Alcatel 1X 5059A User Manual page 105

I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network operator to check service
availability and MMS parameters.
• Verify the server centre number or your MMS profile
with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it's
not working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it
supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.
• Make sure that you're using the correct cable from
the box.
I can't download new files
• Make sure that there is sufficient phone storage
space for your download.
• Select the microSD card as the location to store
downloaded files.
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