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Quest Engineering DR4300e Owner's Manual

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  • Page 1 DR4300e System Owner's Manual...

  • Page 2: Table Of Contents

    Table of Contents DR4300e system overview........................8 Front panel features and indicators....................8 Back panel features........................10 Diagnostic indicators on the front panel..................12 Hard drive indicator codes.....................13 NIC indicator codes....................... 15 Power supply unit indicator codes..................15 iDRAC Direct LED indicator codes..................17 Quick Sync indicator codes....................18 Locating Service Tag of your system..................
  • Page 3 Options to set up iDRAC IP address..................31 Log in to iDRAC......................32 Options to install the operating system..................32 Methods to download firmware and drivers................32 Downloading the drivers and firmware................33 Manage your system........................33 Pre-operating system management applications.................. 35 Options to manage the pre-operating system applications............
  • Page 4 Safety instructions..........................67 Before working inside your system....................67 After working inside your system....................68 Recommended tools........................68 Front bezel (optional)........................68 Removing the optional front bezel..................68 Installing the optional front bezel...................70 System cover..........................70 Removing the system cover....................70 Installing the system cover....................71 Cooling shroud..........................72 Removing the cooling shroud....................
  • Page 5 Cable retention bracket......................... 95 Removing the cable retention bracket...................95 Installing the cable retention bracket..................96 Integrated storage controller card....................97 Removing the integrated storage controller card..............98 Installing the integrated storage controller card..............99 Expansion cards and expansion card riser................. 100 Expansion card installation guidelines.................101 Removing an expansion card from expansion card riser 2 or 3..........101 Installing an expansion card into the expansion card riser 2 or 3........
  • Page 6 Restoring the Service Tag by using the Easy Restore feature........136 Trusted Platform Module......................136 Installing the Trusted Platform Module................136 Initializing the TPM for BitLocker users................137 Initializing the TPM for TXT users..................138 Hard drives...........................138 Removing a 2.5 inch hard drive blank (rear)...............138 Installing a 2.5 inch hard drive blank (rear).................139 Removing a 3.5-inch hard drive blank.................139 Installing a 3.5-inch hard drive blank...................140...
  • Page 7 Troubleshooting your system......................165 Troubleshooting system startup failure..................165 Troubleshooting external connections..................165 Troubleshooting the video subsystem..................165 Troubleshooting a USB device....................166 Troubleshooting iDRAC Direct (USB XML configuration)............167 Troubleshooting iDRAC Direct (Laptop connection)..............167 Troubleshooting a serial I/O device.....................168 Troubleshooting a NIC.........................168 Troubleshooting a wet system.....................169 Troubleshooting a damaged system...................

  • Page 8: Dr4300E System Overview

    DR4300e system overview Your DR4300e system is 2U rack server that supports up to two Intel Xeon E5-2620 v3 processors, up to 24 DIMMs, and twelve 3.5-inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating system.
  • Page 9 management port is USB 3.0-compliant. Item 8 is Quick Sync, that indicates a Quick Sync enabled system. The Quick Sync feature is optional and requires a Quick Sync bezel. This feature allows management of the system using mobile devices. This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system.

  • Page 10: Back Panel Features

    Item Indicator, Button, or Icon Description Connector Video connector Enables you to connect a display to the system. Quick Sync (optional) Indicates a Quick Sync enabled system. The Quick Sync feature is optional and needs a Quick Sync bezel. This feature allows management of the system by using mobile devices.
  • Page 11 Table 2. Back panel features Item 1 is the system identification button on the front and back panels, that can be used to locate a particular system within a rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again.

  • Page 12: Diagnostic Indicators On The Front Panel

    Item Indicator, button, or Icon Description connector Four integrated connectors that include: • Two 10/100/1000 Mbps NIC connectors • Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T connectors Power supply unit (PSU1) 750 W Power supply unit (PSU2) 750 W Diagnostic indicators on the front panel NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display.

  • Page 13: Hard Drive Indicator Codes

    Icon Description Condition Corrective action appropriate Online Diagnostics test. Restart the system and run embedded diagnostics (ePSA). If the hard drives are configured in a RAID array, restart the system and enter the host adapter configuration utility program. Electrical The indicator flashes amber Check the System Event Log or system indicator if the system experiences an...
  • Page 14 Figure 3. Hard drive indicators hard drive activity indicator hard drive status indicator hard drive NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on   the right side) does not turn on. Table 4.

  • Page 15: Nic Indicator Codes

    NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network.
  • Page 16 Figure 5. AC PSU status indicator AC PSU status indicator/handle Table 6. AC PSU status indicators This table describes the AC PSU status indicators and what condition is the PSU when the power indicator light is green, flashing green, flashing amber, and when it is not lit. Convention Power indicator Condition...

