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Technical Practice
100
The ACA-1 is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a
greeting and a menu of up to 8 departments or extensions.
Features
• Professionally greets and processes calls
• Compatible with Centrex, PBX, Hybrid Key and
many electronic key systems with OPX or
single line station capabilities
• Stores up to nine 12 digit speed dial numbers
• Processes approximately four calls per minute
• Record announcements with a standard
handset or a tape player
• Separate announcements for greeting/menu,
selection confirmation and busy extension
2
• Non-volatile E voice memory
• Blocks 8+ and 9+ dialing
• Touch Tone interruptible announcement
• Default speed dial position for non Touch Tone
phones
Sales...(715) 386 - 8861
Telecommunication Peripheral Products
Give Your Company a Large
Corporate Image
http://www.VikingElectronics.com
E-mail...Sales@VikingElectronics.com
The ACA-1 Automated Attendant provides
a professional solution for increasing call
handling capacity without adding costly
staff. The ACA-1 answers promptly and
courteously on the first ring and allows
callers to self-direct themselves, with a
Touch Tone phone, to their desired
extension or department. Callers without
Touch Tone phones default to a live
attendant.
Applications
• Replace costly, excess staff
• Operator back-up during high-traffic hours
• Use as the first level of a multi-level announcer
with additional ACA-1's or ACA-2B's
Specifications
Power: 120V AC/13.8 V AC UL listed adapter provided
Shipping Weight: 1.0 Kg (2 lbs 3 oz.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200 ms - 300 ms or 450 ms - 550 ms
Speed Dial Timing: 140 ms on/off ( ± 20 millisecond)
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Battery Back-up: (1) Lithium 3V battery included
Connections: (1) RJ-11 jack, (1) 3.5mm (1/8") tape jack, (1)
modular handset jack
Made in the U.S.A.
ACA-1
Single Port Automated
Call Attendant
August 25, 1997
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Related Manuals for Viking ACA-1
Summary of Contents for Viking ACA-1
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Page 1: Specifications
Touch Tone phones default to a live attendant. The ACA-1 is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 8 departments or extensions. - Page 2 • To protect the micro-processor and provide maximum efficiency, the installation of a surge protector is recommended. • The ACA-1 uses non volatile message storage. In the event of a power loss, the messages will be retained indefinitely. For applications requiring full operation during power failures, use a commercially available un- interruptible power source (UPS).
- Page 3 “answer” announcement or within 6 seconds after. This is also the extension used when a 9 or 0 is entered. Note: An internal shunt may be removed to force the ACA-1 to hang-up if no selection is made. (Contact Viking Product Support...(715)386-8666)
- Page 4 Operation The ACA-1 will process up to 4 calls a minute. When an inbound call is detected, the ACA-1 will answer the call with a user recorded announcement, such as: “Hello, you have reached ABC companies automated attendant. Using your Touch Tone phone, please dial 1 for sales, 2 for product support, 3 for customer service, or 0 for information.