Sennheiser PXC550 Instructions Manual page 49

Troubleshooting
Problem Possible cause
My Smart Pause is
headphones do deactivated by factory
not respond to default
Smart Pause
gestures
My The headphones are
headphones switched off
and device
don't connect
using NFC.
If you encounter a problem that is not listed in the table, or if the solutions pro-
vided do not work, please contact an authorized Sennheiser service partner for
assistance.
To find a Sennheiser service partner in your country, visit www.sennheiser.com.
Possible solut ion
Activate Smart Pause from
the Sennheiser CapTune
app
Ensure that the
headphones are switched
on or are in the "on"
position when pairing
PXC 550
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