  • Page 17: Idrac Direct Led Indicator Codes

    Convention Power indicator Condition pattern CAUTION: When correcting a PSU mismatch, replace only   the PSU with the flashing indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must turn off the system.

  • Page 18: Quick Sync Indicator Codes

    Convention iDRAC Direct Condition LED indicator pattern Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. Flashing green Indicates file transfer or any operation tasks. Green and turns Indicates that the file transfer is complete. Not lit Indicates that the USB is ready to be removed or that a task is complete.

  • Page 19: Locating Service Tag Of Your System

    Quick Sync Status Indicator Quick Sync Activation Button Table 9. Quick Sync indicator codes This table describes the Quick Sync indicator codes. Quick Sync Condition indicator pattern Slow blink Quick Sync is waiting to be configured from iDRAC. Solid Quick Sync is ready to transfer. Blinks three times Quick Sync feature is disabled from iDRAC.
  • Page 20 Getting Started With Your System that shipped with specifications your system or see support.quest.com/DR-Series Troubleshoot the system and install or replace DR4300e System Owner’s Manual at system components support.quest.com/DR-Series Manage DR Series system data backup and DR Series System Command Line Reference Guide replication operations at support.quest.com/DR-Series...
  • Page 21 To... Refer to... Check the event and error messages generated by Dell Event and Error Messages Reference Guide at the system firmware and agents that monitor system Dell.com/esmmanuals components DR4300 Owners Manual Documentation matrix...

  • Page 22: Technical Specifications

    Chassis dimensions This section describes the physical dimensions of the system. Figure 8. Chassis dimensions of your Dell DR4300e system Table 11. Dimensions of your system This table gives details of the dimensions of the Dell DR4300esystem. The dimensions are as follows: Xa=482.4 mm, Xb=444.0 mm, Y=87.3 mm, Za (with bezel) =32.0 mm, Za (without bezel) =18.0 mm, Zb=684.0 mm, and Zc=723.0 mm.

  • Page 23: Chassis Weight

    Your DR4300e system supports up to two Intel Xeon E5-2620 v3 processors. PSU specifications Your Dell DR4300e system supports up to two AC redundant power supply units (PSUs). Table 13. PSU specifications For 1100 W AC platinum PSU, the maximum heat dissipation is 4100 BTU/hr, frequency is 50/60 Hz, and voltage range is 100-240 V AC autoranging.

  • Page 24: Expansion Bus Specifications

    Expansion bus specifications The Dell DR4300e system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed on the system board using expansion card risers. This system supports three types of expansion card risers. The following table provides the expansion card riser specifications: Table 14.

  • Page 25: Drive Specifications

    Direct compliant ports compliant port NIC ports The Dell DR4300e system supports four Network Interface Controller (NIC) ports on the back panel, which is available in one of the following three NIC configurations: • Four 1 Gbps •...

  • Page 26: Vga Ports

    VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The Dell DR4300e system supports two 15-pin VGA ports on the front and back panels. Internal Dual SD Module The Dell DR4300e system supports two optional flash memory card slots with an internal dual SD module.
  • Page 27 Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% relative humidity with 29°C (84.2°F) maximum dew point. Table 19. Maximum vibration specifications The maximum vibration specification of an operational system is 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).The maximum vibration specification of a non-operational system is 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).

  • Page 28: Particulate And Gaseous Contamination Specifications

    Operating temperature de-rating Specifications 35°C to 40°C (95°F to 104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m (3,117 ft). 40°C to 45°C (104°F to 113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m (3,117 ft). Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and...

  • Page 29: Standard Operating Temperature

    Table 24. Gaseous contamination specifications The copper coupon corrosion rate is <300 Å/month per Class G1 as defined by ANSI/ISA71.04-1985. The silver coupon corrosion rate is <200 Å/month as defined by AHSRAE TC9.9. Gaseous contamination Specifications Copper coupon corrosion rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985.

  • Page 30: Expanded Operating Temperature Restrictions

    Expanded operating temperature Specifications NOTE: Outside the standard operating temperature   (10°C to 35°C), the system can operate down to – 5°C or up to 45°C for a maximum of 1% of its annual operating hours. For temperatures between 40°C and 45°C, de-rate maximum allowable temperature by 1°C per 125 m above 950 m (1°F per 228 ft).

  • Page 31: Initial System Setup And Configuration

    Initial system setup and configuration Setting up your system Complete the following steps to set up your system: Unpack the system. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. Connect the peripherals to the system.

