Troubleshooting - ACT ACTpro 1520e Operating And Installation Instructions

ACTpro 1520e and ACTpro 1500e Operating & Installation Instructions

10.0 Troubleshooting

Unknown Card
The card has not been assigned on the system.
Access Denied
Make sure the User is enabled and has appropriate access rights.
Cannot Connect to ACTpro 1520e/1500e Controller
Step 1: On the Controller PCB check that the Green LINK LED (on the ethernet jack)
is active; if inactive check the network point is connected to a switch.
Step 2: Ensure IP address has been set correctly (see section on IP Address
Configuration).
Step 3: Ping the Controller using
• NetBIOS name e.g.
"ping act1520e-07116"
• IP address e.g.
"ping 192.168.1.60"
Use the last 5 digits from the NetBIOS label on
the PCB as illustrated.
If the problem is not resolved contact the IT department as there may be a
problem with the network.
Door Station Offline (ACTpro 120e/100e)
Ensure Door is enabled.
Ensure correct address is assigned to the Door Station, using DIP switches.
Ensure the doors network is in a daisy chain wiring configuration.
Copyright © 2016 Access Control Technology Ltd. Part No. 18-00099 Issue 1.0
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