3Com 610 User Manual page 51

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3Com Corporation
H
ARDWARE
S
OFTWARE
Y 2000 W
EAR ARRANTY
OBTAINING WARRANTY
SERVICE
W
IMITED ARRANTY
S S
UPER TACK
3Com warrants this hardware product to be free from defects in workmanship and materials, under normal
use and service, for the following length of time from the date of purchase from 3Com or its authorized
reseller:
Lifetime,
except that the Fan and Power Supply hardware (if any) are warranted for five (5) years
3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to repair the
defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or
if neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to
Customer the purchase price paid for the defective product. All products that are replaced will become the
property of 3Com. Replacement products may be new or reconditioned. 3Com warrants any replaced or
repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period,
whichever is longer.
Advance Replacement is provided for five (5) years, after which time it may be available for a specified fee.
3Com will ship the replacement product not later than five (5) business days after receiving the request for
advance replacement, BUT MAY BE DELAYED DUE TO EXPORT OR IMPORT PROCEDURES. When an advance
replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days
after shipment of the replacement, 3Com will charge Customer for the replacement, at list price.
3Com warrants that each software program licensed from it will perform in substantial conformance to its
program specifications, for a period of ninety (90) days from the date of purchase from 3Com or its
authorized reseller. 3Com warrants the media containing software against failure during the warranty
period. No updates are provided. 3Com's sole obligation under this express warranty shall be, at 3Com's
option and expense, to refund the purchase price paid by Customer for any defective software product, or to
replace any defective media with software which substantially conforms to applicable 3Com published
specifications. Customer assumes responsibility for the selection of the appropriate applications program and
associated reference materials. 3Com makes no warranty or representation that its software products will
meet Customer's requirements or work in combination with any hardware or applications software products
provided by third parties, that the operation of the software products will be uninterrupted or error free, or
that all defects in the software products will be corrected. For any third party products listed in the 3Com
software product documentation or specifications as being compatible, 3Com will make reasonable efforts to
provide compatibility, except where the non-compatibility is caused by a "bug" or defect in the third party's
product or from use of the software product not in accordance with 3Com's published specifications or user
manual.
In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each
product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue
performing properly with regard to such date data on and after January 1, 2000, provided that all other
products used by Customer in connection or combination with the 3Com product, including hardware,
software, and firmware, accurately exchange date data with the 3Com product, with the exception of those
products identified at 3Com's Web site, http://www.3com.com, as not meeting this standard. If it appears
that any product that is stated to meet this standard does not perform properly with regard to such date data
on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90)
days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and
expense, provide a software update which would effect the proper performance of such product, repair such
product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is
feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days
after purchase or until April 1, 2000, whichever is later.
Customer must contact the 3Com Corporate Service Center or an Authorized 3Com Service Center within
the applicable warranty period to obtain warranty service authorization. Dated proof of purchase form
3Com or its authorized reseller may be required. Products returned to 3Com's Corporate Service Center
must be pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the outside
of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that
they be insured, or sent by a method that provides for tracking of the package. The repaired or replaced item
will be shipped to Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives the
defective product.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30)
days after the date of purchase, and this is verified by 3Com, it will be considered dead- or
defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement
product will normally be shipped not later than three (3) business days after 3Com's verification of the DOA
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