Warranty; Troubleshooting - ADJ Entourage User Instructions

Entourage
The Entourage fog machine carries a one year (365 days) limited war-
ranty. Please fill out the enclosed warranty card to validate your pur-
chase. All returned service items whether under warranty or not, must
be freight pre-paid and accompany a return authorization (R.A.) num-
ber. The R.A. number must be clearly written on the outside of the
return package. A brief description of the problem as well as the R.A.
number must also be written down on a piece of paper and included
in the shipping container. If the unit is under warranty, you must pro-
vide a copy of your proof of purchase invoice. You may obtain a R.A.
number by contacting customer support at (800) 322-6337.
Entourage
When this message is flashing it means either
Heater
the heater is to hot or a thermo sensor is cut.
Overheat
No
When this message is flashing it means the
unit is uable to heat.
Heating
When this message is flashing it mean either
No
the unit is out of fluid or the pump is not
Fluid
pumping.
If you experience low fog output, pump noise, or no fog output at
all, disconnect and discontinue use immediately. Do not attempt to
continue pushing the remote control's activation button as this may
damage the fog machine. Check the fluid level, the breaker, and be
sure the wall outlet is sending power. If all of the above appears to be
okay, and the unit fails to operate correctly, the unit will require ser-
vice. Please contact ADJ Products, LLC.
ADJ Products, LLC - www.adj.com - Entourage Instruction Manual Page 16
Warranty Registration
trouble Shooting
Entourage
MANUFACTURER'S LIMITED WARRANTY
A. ADJ Products, LLC hereby warrants, to the original purchaser, ADJ Products, LLC products
to be free of manufacturing defects in material and workmanship for a prescribed period from
the date of purchase (see specific warranty period on reverse). This warranty shall be valid only if the
product is purchased within the United States of America, including possessions and
territories. It is the owner's responsibility to establish the date and place of purchase by acceptable
evidence, at the time service is sought.
B. F o r w a r r a n t y s e r v i c e y o u m u s t o b t a i n a R e t u r n A u t h o r i z a t i o n n u m b e r ( R A # )
before sending back the product–please contact ADJ Products, LLC Service Department
a t 8 0 0 - 3 2 2 - 6 3 3 7 . S e n d t h e p r o d u c t o n l y t o t h e A D J P r o d u c t s , L L C f a c t o r y. A l l
shipping charges must be pre-paid. If the requested repairs or service (including
parts replacement) are within the terms of this warranty, ADJ Products, LLC will pay return
shipping charges only to a designated point within the United States. If the entire instrument is
sent, it must be shipped in it's original package. No accessories should be shipped with the product. If
any accessories are shipped with the product, ADJ Products, LLC shall have no liability whatsoever for
loss of or damage to any such accessories, nor for the safe return thereof.
C. This warranty is void if the serial number has been altered or removed; if the product is modified in any
manner which ADJ Products, LLC concludes, after inspection, affects the reliability of the product; if the
product has been repaired or serviced by anyone other than the ADJ Products, LLC factory unless prior
written authorization was issued to purchaser by ADJ Products, LLC; if the product is damaged because
not properly maintained as set forth in the instruction manual.
D. This is not a service contract, and this warranty does not include maintnance, cleaning or periodic check
up. During the period specified above, ADJ Products, LLC will replace defective parts at its expense
with new or refurbished parts, and will absorb all expenses for warranty service and repair labor by
reason of defects in material or workmanship. The sole responsibility of ADJ Products, LLC under this
warranty shall be limited to the repair of the product, or replacement thereof, including parts, at the sole
discretion of ADJ Products, LLC. All products covered by this warranty were manufactured after August
15, 2012, and bear indentifying marks to that effect.
E. ADJ Products, LLC reserves the right to make changes in design and/or improvements upon its products
without any obligation to include these changes in any products theretofore manufactured.
No warranty, whether expressed or implied, is given or made with respect to any accessory supplied with
products described above. Except to the extent prohibited by applicable law, all implied warranties made
by ADJ Products, LLC in connection with this product, including warranties of merchantability or fitness,
are limited in duration to the warranty period set forth above. And no warranties, whether expressed or
implied, including warranties of merchantability or fitness, shall apply to this product after said period
has expired. The consumer's and/or Dealer's sole remedy shall be such repair or replacement as is
expressly provided above; and under no circumstances shall ADJ Products, LLC be liable for any loss or
damage, direct or consequential, arising out of the use of, or inability to use, this product.
This warranty is the only written warranty applicable to ADJ Products, LLC Products and
supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore
published.
MANUFACTURER'S LIMITED WARRANTY PERIODS:
• Lighting Products = 1-year (365 days) Limited Warranty (Such as: Special Effect Lighting, Intelligent
Lighting, UV lighting, Strobes, Fog Machines, Bubble Machines, Mirror Balls, Par Cans, Trussing,
Lighting Stands etc. excluding LED and lamps)
• Laser Products = 1 Year (365 Days) Limited Warranty (excluding laser diodes which have a 6 month
limited warranty)
• L.E.D. Products = 2-year (730 days) Limited Warranty (excluding motors, PCB boards, and power
supplies, which have a 1-year (365 day Limited Warranty) batteries which have a 180 day limited war-
ranty). Only the L.E.D.s carry a 2-year warranty (excluding StarTec Series which a carries a 1 Year
Limited Warranty) Note: 2 Year Warranty only applies to purchases within the United States.
• ADJ DMX Controllers = 2 Year (730 Days) Limited Warranty (excluding faders and tact switches)
ADJ Products, LLC - www.adj.com - Entourage Instruction Manual Page 17

Warranty