Roku Premiere+ User Manual page 11

warranty period. You must first obtain a return merchandise authorization
("RMA") number from Roku Customer Support. RMA numbers expire thirty
(30) days from issuance. Roku may attempt to troubleshoot the problem prior
to issuing a RMA number. Please be prepared to provide additional information
upon request. Once a RMA number is obtained, you must ship your Player,
freight prepaid, together with proof of purchase and all accessories, in either
the original packaging or packaging affording an equal degree of protection, to
the Roku authorized distribution facility identified by Roku Customer Support.
Failure to return any accessory could result in delay and/or an invoice to you or
credit to Roku for the missing accessory.
Important:
When submitting a RMA, please provide the following information
with your request: (a) product name and serial number, (b) problem description,
(c) software version (see Player's "settings" menu), (d) date and place of purchase,
and (e) return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.com/support for
Players sold in the US.
B. CANADA Only
Limited Warranty
For any Player purchased and delivered to end users in Canada, Roku warrants the
Player hardware against defects in materials and workmanship for a period of one
(1)
year from the date of purchase by the original purchaser (as shown by the date
on the applicable sales receipt) if used in accordance with the user documentation
provided with the Player, and
PROVIDED THAT THE FOLLOWING LIMITATION
IS NOT APPLICABLE TO PURCHASERS WHO ARE RESIDENTS OF QUEBEC TO
WHOM THE CONSUMER PROTECTION ACT (QUEBEC) APPLIES ("RESIDENTS
OF QUEBEC").
this warranty shall be available only to the purchaser that
originally purchased the Player from Roku or from one of its authorized resellers
or distributors. If Roku determines the Player's hardware is defective, Roku will
either repair the Player or replace it with a new or rebuilt unit. The following
sentence is not applicable to Residents of Quebec: If the applicable warranty
period has expired, we will return the Player to you at your cost and expense. More
information about this warranty can be found at www.roku.com/support.
The warranty does not cover software, apps, programs, installation, set up or issues
related to the service provided by your Internet service provider, channel providers
or content providers, including but not limited to, service disruption and changes
in service terms. offerings or format. This warranty excludes damages due to acts
of God, accident, misuse, abuse, negligence, commercial use, modification of your
Player, or damages caused by other devices, improper operation or maintenance,
voltage fluctuations or attempted repair by anyone other than a facility authorized
by Roku to service your Player. This warranty does not cover consumables (such
as fuses and batteries). Roku does not assume any responsibility for any data or
information stored on any media or hardware of the Player delivered or sent for
repair.
PROVIDED THAT THE FOLLOWING LIMITATIONS ARE NOT APPLICABLE
TO RESIDENTS OF QUEBEC, TO THE EXTENT PERMITTED BY APPLICABLE
LAW, THIS SECTION B SETS FORTH ROKU'S SOLE OBLIGATION AND YOUR
EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY;
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND
THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR OR REPLACEMENT
OF YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY WHICH YOU
HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE
DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER.
THE LIMITATIONS ABOVE ARE SUBJECT TO APPLICABLE LOCAL LAWS AND
YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION.
Warranty Service Process _
Warranty service requests for your Player must be made within the applicable
warranty period. You must first obtain a RMA number from Roku Customer
Support. RMA numbers expire thirty (30) days from issuance. Roku may attempt
to troubleshoot the problem prior to issuing a RMA number. Please be prepared
to provide additional information upon request. Once a RMA number is obtained,
you must ship your Player, freight prepaid, together with proof of purchase and
all accessories, in either the original packaging or packaging affording an equal
degree of protection, to the Roku authorized distribution facility identified by
Roku Customer Support. Failure to return any accessory could result in delay and/
or an invoice to you or credit to Roku for the missing accessory.
Important: When submitting a RMA, please provide the following information with
your request: (a) product name and serial number, (b) problem description, (c)
software version (see Player's "settings" menu), (d) date and place of purchase,
and (e) return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.com/support for
Players sold in Canada.
C. MEXICO Only
Limited Warranty
For any Player purchased and delivered to end users in Mexico, Latamel
Distribuidora, S. de R. L. de C. V. ("Latamel") warrants the Player hardware
(including its parts and components) against defects in materials and
workmanship for a period of one (1) year from the date of purchase by the
original purchaser (as shown by the date on the applicable sales receipt) if used
in accordance with the user documentation provided with the Player; provided
that, this warranty shall be available only to the consumer of the Player which
has been purchased from Latamel or from one of its authorized resellers or
distributors. If Latamel determines the Player's hardware is defective, Latamel
will either repair the Player or replace it with a new or rebuilt unit. If the
applicable warranty period has expired, Latamel will return the Player to you at
your cost and expense. More information about this warranty can be found by
contacting Latamel, using the information provided below.
The warranty does not cover software, apps, programs, installation, set up or issues
related to the service provided by your Internet service provider, channel providers
or content providers, including but not limited to, service disruption and changes
in service terms, offerings or format. This warranty excludes damages due to acts
of God, accident, misuse, abuse, negligence, commercial use, modification of your
Player, or damages caused by other devices, improper operation or maintenance,
voltage fluctuations or attempted repair by anyone other than a facility authorized
by Latamel or its agents to service your Player. This warranty does not cover
consumables (such as fuses and batteries). Latamel does not assume any
responsibility for any data or information stored on any media or hardware of the
Player delivered or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION C
SETS FORTH LATAMEL'S SOLE OBLIGATION AND YOUR EXCLUSIVE
REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY; REPAIR
OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR EXTEND THE
ORIGINAL WARRANTY PERIOD; AND UPON REPAIR OR REPLACEMENT
OF YOUR PLAYER, ANY EXPRESS OR IMPLIED WARRANTY WHICH YOU
HAVE AGREED TO DISCLAIM FOR THE ORIGINAL PLAYER SHALL ALSO BE
DISCLAIMED WITH RESPECT TO THE REPAIRED OR REPLACED PLAYER.
Warranty Service Process
To make a warranty claim for any Player sold in Mexico, the consumer must ship
the Player and accessories in a secure, properly sealed packaging, along with
an original copy of this Important Product Information and the original sales
receipt for the Player with the sales date, to:
Importer: Latamel Distribuidora, S. de R.
L.
de C. V.
Blvd. Manuel Avila Camacho No. 32, Piso 11, Ofna. 1103
Col. Lomas de Chapultepec.
Deleg. Miguel Hidalgo, C.P. 53160, Mexico, D.F.
R. F. C.: LDI-080623-F25, Tel. (55) 9178-4350
Latamel will cover the shipping costs to send the Players to Latamel's service
center for warranty repair. For inquiries in Mexico about parts, components,
consumables and accessories for the Player, please contact Latamel at the
contact information above. Additional troubleshooting tips and Roku Customer
Support for Players sold in Mexico is at
www.roku.com/support.
Stamp from the point of sale
Automatic Software Updates
Roku reserves the right to automatically update the software on the Player
from time to time in its sole discretion, including adding, changing or removing
channels, functionalities and features (including but not limited to, changing
the user interface or the manner in which you are able to access content via the
Player). For further information please see www.roku.com/support.
Additional Legal Notices
A. CANADA ONLY
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