  • Page 32: Log In To Idrac

    NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP   address. Log in to iDRAC You can log in to iDRAC as: • iDRAC user • Microsoft Active Directory user • Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin.

  • Page 33: Downloading The Drivers And Firmware

    Table 28. Firmware and drivers You can download the firmware and drivers from Dell support site at Dell.com/support/home, You can download the firmware and drivers from by using Dell Remote Access Controller Lifecycle Controller (iDRAC with LC) at Dell.com/idracmanuals. You can download the firmware and drivers by using Dell Repository Manager, Dell OpenManage Essentials, Dell Server Update Utility, Dell OpenManage Deployment Toolkit at Dell.com/openmanagemanuals.
  • Page 34 Description OpenManage The Dell OpenManage Server Administrator provides a comprehensive one-to-one systems management solution for both local and remote servers and their storage controllers and Direct Attached Storage (DAS). For information about OpenManage documents, see Dell.com/openmanagemanuals. OpenManage Essentials Dell OpenManage Essentials is the newest one-to-many management console for managing Dell PowerEdge servers and direct-attached storage as it provides a simple and easy interface for system administrators to maximize the uptime and health of Dell systems.

  • Page 35: Pre-Operating System Management Applications

    Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware. Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: •...

  • Page 36: Viewing System Setup

    Viewing System Setup To view the System Setup screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish  ...

  • Page 37: Viewing System Bios

    See also: System Information See also: Memory Settings See also: Processor Settings See also: SATA Settings See also: Integrated Devices See also: Serial Communication See also: System Profile Settings See also: Miscellaneous Settings See also: iDRAC Settings utility See also: Device Settings Viewing System BIOS To view the System BIOS screen, perform the following steps:...

  • Page 38: Boot Settings

    Description System Information Specifies information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options related to the installed memory. Processor Settings Specifies information and options related to the processor such as speed and cache size. SATA Settings Specifies options to enable or disable the integrated SATA controller and ports.
  • Page 39 Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish  ...

  • Page 40: Choosing The System Boot Mode

    NOTE: This option is enabled only if the boot mode is BIOS.   UEFI Boot Settings Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE. This option is set to IPv4 by default. NOTE: This option is enabled only if the boot mode is UEFI.

  • Page 41: Network Settings

    Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the  ...

  • Page 42: System Security

    Related tasks   See also: Viewing UEFI iSCSI Settings Related references   See also: UEFI iSCSI Settings details See also: UEFI iSCSI Settings Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE:...
  • Page 43 Viewing System Security To view the System Security screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish  ...
  • Page 44 CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys   may affect booting to the operating system. Clears all the contents of the TPM. The TPM Clear option is set to No by default. Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT) option.
  • Page 45 Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish  ...

  • Page 46: Using Your System Password To Secure Your System

    A message prompts you to reenter the setup password. Reenter the setup password, and click OK. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots.  ...

  • Page 47: System Information

    Even after you turn off and restart the system, the error message is displayed until the correct password is typed. The following options are exceptions: • If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password.

  • Page 48: Memory Settings

    Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer.

  • Page 49: Processor Settings

    Memory Settings details The Memory Settings screen details are explained as follows: Option Description System Memory Size Specifies the memory size in the system. System Memory Type Specifies the type of memory installed in the system. System Memory Speed Specifies the system memory speed. System Memory Voltage Specifies the system memory voltage.
  • Page 50 Related tasks   See also: Viewing Processor Settings Related references   See also: Processor Settings details See also: System BIOS Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish...
  • Page 51 NOTE: Enabling this option may negatively impact the overall system performance.   Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization. This option is set to Enabled by default. Address Translation Service (ATS) Defines the Address Translation Cache (ATC) for devices to cache the DMA transactions. This option provides an interface between CPU and DMA Memory Management to a chipset's Address Translation and Protection Table to translate DMA addresses to host addresses.

  • Page 52: Sata Settings

    NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.   Number of Cores per Processor Controls the number of enabled cores in each processor. This option is set to All by default. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions.
  • Page 53 NOTE: If your operating system begins to load before you press F2, wait for the system to finish   booting, and then restart your system and try again. On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click SATA Settings. Related tasks  ...
  • Page 54 Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 55 Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.

  • Page 56: Integrated Devices

    Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port I Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 57 Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish  ...

  • Page 58: Serial Communication

    mutually exclusive with the Integrated Network Card 1 option. Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system. I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature. Embedded Video Controller Enables or disables the Embedded Video Controller option.
  • Page 59 NOTE: If your operating system begins to load before you press F2, wait for the system to finish   booting, and then restart your system and try again. On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click Serial Communication. Related tasks  ...

