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epiphan video AV.io 4K User Manual

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User Guide
Epiphan AV.io 4K™
January 24, 2018
Release 4.0.0
UG113-04

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Summary of Contents for epiphan video AV.io 4K

  • Page 1 User Guide Epiphan AV.io 4K™ January 24, 2018 Release 4.0.0 UG113-04...
  • Page 2 Canadian copyright law, United States copyright law, trademark law, international conventions and other intellectual property laws. Epiphan, Epiphan Video, Epiphan Systems, Epiphan Systems Inc., and Epiphan logos are trademarks or registered trademarks of Epiphan Systems Inc., in certain countries. All Epiphan product names and logos are trademarks or registered trademarks of Epiphan.

  • Page 4: Thank You For Choosing Epiphan Video

    Thank you for choosing Epiphan Video! At Epiphan Video, product function and quality are our top priority. We make every effort to make sure that our products exceed your expectations. Product feedback Your feedback is important! We regularly contact our customers to ensure our products meet your performance and reliability requirements.

  • Page 5: Firmware 4.0.0 Release Notes

    Overview AV.io 4K is the easiest 4K capture card you’ll ever use. It doesn’t need any special drivers installed on your computer – plug it in to your USB port and start using it right away. It’s as simple as using a webcam! Windows, Mac and Linux operating systems automatically detect AV.io 4K, ensuring compatibility with your...

  • Page 6: About Av.io 4K

    AV.io 4K is the latest addition to Epiphan Video's industry-leading video grabbers product line, adding 4K resolution support while maintaining support for HD and SD resolutions. To use AV.io 4K, there's no software to install; simply connect the cables and go. It works on Windows, Mac and Linux and integrates seamlessly with your favorite third-party applications such as Skype, Adobe FMLE, Wirecast, VLC media player and Quicktime.

  • Page 7: Registering Your Av.io 4K

    Registering your AV.io 4K Why should I register my AV.io 4K? It will allow you to activate your product warranty, give you notifications of firmware and software updates and get you our free personalized customer support. How to register 1. Go to epiphan.com/register...

  • Page 8: Table Of Contents

    Top cap view: Bottom cap view: Indicator LED details Capture How AV.io 4K works Set up your AV.io 4K for capture Resolutions, capture rates and aspect ratios Automatic image scaling & audio resampling Third-party applications Configuration options Use input signal resolution (disabled by default)
  • Page 9 Linux Configure settings using AV.io Config tool Identifying the input resolution on your AV.io 4K Update firmware using the AV.io Config tool Limitations and known issues Affecting all operating systems Affecting Windows Affecting Mac Affecting Ubuntu Troubleshooting Affecting all operating systems...

  • Page 10: Quickstart

    An HDMI cable (included with purchase) to connect your video source to your AV.io 4K Once you have these things ready to go, you can now begin the simple process of hooking up your AV.io 4K so you can start capturing! To connect your AV.io 4K for capture:...

  • Page 11: Getting Started

    Welcome and thank you for buying Epiphan Video’s AV.io 4K! This guide contains all the information necessary to successfully use AV.io 4K to quickly and easily capture live video content without any configuration – simply connect the cables and you’re ready to go! This guide starts off by jumping right into it by showing you how to start capturing video, then we’ll take you...

  • Page 12: System Requirements

    AV.io 4K User Guide System requirements System requirements System requirements are the barebones technical essentials your computer needs to work with AV.io 4K. System requirements to use AV.io 4K include: Video source Any VESA-compatible HDMI (or DVI-D) source. Any computer (laptop/desktop/other format) with: a compatible USB 3.0 host controller for SuperSpeed operation...
  • Page 13 AV.io 4K User Guide Technical specifications Choose from: no scaling (1:1), preserve aspect ratio scaling or aspect ratio Output scaling conversion scaling Color space YUY2 Color spaces NV12, (4:2:2) YV12 and I420 (4:2:0) 640×360 640×480 960×540 1024×768 15, 23.97, 24, 25, 15, 23.97, 24, 25,...
  • Page 14 High-bandwidth digital content protection (HDCP) protected content HDCP cannot be captured LED indicates the status of AV.io 4K Dimensions 3.54″ × 2.36″ × 0.91″ (90 mm × 60 mm × 23 mm) * Note: For DCI 4K, the actual frame rate is limited to 24 fps for NV12/I420 and 15 fps for YUY2.

