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Asus RT-AC1200 Quick Start Manual Page 2

Wireless-ac1200 dual band usb router.
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Frequently Asked Questions (FAQs)
The client cannot establish a wireless connection with the router.
Out of Range:
Put the router closer to the wireless client.
Try to change the channel settings.
Authentication:
Use wired connection to connect to the router.
Check the wireless security settings.
P ress the Reset button at the rear panel for more than five seconds.
Cannot find the router:
Press the Reset button at the rear panel for more than five seconds.
Check the setting in the wireless adapter such as SSID and encryption settings.
You can find SSID and Password in the first page of this QSG or in the label at the bottom of the router.
Cannot access the Internet via wireless LAN adapter.
• Move the router closer to the wireless client.
• Check whether the wireless adapter is connected to the correct wireless router.
• Check whether the wireless channel in use conforms to the channels available in your country/area.
• Check the encryption settings.
• Check if the ADSL or Cable connection is correct.
• Retry using another Ethernet cable.
Network name or encryption keys are forgotten.
• Try setting up the wired connection and configuring the wireless encryption again.
• Press the Reset button of the wireless router for more than five seconds.
• Factory default settings:
User name / Password:
IP address:
admin / admin
router.asus.com
Where can I find more information about the wireless router?
• Online FAQ site: http://support.asus.com/faq
• Technical Support site: http://support.asus.com
• Customer Hotline: Refer to the Support Hotline in this Quick Start Guide
Notices
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/
english/REACH.htm.
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING! Any changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or
transmitter.
Safety Information
To maintain compliance with FCC's RF exposure guidelines, this equipment should be installed and operated with
minimum distance 20cm between the radiator and your body. Use on the supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient.
Protection requirements for electromagnetic compatibility – Article 3.1b
Testing for electromagnetic compatibility according to EN 301 489-1 and EN 301 489-17 has been conducted. These
are considered relevant and sufficient.
Effective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 328- 2 has been conducted. These are considered relevant and
sufficient.
This equipment may be operated in AT, BE, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LU, MT, NL, PL, PT, SK, SL, ES, SE, GB,
IS, IS, LI, NO, CH, BG, RO, TR.
NOTES
• UK support e-mail: network_support_uk@asus.com
• For more information, visit the ASUS support site at: http://support.asus.com
Networks Global Hotline Infomation
Region
Country
Hotline Number
09:00-13:00 ;
Cyprus
800-92491
14:00-18:00 Mon-Fri
France
0033-170949400
09:00-18:00 Mon-Fri
0049-1805010920
09:00-18:00 Mon-Fri
0049-1805010923
Germany
( component support )
10:00-17:00 Mon-Fri
0049-2102959911 ( Fax )
Hungary
0036-15054561
09:00-17:30 Mon-Fri
09:00-13:00 ;
Italy
199-400089
14:00-18:00 Mon-Fri
09:00-13:00 ;
Greece
00800-44142044
14:00-18:00 Mon-Fri
Austria
0043-820240513
09:00-18:00 Mon-Fri
Netherlands/
0031-591570290
09:00-17:00 Mon-Fri
Luxembourg
Europe
Belgium
0032-78150231
09:00-17:00 Mon-Fri
Norway
0047-2316-2682
09:00-18:00 Mon-Fri
Sweden
0046-858769407
09:00-18:00 Mon-Fri
Finland
00358-969379690
10:00-19:00 Mon-Fri
