Levo MY2017 Technical Manual
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Levo MY2017 Technical Manual

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Levo Retailer Technical Guide
MY2017

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Summary of Contents for Levo MY2017

  • Page 1 Levo Retailer Technical Guide MY2017...

  • Page 2: Table Of Contents

    • Rider/Retail Care Rep - The Rider/Retail Care teams have hands-on experience in riding, customizing, and servicing Levos. They often can provide assistance or advice that comes from personal experience. • SBCU and SBCU.com - Check with SBCU for Turbo and Levo content currently offered. Visit SBCU.com often for product specific videos, tutorials, and quizzes.

  • Page 3: Requirements & Recommendations

    This section outlines the various tools and service parts inventory retailers will need to invest in to be able to provide professional level support to Levo riders. Levo support at retail means retailers will be able to perform the following activities with confidence and expertise: •...

  • Page 4: Required Tools

    Mission Control App or manually with the diagnosis techniques outlined in the Troubleshooting Guide section of this guide. To update the motor firmware, the Levo Diagnosis Tool Adapter must be used in conjunction with Turbo PC Connect and Diagnostic Tool.
  • Page 5 Smartphone or tablet : Android or iOS System requirements: Android 4.3 (Jellybean) or later, iOS 8.1 or later. All Levo system diagnosis and user customization is performed through the Mission Control App. Unlike the Turbo, system diagnosis and user customization is not possible through the Turbo PC Connect and Diagnostic Tool.

  • Page 6: Recommended Tools

    The bikes can be easily maneuvered in the stand which reduces the potential for damage to the bike while showcasing to Levo riders a level of professionalism that inspires confidence in the retailer.

  • Page 7: Recommended Service Parts Inventory

    A small inventory of parts will save considerable time and money on ordering and shipping replacement parts individually for diagnosis purposes. In addition, some components are wear items that a Levo retailer will want to have in stock to perform service for their customers.
  • Page 8 R e q u i r e m e n t s & R e c o m m e n d a t i o n s Chainring steel, 104 BCD : S161400009 This is a 104 mm BCD chainring made specifically for Levo by Praxis Works. There are two features that make the chainring ideal for Levo: •...
  • Page 9 R e q u i r e m e n t s & R e c o m m e n d a t i o n s Battery : 98916-5616 The MY16 Aftermarket Levo battery is only offered in a 504 Wh capacity.

  • Page 10: Optional Service Parts Inventory

    Bolt kit for Levo FSR : S160500007 Crank, custom alloy arm for MTB, 165 mm : S161600013 Crank, custom alloy arm for MTB, 170 mm : S161600015 Crank, custom alloy arm for Levo Fat, 170 mm : S161600016 Levo Retailer Technical Guide...
  • Page 11 R e q u i r e m e n t s & R e c o m m e n d a t i o n s Spider, Levo Fat, 104 BCD : S161600017 Spider, 104 BCD : S161600018...
  • Page 12 R e q u i r e m e n t s & R e c o m m e n d a t i o n s Chain stay protector mastic tape Levo Fat : S166900002 Chain stay protector mastic tape Levo Hardtail : S166900004...

  • Page 13: Build, Setup, & Maintenance

    B u i l d , S e t u p , & M a i n t e n a n c e This section outlines the specific Levo components that have unique build, setup, and maintenance requirements. When a new Levo bike is built or prepared for a test ride, demo, or sale, please pay attention to the following items to ensure rider safety and optimal performance of the bike.

  • Page 14: Setup Checklist For Test Rides, Demos, And Sales

    Adjust the suspension Suspension setup on a Levo bike is nearly the same as a traditional bike. The primary difference is that it is necessary to account for the additional weight of the drive system - which is located on the frame and is considered a sprung mass above the suspension.

  • Page 15: First Ride Tips

    F i r s t R i d e T i p s Whether a first time Levo rider is on a test ride, demo, or post-purchase ride, the following tips will help a new Levo rider quickly learn the capabilities of the system and get more out of the first ride experience. Remember, Levo motor support is available in three different drive settings: Turbo Mode, which provides 100% support while pedaling;...

  • Page 16: Maintenance Details - Bicycle

    • Encourage Levo riders to frequently replace the chain. A worn chain will increase wear on the drivetrain, particularly the cassette. • The following wear items will wear more quickly on a Levo bike because the rider will travel a further distance in a shorter amount of time: drivetrain components, including the chain, cassette, and chainring;...

