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Why won't the Rio se510
play secure, dated, or
other
DRM
(digital rights
management) encoded
files?
What should I do if my
Rio se510 is not detected
as a removable drive?
• DRM files may not work properly if the Rio se510's internal clock is no longer
accurate. This can happen if the rechargeable batteries lose all charge for any
period of time. Make sure the batteries are fully charged, then follow these steps:
1
Connect the Rio se510 to the computer using the USB cable.
2
Transfer any track to the player using Rio Music Manager.
3
Connect to the secure service where the DRM encoded files came from.
The Rio se510's clock should now be in sync with your computer's clock.
DRM files should now play correctly.
• It is possible that a network drive is preventing the Rio se510 from being mapped
properly. This is a known Microsoft problem and has been documented in their
knowledge base as KB297694. To resolve this issue and detect the Rio se510 as a
removable drive:
1
Click the Start Bar.
2
Right-click My Computer on the Windows Desktop or taskbar.
3
Click Manage.
4
Locate Computer Management (Local) and click Disk Management.
5
Right-click the new drive.
6
Click Change Drive Letter and Path(s).
7
Click Change.
8
Use the drop-down box to select a drive letter for the new drive that is not
assigned to a mapped network drive.
9
Click OK.
10 Click OK.
Table of Contents
Index
38
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