  • Page 15: Hardware

    Your AV.io 4K device includes an input, an output and an indicator light. Input/output ports and indicator lights are identified and explained in the top and bottom cap view AV.io 4K images below. Indicator light details are explained in the proceeding section.

  • Page 16: Indicator Led Details

    From the operating system's UVC drivers, the application will receive the AV.io 4K supported color space, resolution and frame rates. If you’re not sure if your controller is USB 3.0 or USB 2.0, plug AV.io 4K into the capture computer and look at the indicator LED. After initial boot up (red LED), blue is used for USB 3.0 and green is used for USB 2.0:...

  • Page 17: Capture

    An HDMI cable (included with purchase) to connect your video source to your AV.io 4K Once you have these things ready to go, you can now begin the simple process of hooking up your AV.io 4K so you can start capturing!

  • Page 18: How Av.io 4K Works

    With the help of AV.io 4K, the content from your video source is automatically configured and captured on your computer through your selected application. If the application requests a frame size that is smaller or larger than your video source, AV.io 4K automatically scales the video for you.

  • Page 19: Set Up Your Av.io 4K For Capture

    Set up your AV.io 4K for capture Set up your AV.io 4K for capture Connecting your AV.io 4K to your capture computer is simple and is accomplished in three easy steps. To connect your AV.io 4K for capture: 1. Connect your AV.io 4K device to your video source 2.

  • Page 20: Resolutions, Capture Rates And Aspect Ratios

    Read Configure settings using AV.io Config tool for more detail. AV.io 4K generates a list of the following possible resolutions for your capture application to select for output display: 640×360 640×480 960×540...
  • Page 21 AV.io 4K User Guide Resolutions, capture rates and aspect ratios 1280×720 1280×1024 1600×1200 1920×1080 1920×1200 2048×1024 2560×1440 2560×1600 3200×1800 3840×2160 4096×2160 Captured video content is output to your application, depending on your resolution and color space, at 5, 10, 15, 20, 23.97, 24, 25, 29.97, 30, 50, 59.94 or 60 frames per second (your application chooses one of these frame rates) when captured over USB 3.0.

  • Page 22: Automatic Image Scaling & Audio Resampling

    Automatic image scaling & audio resampling Automatic image scaling & audio resampling If your source content is larger or smaller than the frame size chosen by the application, AV.io 4K automatically scales your source to match the desired frame size! No user configuration required! AV.io 4K also automatically performs audio resampling, meaning that no matter the bit depth or frequency...

  • Page 23: Configuration Options

    Configuration options Configuration options Your AV.io 4K device is ready to use right out of the box; however, there is support for additional configuration should you need it. Firmware updates and changes to default capture settings can be applied to your AV.io 4K using Epiphan’s AV.io Config tool.

  • Page 24: Preserve Aspect Ratio (Enabled By Default)

    Preserve aspect ratio (enabled by default) When enabled, your AV.io 4K preserves the aspect ratio of your input signal by adding black bars to the sides or top and bottom of the frame (only for cases when the application using the signal requests a frame size with a different aspect ratio).

  • Page 25: User Modes

    1. If needed, install the AV.io Config tool. For details specific to your OS, see Install the AV.io Config tool. 2. Connect your AV.io 4K device to your computer, laptop or notebook. 3. Open the AV.io Config tool. 4. Select your AV.io 4K device from the list under the Devices heading.
  • Page 26 AV.io 4K User Guide User modes If your video grabber is not displayed, press the Refresh icon to refresh the list of connected devices. 5. Click the User modes tab; the User modes page appears. 6. To create a custom resolution, click the check box for one of the user modes. The grayed-out area becomes open for changes.
  • Page 27 EDID file of the connected display device. In the scenario where a resolution that is not included in the AV.io 4K standard resolution is requested, the Graphics adapter and driver will apply the resolution requested and then upscale it to AV.io 4K’s default resolution.

