Asus RT-AC1200 Quick Start Manual page 2

Frequently Asked Questions (FAQs)
The client cannot establish a wireless connection with the router.
Out of Range:
• Put the router closer to the wireless client.
• Try to change the channel settings.
Authentication:
• Use wired connection to connect to the router.
• Check the wireless security settings.
• P ress the Reset button at the rear panel for more than five seconds.
Cannot find the router:
• Press the Reset button at the rear panel for more than five seconds.
• Check the setting in the wireless adapter such as SSID and encryption settings.
You can find SSID and Password in the first page of this QSG or in the label at the bottom of the router.
Cannot access the Internet via wireless LAN adapter.
• Move the router closer to the wireless client.
• Check whether the wireless adapter is connected to the correct wireless router.
• Check whether the wireless channel in use conforms to the channels available in your country/area.
• Check the encryption settings.
• Check if the ADSL or Cable connection is correct.
• Retry using another Ethernet cable.
Network name or encryption keys are forgotten.
• Try setting up the wired connection and configuring the wireless encryption again.
• Press the Reset button of the wireless router for more than five seconds.
• Factory default settings:
User name / Password: IP address:
admin / admin router.asus.com
Where can I find more information about the wireless router?
• Online FAQ site: http://support.asus.com/faq
• Technical Support site: http://support.asus.com
• Customer Hotline: Refer to the Support Hotline in this Quick Start Guide
Notices
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory
framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/
english/REACH.htm.
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING! Any changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Prohibition of Co-location
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or
transmitter.
Safety Information
To maintain compliance with FCC's RF exposure guidelines, this equipment should be installed and operated with
minimum distance 20cm between the radiator and your body. Use on the supplied antenna.
Declaration of Conformity for R&TTE directive 1999/5/EC
Essential requirements – Article 3
Protection requirements for health and safety – Article 3.1a
Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient.
Protection requirements for electromagnetic compatibility – Article 3.1b
Testing for electromagnetic compatibility according to EN 301 489-1 and EN 301 489-17 has been conducted. These
are considered relevant and sufficient.
Effective use of the radio spectrum – Article 3.2
Testing for radio test suites according to EN 300 328- 2 has been conducted. These are considered relevant and
sufficient.
This equipment may be operated in AT, BE, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LU, MT, NL, PL, PT, SK, SL, ES, SE, GB,
IS, IS, LI, NO, CH, BG, RO, TR.
NOTES
• UK support e-mail: network_support_uk@asus.com
• For more information, visit the ASUS support site at: http://support.asus.com
Networks Global Hotline Infomation
Region Country Hotline Number
09:00-13:00 ;
Cyprus 800-92491
14:00-18:00 Mon-Fri
France 0033-170949400 09:00-18:00 Mon-Fri
0049-1805010920
09:00-18:00 Mon-Fri
0049-1805010923
Germany
( component support )
10:00-17:00 Mon-Fri
0049-2102959911 ( Fax )
Hungary 0036-15054561 09:00-17:30 Mon-Fri
09:00-13:00 ;
Italy 199-400089
14:00-18:00 Mon-Fri
09:00-13:00 ;
Greece 00800-44142044
14:00-18:00 Mon-Fri
Austria 0043-820240513 09:00-18:00 Mon-Fri
Netherlands/
0031-591570290 09:00-17:00 Mon-Fri
Luxembourg
Europe Belgium 0032-78150231 09:00-17:00 Mon-Fri
Norway 0047-2316-2682 09:00-18:00 Mon-Fri
