country code when dialing. times, or only when you have dialed an Emergency Note: If you travel to a diferent country, the network Number, such as 911.
  • Page 242: Edit Codes

    Edit Codes Security Set a new Phone Only lock code (for unlocking and Lock your phone, set restrictions, and choose other locking the phone), or Calls & Services lock code (for security options. restricting access to calls and other features). Access to all Security settings requires the phone’s 1.
  • Page 243 Restrictions 6. Press Calls for these options: 1. From the Home screen, press  MENU > • Incoming Calls: Press Allow All to allow all  Settings > Phone Settings > Security. incoming calls. Press Contacts Only to allow calls from numbers stored in Contacts. Press 2.
  • Page 244: Phone Lock Setting

    Phone Lock Setting Lock Phone Now Set the locking behavior of your phone. When the 1. From the Home screen, press  MENU > phone is locked, you must enter the Phone Only  Settings > Phone Settings > Security. lock code to use it, except when dialing emergency 2.
  • Page 245: Restore Phone

    Restore Phone Note: For the VZ Navigator preloaded app, if you delete it manually, it will be deleted permanently and will not be Return all phone settings to the factory defaults and restored by Restore Phone. You can download it again at permanently erase all user information.
  • Page 246: System Select

    Global Data Roaming Access System Select Set preferences for data access when your phone is Set preferences for roaming behavior. outside the home network area. 1. From the Home screen, press  MENU >  Settings > Phone Settings > System Select. Important: Accessing data services while roaming may result in signiicant charges.
  • Page 247: Call Settings

    Call Settings NAM Select Select the primary NAM (Number Assignment Customize settings related to placing and receiving Module). calls. 1. From the Home screen, press  MENU >  Settings > Phone Settings > NAM Select. Answer Options 2. Highlight an option, then press Select a method for answering incoming calls.
  • Page 248: Auto Retry

    Auto Retry One Touch Dial Select settings for automatic redialing of unanswered One Touch Dial controls the speed dial feature of your calls. phone. You must turn One Touch Dial On to use speed dials on the phone. 1. From the Home screen, press  MENU >...
  • Page 249: Dtmf Tones

    PTT Missed Call DTMF Tones Set your PTT missed call notiication. Set DTMF tone length. DTMF tones are used as input by some automated phone systems, where you may 1. From the Home screen, press  MENU > need to transmit DTMF tones to make selections.  Settings >...
  • Page 250: Assisted Dialing

    Assisted Dialing Fake Call Assisted dialing makes international dialing easier, by Use the Fake Call feature to cause your phone to inserting the appropriate access codes automatically, ring with a fake call any time you press the Volume based on the Reference Country . key down four times quickly, from idle mode with the phone closed and the external keys unlocked.
  • Page 251: Noise Cancellation

    Memory Noise Cancellation Enable Noise Cancellation to minimize the efect of Manage memory settings for saving pictures, videos, noisy environments on voice quality in calls. music, sounds and ringtones to your phone’s memory, or to an optional installed memory card. 1.
  • Page 252 My Videos: Videos saved in the phone’s My Videos: Videos saved on the memory internal memory. card. My Ringtones: Ringtones saved in the My Ringtones: Ringtones saved on the phone’s internal memory. memory card. My Music: Music saved in the phone’s internal My Music: Music saved on the memory card.
  • Page 253: Usb Mode

    USB Mode Phone Info Use the USB Mode setting to set the functionality View software and hardware information for your when you connect your phone to a PC with a USB phone, your assigned telephone number, an icon cable. glossary, and manage software updates. 1.
  • Page 254 Set-Up Wizard Set-up Wizard assists you with coniguring basic preferences so you can quickly get started using your phone. ► From the Home screen, press  MENU >  Settings > Set-up Wizard. DRAFT FOR INTERNAL USE ONLY Main Menu Settings...

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