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Regulatory Compliance; Related Publications And Links - Lenovo ThinkServer SA120 Product Manual

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Warranty and service options
The SA120 has a three-year warranty standard. The terms are onsite next business day support, 9 hours per day
(8 AM - 5 PM), Monday - Friday.
The following warranty upgrades are available, but vary from country to country. For more information, contact
your local business partner:
Upgraded warranty period: 4 years or 5 years
Upgraded warranty response time: 4 or 8 hour onsite response
Upgraded warranty coverage: 24 hours per day, 7 days per week
4 Hour Onsite Response Time 9x5 : 4 hour onsite response time available in a 9x5 service window for hardware
and software with fast, expert telephony support and Technician Installed CRUs. The response time is counted
during the service window Monday - Friday, 8 AM - 5 PM.
4 Hour Onsite Response Time 24x7 : 4 hour onsite response time available in a 24x7 service window for
hardware and software with fast, expert telephony support and Technician Installed CRUs
The following other service options are available:
Priority Support
Asset Recovery
Keep Your Drive (Multi-Drive)
Asset Tagging
Priority Support is an enhanced warranty plan that provides direct access to advanced technical support, which
includes the following features:
Priority call routing to advanced technicians for faster response, usually under 1 minute.
Dedicated support phone numbers
24x7 telephone tech-to-tech support
Web-based ticket registration and ticket tracking
Escalation Management
Support in Local Language
With the Keep Your Drive service, if a drive fails, you can ensure the data is protected because you keep the
failed drive after the repair. Our offering covers all of the drives in the SA120 for complete data protection. You
can then dispose of the failed drive by using your own security procedures.

Regulatory compliance

The SA120 meets the following agency regulations:
FCC - Verified to comply with Part 15 of the FCC Rules, Class A
Canada ICES-003, issue 5, Class A
UL/IEC 60950-1
CSA C22.2 No. 60950-1
Australia/New Zealand AS/NZS CISPR 22, Class A; AS/NZS 60950.1
IEC 60950-1 (CB Certificate and CB Test Report)
CE Mark (EN55022 Class A, EN60950-1, EN55024, EN61000-3-2, EN61000-3-3)
CISPR 22, Class A
TUV-GS (EN60950-1/IEC60950-1,EK1-ITB2000)

Related publications and links

Lenovo ThinkServer SA120 Storage Array



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