  • Page 60: System Profile Settings

    See also: Serial Communication System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Related tasks   See also: System Profile Settings details See also: Viewing System Profile Settings Related references  ...
  • Page 61 NOTE: All the parameters on the system profile setting screen are available only when the System   Profile option is set to Custom. CPU Power Management Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is Demand- Based Power Management.

  • Page 62: Miscellaneous Settings

    NOTE: If there are two processors installed in the system, you see an entry for Number of Turbo   Boost Enabled Cores for Processor 2. Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled by default.

  • Page 63: Idrac Settings Utility

    Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled.

  • Page 64: Entering The Idrac Settings Utility

    Related tasks   See also: Entering the iDRAC Settings utility See also: Changing the thermal settings Related references   See also: System BIOS Entering the iDRAC Settings utility Turn on or restart the managed system. Press F2 during Power-on Self-test (POST). On the System Setup Main Menu page, click iDRAC Settings.

  • Page 65: Embedded System Management

    Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the system’s lifecycle. The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell  ...

  • Page 66: One-Shot Bios Boot Menu

    Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found.

  • Page 67: Installing And Removing System Components

    Installing and removing system components Safety instructions NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift   the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose  ...

  • Page 68: After Working Inside Your System

    After working inside your system Follow the safety guidelines listed in the Safety instructions section. Install the system cover. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. If removed, install the optional front bezel. Reconnect the peripherals and connect the system to the electrical outlet.
  • Page 69 NOTE: The bezel key is attached to the back of the bezel.   Unlock the bezel by using the key. Slide the release latch up and pull the left end of the bezel. Unhook the right end, and remove the bezel. Figure 9.

  • Page 70: Installing The Optional Front Bezel

    release latch bezel lock Quick Sync bezel Installing the optional front bezel Follow the safety guidelines listed in the Safety instructions section. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel.  ...

  • Page 71: Installing The System Cover

    If installed, remove the optional bezel. For more information, see the Removing the optional front bezel section. Rotate the latch release lock counter clockwise to the unlocked position. Lift the latch toward the back of the system. The system cover slides back and the tabs on the system cover disengage from the slots on the chassis. NOTE: The position of the latch may vary depending on the configuration of your system.

  • Page 72: Cooling Shroud

    Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system. Align the slots on the system cover with the tabs on the chassis. Push the system cover latch down to move the system cover into the closed position. The system cover slides forward and the slots on the system cover engage with the tabs on the chassis.

  • Page 73: Installing The Cooling Shroud

    cooling shroud touch point (2) Install the cooling shroud. If required, install the full-length PCIe card. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Removing an expansion card from expansion card riser 2 or 3 See also: Installing the cooling shroud...

  • Page 74: Cooling Fans

    Cooling fans Your system supports six hot-swappable cooling fans. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system   management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly.

  • Page 75: Installing A Cooling Fan

    cooling fan connector on the system board (6) Install the cooling fan. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Installing a cooling fan See also: After working inside your system Related references  ...

  • Page 76: Installing The Cooling Fan Assembly

    Figure 14. Removing the cooling fan assembly cooling fan assembly cooling fan (6) release lever (2) guide pin on the system board (2) cooling fan connector (6) guide pin on the chassis (6) Install the cooling fan assembly. Follow the procedure listed in the After working inside your system section. Related tasks  ...

  • Page 77: System Memory

    CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket   before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Align the slots on the cooling fan assembly with the guide pins on the chassis. Slide the cooling fan assembly into the chassis.
  • Page 78 NOTE: MT/s indicates DIMM speed in MegaTransfers per second.   Memory bus operating frequency can be 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors: • DIMM type (RDIMM) • DIMM type (RDIMM or LRDIMM) • Number of DIMMs populated per channel •...

  • Page 79: General Memory Module Installation Guidelines

    ProcessorChannel 0 Channel 1 Channel 2 Channel 3 Processor Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 Processor Slots B1, B5, and B9 Slots B2, B6, and B10 Slots B3, B7, and B11 Slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations:...

  • Page 80: Mode-Specific Guidelines

    memory modules in the sockets with white release tabs and 4 GB memory modules in the sockets with black release tabs. • In a dual-processor configuration, the memory configuration for each processor should be identical. For example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on. •...

  • Page 81: Memory Mirroring

    Memory mirroring Memory mirroring offers the strongest memory module reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory modules.
  • Page 82 If installed, remove the cooling fan assembly. For more information, see the Removing the cooling fan assembly section. NOTE: The memory modules are hot to touch for some time after the system has been powered down.   Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 83: Installing Memory Modules

    Installing memory modules NOTE: The memory modules are hot to touch for some time after the system has been powered down.   Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: Many repairs may only be done by a certified service technician.