  • Page 17: Glossary

    The 460 W battery is the OE specification for all Levo models except the Expert and S-Works. The 504 W battery is the OE specification for the Expert and S-Works Levo models. It is also available in AM applications and for warranty.
  • Page 18 The means of communications between the rider and bike. While technically this would include the sensor in the motor we usually use this term for the motor assist and power controls, as well as any display. Levo Retailer Technical Guide...

  • Page 19: Troubleshooting & Diagnosis Guide - Fundamentals

    Determine the Issue All Levo drive system faults or errors are either performance or function related issues. To resolve either type requires a different approach. PERFORMANCE Performance issues are defined as when the system works but not to the rider's expectations. The information gathered in the Get a Description process will help expedite the diagnosis of performance issues especially if a Rider Care consultation is required.
  • Page 20 Remember that the entire drive system is made up of only six components and that they are all easily replaceable. It is in everyone' best interest to keep a rider on their Levo, or get them back on it as quickly as possible.

  • Page 21: Troubleshooting & Diagnosis Guide - Performance Issues

    Motors generally get louder as be covered under warranty on a case-by- life of motor they age case basis by contacting Retail Care. Motor sounds change in Motors generally get louder as response to heat they generate heat internally Levo Retailer Technical Guide...

  • Page 22: Symptom Category - Control

    The battery automatically turns Educate riders about this feature, it is delay and the battery turned off off after ten minutes without rider common to all Turbo and Levo bikes. or speed input Inability to Motor feels like it is in Turbo...

  • Page 23: Symptom Category - Communications

    Turbo/Levo bikes. This action only removes the pairing, it does not delete any saved ride data. If other Turbo/Levo bikes are near by, move away from them (i.e. move to another room or go in/outside) to pair the device.

  • Page 24: Symptom Category - Expectations

    State of Health. It is normal for the SoH to decrease a few percent within the first few years. However, a reduction below 75% within 2 years or 300 charge cycles qualifies for a warranty replacement. Levo Retailer Technical Guide...

  • Page 25: Troubleshooting & Diagnosis Guide - Function Issues

    • Motor Power connection to the battery or an internal motor fault. Motor power should = 0 when the bike is not moving or the speed exceeds 20 mph (US & Canada) or 25 km/h (elsewhere). Levo Retailer Technical Guide...

  • Page 26: Diagnose Motor Harness & Plug Connections Using Substitute Components

    The HMI blind plug has jumpers and a capacitor and is of the blind plugs? necessary on the Levo. It is keyed internally to fit in only one direction but can be forced into place the wrong way. This can cause the capacitor to burn out and can also cause internal damage to the motor.

  • Page 27: Warranty

    For complete warranty provisions, please refer to www.specialized.com. The warranty for Levo is essentially the same as our full-suspension mountain bikes with the addition of the Turbo drive system terms. Since this type of bike is new to many retailers, this section will provide some clarification and perspective on Turbo Family warranty terms.
  • Page 28 Some riders will experience what they consider to be “accelerated wear” and will attribute this to the additional weight and power of the Turbo Family bike. The reality is that wear is function of distance rather than time, and on a Turbo or Levo riders will typically cover 25- 50% more ground per ride.
  • Page 29 In addition, exposure of the product to humid, warm, ocean conditions and/or exposure to salinity (whether from salt water, sweat, salinity in the air) is likely to cause corrosion of the product and will shorten the product life cycle. You are advised to clean your product regularly to avoid such corrosion. Levo Retailer Technical Guide...
  • Page 30 Morgan Hill, California 95037 or by calling Specialized Customer Service at 877.808.8154. SPECIALIZED BICYCLE COMPONENTS This document is subject to change without notice. 15130 Concord Circle, Morgan Hill, CA 95037 (408) 779-6229 Visit www.specialized.com for the latest information. 0000009968_WA R4, 10/14 Feedback: techdocs@specialized.com Levo Retailer Technical Guide...
  • Page 31 Levo Retailer Technical Guide...
  • Page 32 SPECIALIZED BICYCLE COMPONENTS 15130 Concord Circle, Morgan HIll, CA 95037 408-779-6229 0000082782_RG_R1, 02/17...

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