Troubleshooting Tips (A) For Hardware - NETGEAR MP115 User Manual

Troubleshooting Tips (A) for Hardware

If you are having problems with your product, check this list of problems and possible solutions before
requesting service. You may be able to solve the problem yourself.
If you need to call a customer service representative, please know the model number and serial number of
your product before you call. This information is on the bottom of the product. Also, please take a moment
to identify the problem you are having, and be prepared to explain this to the representative. If you believe
the representative will need to help you with operations, please stay near the product. Our representatives
will be happy to assist you.
I don't see the Main Screen when I turn on my Digital Media Player for the first time
• Make sure your TV is displaying the appropriate video source. You may need to use the Input, Source,
Select, or TV/Video button on your TV or TV remote to change video sources. If you are having trouble
changing the video source, refer to the instructions that came with your TV.
• If you did not connect the Digital Media Player directly to your TV but are instead passing the signal
through your VCR, make sure your VCR is displaying the appropriate video source. You may need to
use
the Input or Source button on your VCR or VCR's remote control. Some VCRs only pass the signal
through when they are turned off. If you are having trouble displaying the correct video source, refer to
the instructions that came with your VCR.
• Make sure cables are connected to the IN jack on your TV or VCR, not the OUT jack.
• The cables you are using to connect your Digital Media Player to your TV or other equipment may be
damaged or defective. Try exchanging the cables connected to the Digital Media Player with other cables
that you know are working properly.
• Make sure you have firmly attached the AC power cord plug to the rear of the Digital Media Player. Also
, verify the AC power cord is plugged into a working power outlet and that the outlet is not controlled by
a light switch.
My remote control isn't working
• Make sure the batteries are inserted correctly.
• Try removing the batteries and reinserting them without touching any buttons on the remote control.
• Inspect or replace the batteries with new ones.
• Aim the remote at IR (infrared) sensor on the front of the Digital Media Player (not the TV).
• Remove any obstacles between the Digital Media Player and remote control. Move closer to the Digital
Media Player and try the remote again.
I can't see any of may music or images
• Make sure your PC is powered on and that it has not entered standby mode. Change your PC's power
settings if you want your content to always be available.
• Make sure the media server software is running on your PC. Look for the media server icon in your
system tray. If necessary, start the media server software again.
• Click on the media server icon and select Setting to verify you are sharing the correct directories.
• If you are using a wireless network, try locating the Digital Media Player closer to your access point or
wireless PC.
• If you are using a wired network, verify the Digital Media Player network cable is properly attached to
your network hub or router, and that the hub or router has power.
• If you are using static network addresses, verify the network address and netmask are correct for your
network, and that the address is not already in use by another PC or device.
I can't hear any sound when I'm playing music
• Make sure the audio cables are properly connected.
• If the audio cables are connected to your TV, the TV must be on to hear any music.
• If the audio cables are connected to your stereo receiver, make sure the stereo receiver is on and you
have the correct stereo input source selected. If you are having trouble selecting the correct audio source,
refer to the instructions that came with your stereo receiver.
• Make sure you did not connect the Digital Media Player's COAXIAL digital audio out jack to an analog
jack on the stereo receiver. (Analog audio jacks are usually labeled as such and are usually red and white.
Coaxial jack is usually orange.)
• To perform an audio test, select the music jukebox and then press the options button. Select the audio
test option to play a brief audio test on your speakers.
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