  • Page 28: Install The Av.io Config Tool

    Install the AV.io Config tool Install the AV.io Config tool Epiphan’s AV.io Config tool is used for loading firmware updates on your AV.io 4K and for advanced settings changes. You may install AV.io Config on the same computer(s) where you use AV.io 4K, or only on one computer for configuration.

  • Page 29: Mac

    AV.io 4K User Guide 1. Download the AV.io Config package under the Mac OS X heading on the AV.io 4K Downloads page on Epiphan’s web site. https://www.epiphan.com/support/avio-4k-drivers-documentation/ 2. Double-click the downloaded file to open the disk image package. 3. If desired, drag the AVioConfig application to your desktop or another location where you will find it for future use.

  • Page 30: Linux

    6. AV.io Config starts! If you video grabber is connected to the computer by USB, it is detected. Linux 1. Download the AV.io Config package under the Linux heading on the AV.io 4K Downloads page on Epiphan’s web site. https://www.epiphan.com/support/avio-4k-drivers-documentation/ 2.
  • Page 31 AV.io 4K User Guide Linux...

  • Page 32: Configure Settings Using Av.io Config Tool

    2. Connect your AV.io 4K device to your computer, laptop or notebook. 3. Open the AV.io Config tool. 4. Select your AV.io 4K device from the list under the Devices heading. If your video grabber is not displayed, press the Refresh icon to refresh the list of connected...
  • Page 33 AV.io 4K User Guide Configure settings using AV.io Config tool 5. Click the Settings tab; the settings page appears. 6. Enable or disable the individual settings by clicking each checkbox according to your needs, then click Apply. See Configuration options for a description of each setting.

  • Page 34: Identifying The Input Resolution On Your Av.io 4K

    AV.io 4K User Guide Identifying the input resolution on your AV.io 4K Identifying the input resolution on your AV.io 4K The AV.io Config tool can help you figure out exactly what information your video source is sending. Plug in the source and select your device. The UI detects information about the source and presents it at the bottom of the window.

  • Page 35: Update Firmware Using The Av.io Config Tool

    AV.io 4K update available for download. When new firmware is available, you can load this firmware onto your AV.io 4K using the AV.io Config tool and the steps below.
  • Page 36 If your AV.io 4K device is not displayed, press the Refresh icon to refresh the list of connected devices. 6. Using the diagram below, check the current firmware version of your AV.io 4K. If it is the same version as the new firmware you downloaded, there is no need to do the firmware update.
  • Page 37 Do not disconnect your AV.io 4K at any point during the update process! Doing so may cause irrevocable errors and/or permanently damage the device.
  • Page 38 AV.io 4K User Guide Update firmware using the AV.io Config tool When updating firmware on a Mac, the “Update Completed” text will not be displayed. The firmware upgrade is complete when the progress bar fills the width of the AV.io Config window...

  • Page 39: Limitations And Known Issues

    Mac OS. UVC-613: VLC doesn't play audio for video that is captured using AV.io 4K when connected to a USB 2.0 port on the Mac.

  • Page 40: Affecting Ubuntu

    AV.io 4K User Guide Affecting Ubuntu UVC-450: Device does not boot when connected to Mac USB 3.0 port with USB 2.0 cable. Workaround: Wait for 20-30 seconds. If device sill does not boot, it will be necessary to use the USB 3.0 cable.

  • Page 41: Troubleshooting

    AV.io 4K User Guide Troubleshooting Troubleshooting Use the follow table for help if you are experiencing problems or unexpected behavior from your AV.io 4K. Affecting all operating systems Symptom(s) Action(s) to resolve 1) Optimize performance by using an Intel USB host controller.

