Troubleshooting Tips - RCA TC1500A User Manual

Troubleshooting Tips

Problem
After connecting the player to computer,
"USB connected" does not appear on the
display.
Cannot access the player via Windows 2000
computer.
Cannot playback tracks on the player.
What does the PlaysForSure logo mean?
(available on certain models)
Checkpoints / Action
• Make sure the device is powered on. Some
players do not automatically come on when
plugged into the computer.
• Make sure that the USB connections to the
computer and device are securely in.
• Install the Service Pack 3 for Windows
2000. Visit
www.windowsupdate.microsoft.com
to check for the latest updates.
• Make sure audio tracks are encoded in the
mp3 or Windows Media formats at
supported bitrates. Please check the player's
user manual for bitrates supported.
• WMA files may be DRM protected and you
don't have the proper rights (license) to play
the files.
Check the website and/or application help
system of the music download service
provider from where the content was
purchased from for license acquisition
details.
For more information on how license
acquisition works, go to
www.microsoft.com/windowsmedia/drm
PlaysForSure is a new logo program from
Microsoft®. Consumers can match the
PlaysForSure logo on a large selection of
devices and online music stores. If you see
the logo, you'll know your digital media will
play for sure.
For more information on the Microsoft
PlaysForSure program, visit
www.PlaysForSure.com.
For more information on RCA PlaysForSure
devices, visit www.rca.com.
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