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Seat ROADSIDE ASSISTANCE Handbook
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Seat ROADSIDE ASSISTANCE Handbook

Seat ROADSIDE ASSISTANCE Handbook

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SEAT
ROADSIDE ASSISTANCE
Handbook
TECHNOLOGY TO ENJOY

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Summary of Contents for Seat ROADSIDE ASSISTANCE

  • Page 1 SEAT ROADSIDE ASSISTANCE Handbook TECHNOLOGY TO ENJOY...
  • Page 2 Sometimes, unforeseen circumstances arise and you may need help with your vehicle in the unlikely event of a breakdown. SEAT Roadside Assistance is there to give you the best possible advice and practical help. It is operational 24 hours a day, 365 days a year.
  • Page 3 You know of any major traffic incidents, along with timely information to help You on Your way. This includes regional feeds providing live traffic information. For the full index and map of the areas covered, visit: www.highways.gov.uk/twitter Image: Crown Copyright, Highways Agency. SEAT Roadside Assistance Handbook...
  • Page 4 The speed should move into the lane as motorway rules apply. The hard will be enforced by digital directed. shoulder is only for use in case enforcement cameras. of an emergency or breakdown. SEAT Roadside Assistance Handbook...
  • Page 5 Highway Code. SEAT Roadside Assistance Handbook...
  • Page 6 In the event of a Breakdown, SEAT Roadside Assistance will attend to either repair or recover the Vehicle. 2. Home assistance In the event of a Breakdown at Home, SEAT Roadside Assistance will attend to either repair or recover the Vehicle. 3. Vehicle recovery...
  • Page 7 Breakdown and, in Our absolute discretion, following an Accident. 8. Caravan/trailer assistance SEAT Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered Vehicle to be transported to the nearest place of safety. Size/weight restrictions apply.
  • Page 8 SEAT Roadside Assistance can also provide You with the following services: 1. Accident Assistance If the Vehicle is immobilised as a result of a road traffic accident, SEAT Roadside Assistance may in Our absolute discretion, provide an Accident Assistance Helpline to guide the driver through the legalities of liability and insurance notification, following the Accident.

  • Page 9: Table Of Contents

    Requirements and limitations in the United Kingdom Exclusions How to obtain assistance abroad European claims procedure List of European and conditions motoring requirements Caring for Our customers Definition of words Service in the United Kingdom Service whilst abroad SEAT Roadside Assistance Handbook...

  • Page 10: How To Obtain Assistance In The United Kingdom

    To obtain help in the event of a Breakdown, and in Our absolute discretion, in the event of an Accident, fire or theft, or if the only qualified driver is medically unfit to drive please call SEAT Roadside Assistance, state that the Vehicle has European Motoring Assistance and give the following information: Your name.
  • Page 11 Breakdown (including mobile phone calls). It may be possible for SEAT Roadside Assistance to return a call to a mobile or a car phone, but Your service call provider may charge You for this call. Some service providers may charge for calls to freephone numbers.

  • Page 12: List Of European Motoring Requirements

    The table below outlines the items required to be carried to comply with local laws, in addition to those which SEAT Roadside Assistance recommend in case of difficulties. This document was printed in January 2018 and the information provided was correct at time of going to print.
  • Page 13 The breathalyser has to be a certified by the French authorities, showing an ‘NF’ number. The official text states that one unused breathalyser should be produced. We recommend that two single-use breathalysers are carried, so if one is used or damaged you will still have a replacement to produce. SEAT Roadside Assistance Handbook...

  • Page 14: Definition Of Words

    Details Means Your name and Vehicle registration number, Specialist Equipment make and model. Is equipment not carried by SEAT Roadside Assistance patrols and includes, but is not limited to, winching and specialist lifting equipment. European Territory Albania, Andorra, Armenia, Austria, Azerbaijan,...
  • Page 15 England, Scotland and Wales, the Isle of Man Department of Transport responsible for registration of vehicles in the Isle of Man and the equivalent authorities in Northern Ireland, Jersey and Guernsey for vehicles in Northern Ireland, Jersey and Guernsey respectively. SEAT Roadside Assistance Handbook...

