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■ au■after-sales■service■information
■
After-sales Service
Service■Contents
■ When■asking■for■repair
■
For repair, contact a Secure cell phone support center.
Replacement cell
Spontaneous
During■the■warranty■
Repairs will be done based on the terms of services of the
phone delivery
failure
period
free-of-charge repair warranty described on the warranty
service
card.
Partial damage, water
Outside■the■
We shall repair the product for a charge as requested by
stained, irreparable
warranty■period
the customer if repair renders it usable.
damage, theft, or loss
Holding over and
Spontaneous
memo
repair
failure
• Before handing in the product for repair, make a backup of the contents of
memory since they may disappear during repair. Note that the Company shall
Partial damage
not be liable for any damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards are sometimes used
Water stained,
for repair.
irreparable damage
• Collected au cell phones by Replacement cell phone delivery service which
Theft, loss
you used before are recycled to cell phones for replacement after repairs. Also
replaced parts by au after-sales service are collected and recycled by KDDI.
They are not returned to customers.
*Charge amounts are all tax excluded.
■ Performance■parts■for■repair
■
memo
The Company retains performance parts for repair of main unit and its peripherals
for 4 years after discontinuation of production. "Performance parts for repair"
Replacement■cell■phone■delivery■service
refers to parts required for maintaining the functions of the product.
• When you have trouble with your au cell phone, a replacement cell phone
■ Warranty■card
■
(same model, same color, including new battery) is delivered to the specified
At the store of purchase, thoroughly check and read the name of the retailer, date
place by calling to. Return your damaged cell phone within 14 days after the
of purchase and other necessary details filled in on the warranty card, and be sure
replacement cell phone is delivered.
to keep it in a safe place.
• Available up to twice in a year from the day you use this service as a start
■ Keitai■Guarantee■Service■Plus■LTE
■
day. If you do not use this service in the past year for the subscription to this
An after-sales service membership program on a monthly basis called "Keitai
service, it will be 1st time and if you use, it will be the 2nd.
Guarantee Service Plus LTE" (monthly fee: 380 yen, tax excluded) is available
* For details, refer to au homepage.
for using your au cell phone for a long time without worries. This service expands
Holding■over■and■repair
coverage for many troubles including malfunction, theft and loss. For details of this
service, refer to au homepage or contact a Secure cell phone support center.
• Damages and malfunctions intentionally caused by the customer as well as
those due to modification (e.g. disassembly, change of parts, painting, etc.) by
memo
the customer are not covered by this service.
• You can apply for membership only at the time of purchasing your au cell phone.
• You cannot receive a refund for the replacement of the outer casing due to
stains, scratches, paint removal, etc. on the outer casing.
• Once you cancel the membership, you cannot re-apply for it until you purchase
an au cell phone next time.
Main Specifications
• Note that when changing the model or purchasing an extra cell phone, this
service only covers the most recently purchased au cell phone.
• When an au cell phone is handed over to you or someone else, the Keitai
Display
Guarantee Service Plus LTE membership is also handed over to the successor
of the cell phone.
• When you get a new au cell phone by changing the model or purchasing an
Weight
extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service
Size■(W■x■H■x■D)
Plus LTE" membership for the old au cell phone is automatically canceled.
CPU
• Service contents are subject to change without notice.
Memory■(Internal)
■ au■Nano■IC■Card■(LTE)
■
Continuous■
In■Japan
The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card
calling■time
Overseas■
will be replaced at your expense. When a malfunction is suspected, or in case of
(GSM)
theft or loss, contact an au shop or PiPit.
Continuous■
In■Japan
■ After-sales■Service
■
standby■time
*1
If you are unsure about anything regarding after-sales service, contact the
Overseas■
following service contact.
(GSM)
Customer■Service■Center■(for■service■canceling■procedure■in■case■of■loss■or■
Continuous■tethering■time
theft)
From a land-line phone,
0077-7-113 (toll-free)
From an au mobile phone, 113 without area code (toll free)
Number■of■concurrent■
Business hours 24-hour (7 days a week)
connections■with■tethering
Keitai■Guarantee■Service■Plus■(for■loss,■theft,■damage)
Charging■time AC■adapter
From a land-line phone/From an au cell phone,
0120-925-919 (toll free)
DC■adapter
Business hours 9:00 ～ 9:00 PM (7 days a week)
Repair■service■from■online■(24■hours■a■day■over■the■Internet)
https://cs.kddi.com/support/n_login.html
Continuous■
Full■Seg
watching■
1Seg
time
*2
*1 Continuous standby times are measurements in a static state.
*2 Continuous viewing time may change depending on the usage condition.
• The Application for the Internet acceptance, if "damage", "wet", "theft" and "loss"
memo
are eligible. In the case of spontaneous failure (not the cause damage, such as
• The continuous talk time and continuous standby time may drop to less than
water wet, but does not power on, the screen does not function or other), it will
half depending on the battery charging status, usage environment such as
be accepted by phone for interview is required.
temperature, reception condition at the location where the product is used, and
• To apply for the Internet, you need the e-mail address.
the function settings.
Keitai■Guarantee■Service■Plus■LTE
Member
Nonmember
Free
N/A
1st year
2nd year
Customer charge
or later
1st: 5,000 yen
2nd: 8,000 yen
1st year
Free
Free
2nd year
Free of charge
Actual cost
or later
(3-year warranty)
Customer charge
Upper limit: 5,000
yen
Customer charge
10,000 yen
N/A
N/A
(model
change)
Approx. 5.5 inches, Approx. 16.77 million colors, AH
IPS liquid crystal
2560 x 1440 dots (WQHD)
Approx. 154g (including built-in battery)
Approx. 76mm×145mm×10.5mm
MSM8974 AC 2.45GHz Quad core
ROM : 32 GB
RAM : 2 GB
Approx. 1,300 minutes
Approx. 910 minutes
Approx. 610 hours (4G (LTE/WiMAX 2+))
Approx. 660 hours (3G)
Approx. 660 hours
Approx. 530 minutes (4G (LTE/WiMAX 2+) on
WAN)
Approx. 560 minutes (3G on WAN)
14 devices (Wi-Fi
®
tethering; 8, Bluetooth
®
tethering; 5 and USB tethering; 1)
Approx. 110 minutes (When using Common AC
adapter 05 (sold separately))
Approx. 340 minutes (When using Common DC
adapter 03 (sold separately))
Approx. 4 hours 30 minutes
Approx. 5 hours
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