Google Play Store
Question
Why can't I connect to
the Play Store?
System information and performance
Question
How do I check the
OS version of my
device?
Power
Question
I can't turn on the
device.
RAM / ROM
Question
How do I check
memory status?
Suggestions
1. First check that you have a Wi-Fi or data
connection (some Wi-Fi "hotspots" require
you to log in before accessing the internet)
and then try again.
2. If you still cannot connect, try adjusting your
date/time settings. Open Settings > Date &
time and turn Automatic date & time off.
3. Manually adjust the time and then try to
reconnect to the Play Store.
Suggestions
Tap Settings > About camera to check the
OS version (Build number) and other
hardware and software information.
Suggestions
The battery power may be depleted. Recharge
the device.
See Charging the battery on
page 6
for more information.
Suggestions
To check storage status, go to Settings >
Storage.
Appendix - 45