  • Page 84: Processors And Heat Sinks

    memory module alignment key memory module socket ejector (2) Follow the procedure listed in the After working inside your system section. Press F2 to enter System Setup, and check the System Memory setting. The system should have already changed the value to reflect the installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly.

  • Page 85: Removing A Processor

    retention screw (4) heat sink processor shield retention screw slot (4) Replace the heat sink(s) and processor(s). Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Removing an expansion card from expansion card riser 2 or 3 See also: Removing the cooling shroud...
  • Page 86 NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor   socket. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready.
  • Page 87 close first socket release lever lock icon processor open first socket release lever unlock icon Figure 21. Removing a processor DR4300 Owners Manual Removing a processor...
  • Page 88 close first socket-release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-release lever socket socket keys (4) Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section. Related tasks  ...

  • Page 89: Installing A Processor

    Installing a processor CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 90 CAUTION: Do not use force to seat the processor. When the processor is positioned correctly,   it engages easily into the socket. Align the pin-1 indicator of the processor with the triangle on the system board. Place the processor on the socket such that the slots on the processor align with the socket keys. 10.

  • Page 91: Installing A Heat Sink

    While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. Run the system diagnostics to verify that the new processor operates correctly. Related tasks   See also: Before working inside your system See also: Removing an expansion card from expansion card riser 2 or 3 See also:...

  • Page 92: Pcie Card Holder

    processor thermal grease thermal grease syringe Place the heat sink onto the processor. Tighten one of the four screws to secure the heat sink to the system board. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.

  • Page 93: Installing The Pcie Card Holder

    If installed, remove the full-length PCIe card. CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 94: Opening And Closing The Pcie Card Holder Latch

    CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is   necessary to ensure proper system cooling. Align the PCIe card holder with the notches and tabs on the power supply unit cage. Press the release tab and slide the PCIe card holder toward the front of the chassis until firmly seated.

  • Page 95: Cable Retention Bracket

    PCIe card holder release tab PCIe card holder latch Figure 27. Closing the PCIe card holder latch PCIe card holder release tab PCIe card holder latch Follow the procedure listed in the After working inside your system section. Cable retention bracket Cable retention bracket provides support to the installed cables.

  • Page 96: Installing The Cable Retention Bracket

    CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 97: Integrated Storage Controller Card

    CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 98: Removing The Integrated Storage Controller Card

    Removing the integrated storage controller card CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 99: Installing The Integrated Storage Controller Card

    Install the expansion card riser 1. Install the cooling shroud. Installing the integrated storage controller card. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Removing the cooling shroud See also: Removing expansion card risers...

  • Page 100: Expansion Cards And Expansion Card Riser

    integrated storage controller cable integrated storage controller card integrated storage controller card connector on the system board integrated storage controller card holder Install the expansion card riser 1. Install the cooling shroud. Follow the procedure listed in the After working inside your system section. Related tasks  ...

  • Page 101: Expansion Card Installation Guidelines

    Expansion card installation guidelines Depending on your system configuration, the following PCI Express (PCIe) generation 3 expansion cards are supported: Table 33. Supported expansion cards Item 1 is the PCIe slot 1, on Riser 1 and is connected to Processor 2, it supports a low profile, half length 8x card. The slot width is 16x.
  • Page 102 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. When removing a card from riser 3, ensure that the PCIe holder latch is closed. Disconnect any cables connected to the expansion card. Lift the expansion card latch out of the guide slot.

  • Page 103: Installing An Expansion Card Into The Expansion Card Riser 2 Or 3

    See also: After working inside your system Related references   See also: Safety instructions Installing an expansion card into the expansion card riser 2 or 3 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician.

  • Page 104: Removing An Expansion Card From The Expansion Card Riser 1

    expansion card expansion card latch expansion card riser power connector (for GPU cards) expansion card connector Follow the procedure listed in the After working inside your system section. Install any device drivers required for the card as described in the documentation for the card. Related tasks  ...
  • Page 105 Disconnect any cables connected to the expansion card. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed.   Press tab A and rotate the latch clockwise. Press tab B and rotate the latch downward. Remove the expansion card from the expansion card riser 1.

  • Page 106: Installing An Expansion Card Into The Expansion Card Riser 1

    See also: Safety instructions Installing an expansion card into the expansion card riser 1 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove the expansion card riser. CAUTION: Many repairs may only be done by a certified service technician.

