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Genesis_QS.book Page 23 Tuesday, December 3, 2002 1:39 PM
Troubleshooting
My computer does not start.
❑
Verify that the computer is plugged into a power source and that it is turned
on. Check that the power indicator is lit on the front panel of the computer.
❑
Confirm that a disk is not in the floppy disk drive (unless you are using a
bootable floppy disk).
❑
Confirm that a CD is not in an optical drive (unless you are using a bootable
CD).
❑
Confirm that the power cord and all cables are connected firmly.
If you plugged the computer into a power strip or Uninterruptible Power
❑
Supply (UPS), make sure the power strip or UPS is turned on and working.
Verify that the monitor is plugged into a power source and turned on.
❑
If your system has a built-in monitor, confirm that it is plugged into an
appropriate power source and that the system is turned on.
Verify that the brightness or contrast control dials are adjusted correctly. (See
❑
the manual that came with your display for details.)
Confirm that the computer is not in stand by mode.
❑
Why did my computer or software stop responding?
You can try to locate and close the software application that has stopped
responding.
1
Press the Ctrl+Alt+Delete keys. The Windows Task Manager window
appears.
2
From the Applications tab, locate the application that has the status message,
"Not responding."
3
Select the application that has a Not Responding status and click End Task.
Windows attempts to close the application.
If your computer does not respond or the application does not close, try the
following steps:
1
Save any open files, if possible.
2
Press the Alt+F4 keys. The Turn Off Computer window appears.
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