Technical Support - Ringdale IP Router Owner's Manual

Technical Support

Before you call:
Please have the following information ready before calling:
12
Ringdale Ltd, Ringdale Inc. and Ringdale GmbH
all have Technical Support Departments. Their
addresses and contact details are found on the
back cover of this manual.
Type of adapters installed in the System.
The adapter settings and interrupt options.
Network Information:
Network operating system type and version,
server configuration.
LAN topology:
Type of cable being used, size of network, number
of PCs and other nodes in network.
Computer Information:
Manufacturer, model number, operating system
used on the computer.
History of the Problem:
The symptoms of the problem.
Did the device work for a period of time or fail
immediately after installation?
Was any PC option changed (hardware or
software) prior to the problem appearing?