  • Page 107: Removing The Riser 1 Blank

    tab B latch expansion card Install the expansion card riser. If applicable, connect any cables to the expansion card. Follow the procedure listed in the After working inside your system section. Install any device drivers required for the card as described in the documentation for the card. Related tasks  ...

  • Page 108: Installing The Riser 1 Blank

    tab (2) riser 1 blank Install the expansion card risers. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Removing expansion card risers See also: Installing expansion card risers See also: After working inside your system...

  • Page 109: Removing Expansion Card Risers

    See also: Removing expansion card risers See also: Installing expansion card risers See also: After working inside your system Related references   See also: Safety instructions Removing expansion card risers CAUTION: Many repairs may only be done by a certified service technician. You should only  ...
  • Page 110 expansion card riser 1 connector riser guide-front Figure 39. Identifying connectors on the expansion card riser 1 expansion card slot 1 expansion card slot 2 expansion card slot 3 Figure 40. Removing the expansion card riser 2 DR4300 Owners Manual Removing expansion card risers...
  • Page 111 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front Figure 41. Identifying connectors on the expansion card riser 2 expansion card slot 4 expansion card slot 5 power connector (for GPU cards) Figure 42.
  • Page 112 riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Figure 43. Identifying connectors on the expansion card riser 3 (default) expansion card slot 6 expansion card slot 7 power connector (for GPU cards) Figure 44.

  • Page 113: Installing Expansion Card Risers

    expansion card slot 6 power connector (for GPU cards) If removed, install an expansion card on the riser. If applicable, replace the expansion card riser. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also:...
  • Page 114 expansion card riser 1 cage expansion card riser 1 riser guide-back (right) riser guide-back (left) expansion card riser 1 connector riser guide-front Figure 46. Installing the expansion card riser 2 DR4300 Owners Manual Installing expansion card risers...
  • Page 115 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front Figure 47. Installing the expansion card riser 3 DR4300 Owners Manual Installing expansion card risers...

  • Page 116: Internal Dual Sd Module (Optional)

    riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Install the expansion card(s) into the expansion card risers 2 or 3. Follow the procedure listed in the After working inside your system section. Install any device drivers required for the card as described in the documentation for the card.

  • Page 117: Installing An Internal Sd Card

    CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 118 CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 119: Removing The Optional Internal Dual Sd Module

    Removing the optional internal dual SD module CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 120: Installing The Optional Internal Dual Sd Module

    Convention IDSDM indicator code Description Flashing amber Indicates card mismatch or that the card has failed. Amber Indicates that the card is offline, has failed, or is write protected. Not lit Indicates that the card is missing or is booting. Install the IDSDM.

  • Page 121: Network Daughter Card

    Network daughter card The Network daughter card (NDC) is a small, removable mezzanine card. The NDC provides you with the flexibility of choosing different network connectivity options, for example—4 x 1GbE, 2 x 10GbE and 2 x Converged Network Adapter. Removing the network daughter card Follow the safety guidelines listed in the Safety instructions section.

  • Page 122: Installing The Network Daughter Card

    captive screw socket (2) connector on the system board captive screw (2) touch point (2) network daughter card (NDC) back panel slot for Ethernet connectors Install the NDC. If removed, install the expansion card(s) on the expansion card riser 2. Follow the procedure listed in the After working inside your system section.
  • Page 123 Keep the Phillips #1 screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 124: Internal Usb Memory Key (Optional)

    See also: After working inside your system Related references   See also: Safety instructions Internal USB memory key (optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in System Setup.

  • Page 125: System Battery

    USB memory key USB port Follow the procedure listed in the After working inside your system section. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Related tasks   See also: Before working inside your system See also: After working inside your system...

  • Page 126: Power Supply Units (Psu)

    system battery system battery slot To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs. Press the battery into the connector until it snaps into place. Figure 56. Installing the system battery system battery system battery slot Install the cooling shroud.

  • Page 127: Hot Spare Feature

    CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the   back. Mixing PSUs from previous generations of systems can result in a PSU mismatch condition or failure to turn on. NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only.  ...

  • Page 128: Installing The Power Supply Unit Blank

    PSU blank PSU bay Install the PSU or PSU blank. Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 129: Removing An Ac Power Supply Unit

    PSU blank PSU bay Removing an AC power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 130: System Board

    NOTE: The maximum output power (shown in watts) is listed on the PSU label.   Follow the safety guidelines listed in the Safety instructions section. For systems that support redundant power supply units (PSUs), ensure that both the PSUs are of the same type and have the same maximum output power If installed, remove the PSU blank.

  • Page 131: Removing The System Board

    Removing the system board CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 132 release pin system board system board holder Install the system board. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Removing the cooling shroud See also: Removing the cooling fan assembly See also: Removing an AC power supply unit...