  • Page 16: Service In The United Kingdom

    Service in the United Kingdom SEAT Roadside Assistance is available in respect of Vehicles registered with the relevant Vehicle Licensing Agency only. Roadside If You are stranded on a public highway (or other accessible road or area to which the public has the right of access) as a result of a Breakdown to Your Vehicle, We will arrange for a Contractor to assist You who will try to repair the Vehicle at the roadside.
  • Page 17 SEAT Roadside Assistance including the length restrictions. A second Recovery if: a) the original issue has not been repaired properly by a party other than SEAT Roadside Assistance; b) SEAT Roadside Assistance have advised You that it is a temporary repair; or c) the desired destination cannot accept the Vehicle due to company opening hours or other restrictions.
  • Page 18 At Home allows You to use Roadside services within a quarter of a mile of Home or the place where You normally keep the Vehicle. At Home does not include: Rectifying failed repairs attempted by You or someone on Your behalf. Caravans, trailers or other objects being towed. The reimbursement of taxi fares. SEAT Roadside Assistance Handbook...
  • Page 19 Caravans, trailers or other objects being towed. However, if Your Vehicle suffers a Breakdown We will recover any caravan, trailer or other object which has not broken down and which was being towed by the Vehicle at the time of Breakdown, subject to the terms of SEAT Roadside Assistance including the length restrictions.
  • Page 20 These are the services We can provide to You once You have left the scene: Call back – at a time to suit You We will call You back to deal with any other issues that You may have and provide a more detailed view of Your options. SEAT Roadside Assistance Handbook...
  • Page 21 Your injuries or uninsured losses, where We consider You have a claim. For further information call Us on 0800 262 622, please select the appropriate option for Accident Management. SEAT Roadside Assistance Handbook...
  • Page 22 Your insurers, We will not be obliged to assist You in pursuing the claim). This will not affect any other aspect of SEAT Roadside Assistance. 4. Any contract for goods or services We obtain on Your behalf will be between You and the third party supplier (unless We notify You otherwise).
  • Page 23 Service whilst abroad A Vehicle is only eligible to receive this aspect of SEAT Roadside Assistance if it is being used for a journey and returning to the United Kingdom within the Period of Eligibility. Any number of journeys up to 90 days each in duration are eligible for SEAT Roadside Assistance, but longer stays are not.
  • Page 24 Green Card as necessary, or second/standard class rail, or a combination of both. SEAT Roadside Assistance will in its reasonable discretion decide which course of action to adopt, but SEAT Roadside Assistance will take into consideration Your preference. You must collect the Vehicle when repaired, as once the Vehicle is repaired and You have been notified, SEAT Roadside Assistance will not pay any further expenses other than the costs of collection.
  • Page 25 If SEAT Roadside Assistance can confirm that repairs cannot be completed by Your planned return date to the United Kingdom and providing the cost of repatriation is not uneconomical. (Repatriation will be uneconomical if it will cost more than the United Kingdom market value of Your Vehicle according to Glass’s guide or other appropriate industry standard used by...
  • Page 26 SEAT Roadside Assistance also reserve the right to negotiate with them to reclaim costs incurred. If Your insurers cannot or do not give permission to repatriate then it is SEAT Roadside Assistance’s decision alone whether to declare the Vehicle as a write-off, or repatriate or repair locally a Vehicle which cannot be driven as a result of a Breakdown, or as a result of a road traffic Accident, fire or theft, for which You do not have fully comprehensive cover.
  • Page 27 SEAT Roadside Assistance Handbook...
  • Page 28 Vehicle to a single destination. Other than as set out in this paragraph caravans and trailers are not eligible to receive SEAT Roadside Assistance. We do Our best to find solutions to motoring problems, but We regret We cannot arrange a replacement caravan or trailer in the event of Breakdown or, in Our absolute discretion, Accident damage which cannot be repaired.
  • Page 29 Your reasonable satisfaction. Important self-drive hire car information SEAT Roadside Assistance will normally try to arrange a hire car similar in seating capacity and volume to, but not necessarily the same as, the Vehicle, if there is one available. If You were travelling in an MPV or similar Vehicle, SEAT Roadside Assistance may arrange two hire cars.
  • Page 30 The name on the credit card and the name of the driver of the hire vehicle must be the same. If You leave a hire car at a different location to the one arranged by the SEAT Roadside Assistance contact centre You must pay any collection charge which may be made.
  • Page 31 Please note these costs are likely to be higher in the European Territory than in the United Kingdom. 4. Loss caused by any delay, whether the benefit or service is being provided by SEAT Roadside Assistance or someone else (for example a garage, hotel, car hire company, carrier, etc).
  • Page 32 13. Any claim which You have made under any policy of insurance held by You. If You have any policy which covers the same risk as SEAT Roadside Assistance You must advise Us of this when requesting service and We will be entitled to contact the insurance company to claim and receive a contribution towards costs.
  • Page 33 DVLA at www.dvla.gov.uk or Vehicle Licensing, Dept of Transport for Isle of Man at www.gov.im/categories/travel-traffic-and-motoring/drivers-and-vehicles/vehicle- registration-and-licensing/ 26. The costs of any parts provided by SEAT Roadside Assistance to fix Your Vehicle at the roadside must be paid in full by credit/debit card at time of Breakdown before work can commence.
  • Page 34 Terms and Conditions. If You have paid any cost which You believe is included as part of SEAT Roadside Assistance, please telephone the AA for an application form immediately on Your return Home, quoting Your reference and Vehicle registration number.
  • Page 35 1. You must do all You can to prevent Accident, injury, loss or damage, as if You were not eligible to receive SEAT Roadside Assistance. 2. You must forward to the AA any writ, summons, legal document or other communication about a claim as soon as You receive it.
  • Page 36 SEAT Roadside Assistance Handbook...
  • Page 37 If You need to complain (UK and European Roadside Assistance) SEAT Roadside Assistance aims to provide You with a high level of service at all times. However, there may be a time when You feel that Our service has fallen below the standard You expect.
  • Page 38 You by email, fax and SMS for these purposes. We will not contact You or permit any third parties to contact You in this way unless You give Us your consent to do so. SEAT Roadside Assistance Handbook...
  • Page 39 You and members of Your household; b) help make decisions regarding the entitlement to SEAT Roadside Assistance for You and other members of Your household; c) trace debtors, recover debt, prevent fraud, and to manage Your accounts or SEAT Roadside Assistance;...
  • Page 40 You of who is dealing with Your concerns and attempting to address them. If Our investigations take longer, a full response will be given within 20 working days or an explanation of SEAT Roadside Assistance’s position with timescales for a full response. Nothing in these Terms and Conditions shall affect Your statutory rights.
  • Page 41 We, Volkswagen Group United Kingdom Limited (trading as SEAT UK) will use the personal information we collect from you for the purpose of providing SEAT Roadside Assistance to you. We would also like to retain your personal information and share it with our Dealers, group companies and carefully selected third party organisations so that we and they may contact you by post, telephone or email to let you know about other products, services and special offers that may be of interest to you.
  • Page 42 Fold. Stamp required SEAT UK PO Box 6227, MK10 1WZ.
  • Page 44 SEAT Roadside Assistance SE28456FIN 01/18 s e a t . c o . u k...