  • Page 42: Affecting Mac

    Affecting Chromebook Symptom(s) Action(s) to resolve If capturing using Chromebook Apps Clipchamp and WebRTC on Google Chrome OS AV.io 4K is not detected as a valid audio device. v43.0.2357.125 (64 bit), use a different...
  • Page 43 AV.io 4K User Guide Affecting Chromebook Chromebook app to capture both video and audio, such as Screencastify or MediaCore Capture.

  • Page 44: Software License

    Software license ATTENTION: THE SOFTWARE AND DOCUMENTATION PROVIDED UNDER THIS AGREEMENT ARE BEING LICENSED TO YOU BY EPIPHAN SYSTEMS INC. ("LICENSOR") AND ARE NOT BEING SOLD. THIS AGREEMENT CONTAINS LIMITATIONS ON REPRESENTATIONS, WARRANTIES, CONDITIONS, REMEDIES, AND LIABILITIES THAT ARE APPLICABLE TO THE SOFTWARE AND DOCUMENTATION. Epiphan Systems Inc.
  • Page 45 which are installed after acceptance of this Agreement, or (vi) embed this Agreement in their product documentation. Software also includes the related Documentation; "You" or "Your" means the individual acquiring the Software license or any entity on whose behalf such individual is acting.
  • Page 46 You shall not reverse engineer, disassemble, reverse translate, decompile or in any other manner decode any Epiphan Hardware Product or Software except to the extent the Software is distributed with any Open Source Software that prohibits the imposition of such a restriction or to the extent the foregoing restriction is expressly prohibited by applicable law notwithstanding a contractual obligation to the contrary.
  • Page 47 ANY CONDITIONS AND/OR WARRANTIES WHATSOEVER ABOUT ANY INFORMATION AND/OR DATA THAT MAY BE PROCESSED BY OR MADE AVAILABLE USING ANY EPIPHAN HARDWARE PRODUCT AND/OR SOFTWARE OR ABOUT ANY THIRD-PARTY SERVICE THAT MAY BE ACCESSIBLE USING ANY EPIPHAN HARDWARE PRODUCT AND/OR SOFTWARE. 6.
  • Page 48 FOR THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY, NEITHER LICENSOR NOR ANY OF ITS AFFILIATES OR ITS OR THEIR LICENSORS, SUPPLIERS, RESELLERS OR DISTRIBUTORS WOULD GRANT THE RIGHTS GRANTED IN THIS AGREEMENT. 7. Term and Termination: This Agreement shall continue for as long as You use the Software, however, it may be terminated sooner as provided in this Section 7.
  • Page 49 amounts (including reasonable attorneys' fees) awarded to a third party against any of the Indemnified Parties by a court or tribunal of competent jurisdiction in respect to any Claim. If You do not timely defend against or resist a Claim after notice from Licensor, Licensor shall be entitled to investigate, defend, compromise, settle, or otherwise dispose of the Claim, and incur costs in connection therewith, at Your expense, in such manner as Licensor deems in its best interests until a reasonable time after You comply with its obligations under this Section 10.
  • Page 50 Epiphan Hardware Products, Software, Documentation or related information. 14. Intellectual Property: Epiphan, Epiphan Systems and Epiphan Video are tradenames, trademarks or registered trademarks of Epiphan Systems Inc. in certain countries. All Licensor product names and logos are trademarks or registered trademarks of Epiphan Systems Inc.
  • Page 51 WARNING: This product has no user-serviceable parts and the battery used in this device is not replaceable. Do not attempt to disassemble. Return the device for service. CAUTION, RISK OF ELECTRIC SHOCK: This device may have multiple AC power cords installed. All power sources shall be disconnected before servicing to avoid shock hazard.
  • Page 52 This document may contain links to non-Epiphan web sites. These links are provided to you as a convenience, and Epiphan is not responsible for the content of any linked web site. Any outside web site accessed from the Epiphan web site is independent from Epiphan, and Epiphan has no control over the content of that web site. In addition, a link to any non-Epiphan web site does not imply that Epiphan endorses or accepts any responsibility for the content or use of such a web site.

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