  • Page 133: Installing The System Board

    See also: Removing a processor See also: Removing memory modules See also: Removing the network daughter card See also: Installing the system board See also: After working inside your system Related references   See also: Safety instructions Installing the system board Follow the safety guidelines listed in the Safety instructions section.
  • Page 134 release pin system board system board holder Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section.

  • Page 135: Entering The System Service Tag By Using System Setup

    Heat sink(s)/heat sink blank(s) and processors(s)/processor blank(s) Memory modules and memory module blanks Network daughter card Cooling fan assembly Cooling shroud Power supply unit(s) Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using  ...

  • Page 136: Restoring The Service Tag By Using The Easy Restore Feature

    Restoring the Service Tag by using the Easy Restore feature The Easy Restore feature enables you to restore your system’s Service Tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is automatically backed up in a backup flash device.

  • Page 137: Initializing The Tpm For Bitlocker Users

    NOTE: To locate the TPM connector on the system board, see the System board connectors section.   Align the edge connectors on the TPM with the slot on the TPM connector. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board. Press the plastic rivet until the rivet snaps into place.

  • Page 138: Initializing The Tpm For Txt Users

    Initializing the TPM for TXT users While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS → System Security Settings. From the TPM Security option, select On with Pre-boot Measurements. From the TPM Command option, select Activate.

  • Page 139: Installing A 2.5 Inch Hard Drive Blank (Rear)

    Follow the safety guidelines listed in safety instructions section. Pull the hard drive blank out until it is free of the hard drive slot. Figure 64. Removing and installing a 2.5 inch hard drive blank (rear) hard drive blank (rear) Related references  ...

  • Page 140: Installing A 3.5-Inch Hard Drive Blank

    CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive   blanks installed. Follow the safety guidelines listed in the Safety instructions section. If installed, remove the front bezel. Press the release button and slide the blank out of the hard drive slot. Figure 66.

  • Page 141: Removing A Hot Swappable Hard Drive Or Ssd

    If applicable, install the front bezel. Related tasks   See also: Removing the optional front bezel See also: Installing the optional front bezel Related references   See also: Safety instructions Removing a hot swappable hard drive or SSD CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 142: Installing A Hot-Swap Hard Drive

    Related tasks   See also: Before working inside your system See also: Removing the optional front bezel See also: Installing the optional front bezel Related references   See also: Safety instructions Installing a hot-swap hard drive CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 143: Removing A Hard Drive From A Hard Drive Carrier

    release button hard drive or SSD carrier hard drive or SSD carrier handle Related tasks   See also: Removing a 3.5-inch hard drive blank Removing a hard drive from a hard drive carrier Keep the Phillips #1 screwdriver ready. Remove the hot swappable hard drive carrier from the system. Remove the screws from the slide rails on the hard drive carrier.

  • Page 144: Hard Drive Backplane

    screw (4) hard drive hard drive carrier Install the hot swappable hard drive carrier. Hard drive backplane Your system supports 3.5 inch (x12) SAS/SATA backplane plus 2.5 inch (x2) SAS/SATA backplane (back). Removing the hard drive backplane CAUTION: Many repairs may only be done by a certified service technician. You should only  ...
  • Page 145 release tab (2) SAS cable A2 SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable right ear control panel flex cable hard drive backplane hard drive backplane connector (12) Figure 73.

  • Page 146: Installing The Hard Drive Backplane

    See also: Removing the cooling fan assembly See also: Installing the hard drive backplane See also: Installing the cooling fan assembly See also: Installing the cooling shroud See also: After working inside your system Related references   See also: Safety instructions Installing the hard drive backplane Follow the safety guidelines listed in the Safety instructions section.

  • Page 147: Removing The Optional Hard Drive Backplane (Rear)

    SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable right ear control panel flex cable hard drive backplane hard drive backplane connector (12) Replace the cooling fan assembly. Replace the cooling shroud.

  • Page 148: Installing The Optional Hard Drive Backplane (Rear)

    SAS cable release pin hard drive connector (2) power cable backplane signal cable Related tasks   See also: Before working inside your system See also: Removing a hot swappable hard drive or SSD See also: After working inside your system Related references  ...
  • Page 149 CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 150: Sd Vflash Card (Optional)

    SD vFlash card (optional) An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging.

  • Page 151: Removing The Vflash Media Unit

    Removing the vFlash media unit Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #1 screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 152: Installing The Vflash Media Unit

    Installing the vFlash media unit Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #1 screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 153: Control Panel Assembly

    Control panel assembly Removing the control panel Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the T15 Torx screwdriver ready. CAUTION: Many repairs may only be done by a certified service technician. You should only  ...

