Messages - Yamaha Rio3224-D2 Owner's Manual

Troubleshooting

Messages

The front panel display of the Rio3224-D2/Rio1608-D2 shows various messages such as errors, alerts, warnings, information,
and confirmations.
Error Messages
Message
SYSTEM DOWN - PLEASE CONTACT
YAMAHA SERVICE
DANTE MODULE ERROR
ILLEGAL MAC ADDRESS - PLEASE
CONTACT YAMAYA SERVICE
FAN HAS MALFUNCTIONED - PLEASE
CONTACT YAMAHA SERVICE
MEMORY ERROR
Alert Messages
Message
FIRMWARE VERSION MISMATCH -
BETWEEN YAMAHA AND DANTE.
PLEASE UPDATE FIRMWARE.
FIRMWARE VERSION MISMATCH -
BETWEEN DEVICE AND CONSOLE.
PLEASE UPDATE FIRMWARE.
POWER SUPPLY "A" ("B") FAILED -
IF A RECURRING ERROR, PLEASE
CONTACT YAMAHA SERVICE
GIGABIT NETWORK LINK FAILED -
SWITCHED TO 100Mbps (or 10Mbps)
DANTE PRIMARY NETWORK LOST -
SWITCHED TO SECONDARY PORT
Warning Messages
Message
DANTE AUDIO RESOURCE
OVERFLOW
WRONG WORD CLOCK
DANTE PORTS HAVE NO NETWORK
CONNECTION
DANTE CONNECTION ERROR
ERROR OCCURRED AT DANTE
SECONDARY PORT
DANTE DEVICE LOCK ENABLED
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Description
A system error was detected at the previous
execution.
A problem was detected in the Dante module.
There is no valid Mac Address.
The fan is not working correctly.
Failed to read from non-volatile memory.
Description
The combination of this unit's firmware and
the Dante firmware is incorrect.
The combination of the Rio2's firmware and
the console's firmware is incorrect.
The supply of power to either power supply A
or B has been interrupted.
Dante is not operating at 1 Gbps.
When connected via a redundant network, a
problem occurred with the primary
connection, and communication has switched
to the secondary connection.
Description
The number of Dante flows has exceeded the
limit.
A problem was detected in the word clock.
Nothing is connected to the Dante port.
A problem was detected in the Dante
connection.
The Dante secondary port is not functioning.
You may have attempted to change a DANTE
setting such as this unit's UNIT ID or
SECONDARY PORT while Dante Device Lock
was enabled.
Owner's Manual
Possible Solution
Contact a Yamaha service center.
Restart this unit.
Contact a Yamaha service center.
Contact a Yamaha service center.
Information that was saved during the
previous operation was lost, so this
information must be reset.
Possible Solution
Match them to compatible versions.
Match them to compatible versions.
Check that the power supply cable is
connected. If checking does not resolve the
problem, contact a Yamaha service center.
Check the link status. Try plugging into a
different network switch or a different port.
Alternatively, try using a different network
cable.
Check the connections of the Dante primary
network.
Possible Solution
Re-configure the Dante audio routing, for
example by eliminating unneeded routings, or
by using multicast rather than unicast to
improve the efficiency.
Check the Word Clock setting.
Check the Dante connection.
Check the Dante connection.
Check the Dante connection.
Use Dante Controller to defeat Dante Device
Lock.