Limited Warranty - RCA RD2211 User Manual

Limited Warranty (For US)
What your warranty covers:
• Any defect in materials or workman-
ship.
For how long after your pur-
chase:
• 90 days - Unit exchange, which
includes parts and labor.
• 91 days to 1 year - Unit exchange,
which includes parts only; you pay the
labor.
• The warranty for rental units begins
with the first rental or 45 days from
date of shipment to the rental firm,
whichever comes first.
What we will do:
• During the initial 90 days:
Exchange the defective portion of your
Player with a new or, at our option,
refurbished unit.
• After the 90 days and within one
year:
Exchange the defective portion of your
Player with a new or, at our option,
refurbished unit.
We will charge you a flat exchange cost
to replace a defective player. This
charge covers the labor cost for its
repair.
How you get service:
• Contact us on the Internet at
www.lyrazone.com and have your unit's
date of purchase and model/serial num-
ber ready. The model/serial number
information is on the back of your
Player.
• Self diagnostic screens will allow you
to troubleshoot your problem over the
Internet.
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• If after going through the trou-
bleshooting screens, we determine that
you should receive a replacement Player
you will be provided with a Return
Authorization (RA). No returns will be
accepted without the RA number.
• For your convenience you may also
call 317-415-4391.
Option I:
1. Provide your Discover, MasterCard or
Visa account number and expiration by
entering on the appropriate screen. This
is for security purposes only and your
account will not be charged at this time
2. We will send you a replacement unit.
3. If you return the unit to us within 14
days from the date you were provided a
RA number, only items not covered by
warranty will be charged to your
account. If your unit is not received
within 14 days, the suggested retail
value of the Player will be charged to
your credit card. This amount will be
credited, less a $10 handling fee, if the
unit is subsequently received.
4. Ship your defective unit back to us
using the replacement unit's carton.
Shipping instructions will be included on
the carton along with your RA number
which will allow you to easily ship the
unit back to us. Make sure you insure
your shipment in case of damage or
loss. Include with the shipment:
• Evidence of purchase date such as a
bill of sale.
• A brief note describing your Player
problem.
• Your name, address, and phone num-
ber.
Only ship the defective portion of your
Player. In all cases retain the
CompactFlash card. Thomson will not be
responsible for any software you have
returned with your product.