  • Page 154: Installing The Control Panel

    connector plastic pull tab Replace the control panel. Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: Installing the control panel See also: After working inside your system Related references  ...

  • Page 155: Removing The I/O Panel

    screw (3) control panel hard-drive backplane connector plastic pull tab Follow the procedure listed in the After working inside your system section. Related tasks   See also: Before working inside your system See also: After working inside your system Related references   See also: Safety instructions Removing the I/O panel...

  • Page 156: Installing The I/O Panel

    CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or   installing the I/O cable from the connector on the hard drive backplane. Rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock. Disconnect the I/O cable from the backplane.
  • Page 157 CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 158: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 159: Running The Embedded System Diagnostics From The Dell Lifecycle Controller

    Running the Embedded System Diagnostics from the Dell Lifecycle Controller As the system boots, press F11. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Menu Description...

  • Page 160: Jumpers And Connectors

    Jumpers and connectors System board jumper settings Table 35. System board jumper settings System board jumper settings. Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6).

  • Page 161: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 85. System board jumpers and connectors Table 36. System board connectors and jumpers System board connectors and jumpers. Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD...
  • Page 162 Item Connector Description J_PS_1 PSU 1 connector J_IDSDM Internal dual SD module connector J_NDC Network daughter card connector J_USB USB port J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC8 connector J_CYC System identification connector CYC_ID System identification button J_TPM_MODULE Trusted Platform Module connector J_RISER_2AX Riser 3 connector J_RISER_1AX...

  • Page 163: Disabling A Forgotten Password

    Item Connector Description B10, B6, B2, B9, B5, B1 Memory module sockets J_BP_SIG2 Backplane signal connector 2 J_FAN2U_6 Cooling fan connector J_FAN2U_5 Cooling fan connector J_BP2 Backplane power connector 2 B3, B7, B11, B4, B8, B12 Memory module sockets J_FAN2U_4 Cooling fan connector A10, A6, A2, A9, A5, A1 Memory module sockets...
  • Page 164 The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6. NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the  ...

  • Page 165: Troubleshooting Your System

    Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 166: Troubleshooting A Usb Device

    Troubleshooting a USB device NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.   Disconnect the keyboard and/or mouse cables from the system and reconnect them. If the problem persists, connect the keyboard and/or mouse to another USB port on the system. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.

  • Page 167: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon.

  • Page 168: Troubleshooting A Serial I/O Device

    Troubleshooting a serial I/O device Turn off the system and any peripheral devices connected to the serial port. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. Turn off the system and the serial device, and swap the serial device with a compatible device.

  • Page 169: Troubleshooting A Wet System

    Troubleshooting a wet system CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 170: Troubleshooting A Damaged System

    Troubleshooting a damaged system CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 171: Troubleshooting Power Supply Units

    NOTE: Some software may cause the system time to speed up or slow down. If the system seems to   operate normally except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery. Re-enter the time and date in System Setup.

  • Page 172: Troubleshooting Cooling Problems

    If the LED You may have to upgrade to a higher wattage power supply unit. Ensure that you use only power supply units with the Extended Power Performance (EPP) label on the back. Reseat the power supply unit. NOTE: After installing a power supply unit, allow several seconds for the system to recognize the  ...

  • Page 173: Troubleshooting System Memory

    NOTE: The fan number is referenced by the systems management software. In the event of a problem with   a particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan assembly. Follow the safety guidelines listed in the Safety instructions section.

  • Page 174: Troubleshooting An Internal Usb Key

    If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. 14. Install the system cover. 15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.

  • Page 175: Troubleshooting An Optical Drive

    NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On   the next restart, the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical alert will be logged and chassis health will degrade. Replace the failed SD card with a new SD card.

  • Page 176: Troubleshooting A Tape Backup Unit

    Troubleshooting a tape backup unit CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 177: Troubleshooting A Storage Controller

    Exit the configuration utility and allow the system to boot to the operating system. Ensure that the needed device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. Restart the system and enter the System Setup. Verify that the controller is enabled and the drives are displayed in the System Setup.

  • Page 178: Troubleshooting Expansion Cards

    See also: Getting help See also: Using system diagnostics See also: Safety instructions Troubleshooting expansion cards CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

  • Page 179: Troubleshooting Processors

    Troubleshooting processors CAUTION: Many repairs may only be done by a certified service technician. You should only   perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
  • Page 180 information, see the systems management software documentation links listed in the Documentation resources section of this manual. DR4300 Owners Manual Alert messages...

  • Page 181: Index

    Index DR4300 Owners Manual...

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