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2.4G Laser MOUSE USRE MANUAL
MORFDJUL
Troubleshooting
Question: My mouse is not working. What should I do?
Answer: Check if the receiver is plugged in correctly to your computer's USB port. A loose connection may
result in the computer not being able to detect the device.
If your mouse is connected to a hub or multi-port USB connector, unplug the device and plug it directly into
your computer's USB port, ensuring there is no interference caused by these devices.
Other system devices, such as PC cards, may cause conflicts that prevent your mouse from working properly.
Check the settings of these devices and make any changes as necessary. Reboot your computer and
re-attach the mouse.
Question: The mouse pointer is not moving. What should I do?
Answer: Ensure all setup procedures have been followed correctly. If software and drivers have already been
installed, remove these, reboot your computer and re-install.
Clean the mouse lens with a cotton swab. Do not use any other materials or solvents to clean the mouse lens
as this may result in damage to the lens.
As this is an optical device, it is important to use it on an appropriate surface. If the surface you are using your
mouse on is red in color or highly reflective, the surface may be the source of the problem. Use either a
mouse mat or change to a more neutral-colored surface.
Ensure that batteries are not out of power. Replace batteries if necessary.
Question: The mouse pointer is moving abnormally. What should I do?
Answer: The likely cause of this problem is debris around or on the lens which is interfering with the optical
signal. Clean the mouse lens with a cotton swab. Do not use any other materials or solvents to clean the
mouse lens as this may result in damage to the lens.
If the mouse pointer continues to move abnormally after cleaning, re-install the drivers and software.
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