Denmark
0045-38322943
09:00-18:00 Mon-Fri
Poland
0048-225718040
08:30-17:30 Mon-Fri
Spain
0034-902889688
09:00-18:00 Mon-Fri
Portugal
00351-707500310
09:00-18:00 Mon-Fri
Slovak Republic
00421-232162621
08:00-17:00 Mon-Fri
Czech Republic
00420-596766888
08:00-17:00 Mon-Fri
Switzerland-German
0041-848111010
09:00-18:00 Mon-Fri
Switzerland-French
0041-848111014
09:00-18:00 Mon-Fri
Switzerland-Italian
0041-848111012
09:00-18:00 Mon-Fri
United Kingdom
0044-1442265548
09:00-17:00 Mon-Fri
Ireland
0035-31890719918
09:00-17:00 Mon-Fri
Russia and CIS
008-800-100-ASUS
09:00-18:00 Mon-Fri
Ukraine
0038-0445457727
09:00-18:00 Mon-Fri
Australia
1300-278788
09:00-18:00 Mon-Fri
New Zealand
0800-278788
09:00-18:00 Mon-Fri
Japan
09:00-18:00 Mon-Fri
0800-1232787
09:00-17:00 Sat-Sun
0081-473905630
09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
( Non-Toll Free )
Korea
0082-215666868
09:30-17:00 Mon-Fri
Thailand
0066-24011717
09:00-18:00 Mon-Fri
1800-8525201
Singapore
0065-64157917
11:00-19:00 Mon-Fri
Asia-Pacific
0065-67203835
11:00-19:00 Mon-Fri
(Repair Status Only )
11:00-13:00 Sat
Malaysia
0060-320535077
10:00-19:00 Mon-Fri
Philippine
1800-18550163
09:00-18:00 Mon-Fri
India
09:00-18:00 Mon-Sat
1800-2090365
India(WL/NW)
09:00-21:00 Mon-Sun
Indonesia
0062-2129495000
09:30-17:00 Mon-Fri
500128 (Local Only)
9:30 – 12:00 Sat
08:00-12:00
Vietnam
1900-555581
13:30-17:30 Mon-Sat
Hong Kong
00852-35824770
10:00-19:00 Mon-Sat
USA
8:30-12:00 EST Mon-Fri
1-812-282-2787
Americas
Canada
9:00-18:00 EST Sat-Sun
Mexico
001-8008367847
08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
Egypt
800-2787349
09:00-18:00 Sun-Thu
Saudi Arabia
800-1212787
09:00-18:00 Sat-Wed
UAE
00971-42958941
09:00-18:00 Sun-Thu
Middle East +
Turkey
0090-2165243000
09:00-18:00 Mon-Fri
Africa
South Africa
0861-278772
08:00-17:00 Mon-Fri
Israel
*6557/00972-39142800
08:00-17:00 Sun-Thu
*9770/00972-35598555
08:30-17:30 Sun-Thu
Romania
0040-213301786
09:00-18:30 Mon-Fri
Bosnia
00387-33773163
09:00-17:00 Mon-Fri
Herzegovina
Bulgaria
00359-70014411
09:30-18:30 Mon-Fri
00359-29889170
09:30-18:00 Mon-Fri
Balkan Countries
Croatia
00385-16401111
09:00-17:00 Mon-Fri
Montenegro
00382-20608251
09:00-17:00 Mon-Fri
Serbia
00381-112070677
09:00-17:00 Mon-Fri
Slovenia
00368-59045400
08:00-16:00 Mon-Fri
00368-59045401
Estonia
00372-6671796
09:00-18:00 Mon-Fri
Latvia
00371-67408838
09:00-18:00 Mon-Fri
Lithuania-Kaunas
00370-37329000
09:00-18:00 Mon-Fri
Lithuania-Vilnius
00370-522101160
09:00-18:00 Mon-Fri
Visit ASUS website for more information: http://support.asus.com
Support Hotline
Service Hours
USA/ CANADA
BRAZIL
Hotline Number: 1-812-282-2787
Hotline Number: 4003 0988
(Capital) / 0800 880 0988 (demais
Language: English
localidades)
Availability: Mon. to Fri.
Language: Portuguese
8:30-12:00am EST
(5:30am-9:00pm PST)
Availability: Mon. to Fri.
9:00am-18:00
Sat. to Sun.
9:00am-6:00pm EST
United Kingdom
(6:00am-3:00pm PST)
Hotline Number: 44-1442265548
Manufacturer
ASUSTeK Computer Inc.
Tel: +886-2-2894-3447
Address: No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN
Authorised representative in Europe
ASUS Computer GmbH
Address: HARKORT STR. 21-23, 40880 RATINGEN, GERMANY
Authorised distributors in Turkey
BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.
Tel: +90 212 3311000
Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI
No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL
KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.
Tel:
+90 216 5288888
Address: E MEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL
AEEE Yönetmeliğine Uygundur.

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