Sweden 0046-858769407 09:00-18:00 Mon-Fri
Finland 00358-969379690 10:00-19:00 Mon-Fri
Denmark 0045-38322943 09:00-18:00 Mon-Fri
Poland 0048-225718040 08:30-17:30 Mon-Fri
Spain 0034-902889688 09:00-18:00 Mon-Fri
Portugal 00351-707500310 09:00-18:00 Mon-Fri
Slovak Republic 00421-232162621 08:00-17:00 Mon-Fri
Czech Republic 00420-596766888 08:00-17:00 Mon-Fri
Switzerland-German 0041-848111010 09:00-18:00 Mon-Fri
Switzerland-French 0041-848111014 09:00-18:00 Mon-Fri
Switzerland-Italian 0041-848111012 09:00-18:00 Mon-Fri
United Kingdom 0044-1442265548 09:00-17:00 Mon-Fri
Ireland 0035-31890719918 09:00-17:00 Mon-Fri
Russia and CIS 008-800-100-ASUS 09:00-18:00 Mon-Fri
Ukraine 0038-0445457727 09:00-18:00 Mon-Fri
Australia 1300-278788 09:00-18:00 Mon-Fri
New Zealand 0800-278788 09:00-18:00 Mon-Fri
Japan 09:00-18:00 Mon-Fri
0800-1232787
09:00-17:00 Sat-Sun
0081-473905630 09:00-18:00 Mon-Fri
09:00-17:00 Sat-Sun
( Non-Toll Free )
Korea 0082-215666868 09:30-17:00 Mon-Fri
Thailand 0066-24011717 09:00-18:00 Mon-Fri
1800-8525201
Singapore 0065-64157917 11:00-19:00 Mon-Fri
Asia-Pacific
0065-67203835 11:00-19:00 Mon-Fri
(Repair Status Only ) 11:00-13:00 Sat
Malaysia 0060-320535077 10:00-19:00 Mon-Fri
Philippine 1800-18550163 09:00-18:00 Mon-Fri
India 09:00-18:00 Mon-Sat
1800-2090365
India(WL/NW) 09:00-21:00 Mon-Sun
Indonesia 0062-2129495000 09:30-17:00 Mon-Fri
500128 (Local Only) 9:30 – 12:00 Sat
08:00-12:00
Vietnam 1900-555581
13:30-17:30 Mon-Sat
Hong Kong 00852-35824770 10:00-19:00 Mon-Sat
USA 8:30-12:00 EST Mon-Fri
1-812-282-2787
Americas Canada 9:00-18:00 EST Sat-Sun
Mexico 001-8008367847 08:00-20:00 CST Mon-Fri
08:00-15:00 CST Sat
Egypt 800-2787349 09:00-18:00 Sun-Thu
Saudi Arabia 800-1212787 09:00-18:00 Sat-Wed
UAE 00971-42958941 09:00-18:00 Sun-Thu
Middle East +
Turkey 0090-2165243000 09:00-18:00 Mon-Fri
Africa
South Africa 0861-278772 08:00-17:00 Mon-Fri
Israel *6557/00972-39142800 08:00-17:00 Sun-Thu
*9770/00972-35598555 08:30-17:30 Sun-Thu
Romania 0040-213301786 09:00-18:30 Mon-Fri
Bosnia
00387-33773163 09:00-17:00 Mon-Fri
Herzegovina
Bulgaria 00359-70014411 09:30-18:30 Mon-Fri
00359-29889170 09:30-18:00 Mon-Fri
Balkan Countries
Croatia 00385-16401111 09:00-17:00 Mon-Fri
Montenegro 00382-20608251 09:00-17:00 Mon-Fri
Serbia 00381-112070677 09:00-17:00 Mon-Fri
Slovenia 00368-59045400
08:00-16:00 Mon-Fri
00368-59045401
Estonia 00372-6671796 09:00-18:00 Mon-Fri
Latvia 00371-67408838 09:00-18:00 Mon-Fri
Lithuania-Kaunas 00370-37329000 09:00-18:00 Mon-Fri
Lithuania-Vilnius 00370-522101160 09:00-18:00 Mon-Fri
Visit ASUS website for more information: http://support.asus.com
Support Hotline
Service Hours
USA/ CANADA BRAZIL
Hotline Number: 1-812-282-2787 Hotline Number: 4003 0988
(Capital) / 0800 880 0988 (demais
Language: English
localidades)
Availability: Mon. to Fri.
Language: Portuguese
8:30-12:00am EST
(5:30am-9:00pm PST) Availability: Mon. to Fri.
9:00am-18:00
Sat. to Sun.
9:00am-6:00pm EST United Kingdom
(6:00am-3:00pm PST)
Hotline Number: 44-1442265548
Manufacturer
ASUSTeK Computer Inc.
Tel: +886-2-2894-3447
Address: No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN
Authorised representative in Europe
ASUS Computer GmbH
Address: HARKORT STR. 21-23, 40880 RATINGEN, GERMANY
Authorised distributors in Turkey
BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.
Tel: +90 212 3311000
Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL
CIZGI Elektronik San. Tic. Ltd. Sti.
Tel: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI
No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL
KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.
Tel: +90 216 5288888
Address: E MEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL
AEEE Yönetmeliğine Uygundur.