ASROCK C3758D4I-4L User Manual

Server/workstation motherboard

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C3758D4I-4L
C3558D4I-4L

User Manual

Version 1.0
Published November 2017
Copyright©2017 ASRock Rack INC. All rights reserved.

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Summary of Contents for ASROCK C3758D4I-4L

  • Page 1: User Manual

    C3758D4I-4L C3558D4I-4L User Manual Version 1.0 Published November 2017 Copyright©2017 ASRock Rack INC. All rights reserved.
  • Page 2: Copyright Notice

    In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like), even if ASRock Rack has been advised of the possibility of such damages arising from any defect or error in the documentation or product.
  • Page 3: Contact Information

    If you require assistance please call ASRock Tel : +886-2-28965588 ext.123 (Standard International call charges apply)
  • Page 4: Table Of Contents

    Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installation of Memory Modules (DIMM) Expansion Slots (PCI Express Slot) Jumper Setup Onboard Headers and Connectors Unit Identification purpose LED/Switch Driver Installation Guide Dual LAN and Teaming Operation Guide...
  • Page 5 Advanced Screen 3.3.1 CPU Configuration 3.3.2 DRAM Configuration 3.3.3 Chipset Configuration 3.3.4 Storage Configuration 3.3.5 ACPI Configuration 3.3.6 USB Configuration 3.3.7 Super IO Configuration 3.3.8 Serial Port Console Redirection 3.3.9 H/W Monitor 3.3.10 System Event Log 3.3.11 Intel SPS Configuration 3.3.12 Instant Flash Security Screen 3.4.1 Secure Boot...
  • Page 6 Chapter 4 Software Support Install Operating System Support CD Information 4.2.1 Running The Support CD 4.2.2 Drivers Menu 4.2.3 Utilities Menu 4.2.4 Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...
  • Page 7: Chapter 1 Introduction

    In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.
  • Page 8: Specifications

    - RDIMM: 4GB, 8GB, 16GB, 32GB Frequency - Non-ECC UDIMM: 1600/1866/2133/2400* MHz - ECC UDIMM: 1600/1866/2133/2400* MHz - RDIMM: 1600/1866/2133/2400* MHz *Only C3758D4I-4L supports DDR4 up to 2400. Voltage 1.2V Expansion Slot PCIe 3.0 x8 1 x PCIe MEx8 / EE x8 (MAX x8 by BIOS setup)
  • Page 9 C3758D4I-4L / C3558D4I-4L Management ASPEED AST2500 : IPMI (Intelligent Platform Management BMC Controller Interface) 2.0 with Ikvm and vMedia support IPMI Dedicated 1 x Realtek RTL8211E for dedicated management LAN GLAN - Watch Dog Features - NMI Gracphics Controller ASPEED AST2500...
  • Page 10 - CPU/Rear/Front Fan Tachometer - CPU Quiet Fan (Allow CPU Fan Speed Auto-Adjust by CPU Temperature) - CPU/Rear/Front Fan Multi-Speed Control Voltage Monitoring: +12V, +5V, +3.3V, CPU Vcore, DRAM, Voltage +BAT, 3VSB, 5VSB Support OS Microsoft® Windows® - Server 2016 (64 bit) - Server 2012 (64 bit) - Server 2012 R2 (64 bit) Linux...
  • Page 11: Unique Features

    . With this utility, you can press the <F6> key during the POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.
  • Page 12: Motherboard Layout

    1.4 Motherboard Layout 17.0cm (6.7 in) ATXPWR1 REAR_FAN1 DC_IN12V1 PSU_SMB1 DDR4_B1 ( DDR4, 64 bit, 288-pin module, Blue) DDR4_B2 DDR4, 64 bit, 288-pin module, White) CMOS Battery DDR4_A1 DDR4, 64 bit, 288-pin module, Blue) DDR4_A2 DDR4, 64 bit, 288-pin module, White) HDD_PWR1 ME_RECOVERY1 BMC_DIS1...
  • Page 13 C3758D4I-4L / C3558D4I-4L Description PSU SMBus (PSU_SMB1) Rear Fan Connector (REAR_FAN1) ATX Power Connector (ATXPWR1)* ATX 12V Power Connector (DC_IN12V1)* 2 x 288-pin DDR4 DIMM Slots (DDR4_A1 DDR4_B1) 2 x 288-pin DDR4 DIMM Slots (DDR4_A2, DDR4_B2) HDD Power Connector (HDD_PWR1)
  • Page 14 Description SATA3 Connector (SATA_1), White Chassis ID Jumper (CHASSIS_ID3) Chassis ID Jumper (CHASSIS_ID2) Chassis ID Jumper (CHASSIS_ID1) Enable/Disable BMC Jumper (BMC_DIS1) ME Recovery Jumper (ME_RECOVERY1) Thunderbolt AIC Connector (TB1) *Please use either the ATX 12V Power Connector (DC_IN12V1) or the ATX Power Connector (ATXPWR1) at one time.
  • Page 15: Onboard Led Indicators

    C3758D4I-4L / C3558D4I-4L 1.5 Onboard LED Indicators ATXPWR1 REAR_FAN1_LED1 DDR4_B1 ( DDR4, 64 bit, 288-pin module, Blue) DDR4_B2 DDR4, 64 bit, 288-pin module, White) CMOS Battery DDR4_A1 DDR4, 64 bit, 288-pin module, Blue) DDR4_A2 DDR4, 64 bit, 288-pin module, White)
  • Page 16: I/O Panel

    1.6 I/O Panel No. Description No. Description UID Switch (UID) LAN RJ-45 Port (LAN4)** COM Port (COM1) LAN RJ-45 Port (LAN3)** VGA Port (VGA1) Dedicated IPMI LAN Port* LAN RJ-45 Port (LAN2)** USB 3.0 Ports (USB3_12)*** LAN RJ-45 Port (LAN1)** LAN Port LED Indications *There are two LED next to the LAN port.
  • Page 17 C3758D4I-4L / C3558D4I-4L **There are two LEDs on each LAN port. Please refer to the table below for the LAN port LED indications. SPEED LED ACT/LINK LED LAN Port LAN Port (LAN1, LAN2, LAN3, LAN4) LED Indications Speed LED Activity / Link LED...
  • Page 18: Block Diagram

    C3758/3558D4I-4L 1.7 Block Diagram Mini-ITX PCIe x4/x8 DDR4 ChannelA DDR4 1600/1866/2133 PCIe slot7 DDR4 ChannelB DDR4 1600/1866/2133 SATA3 6G x4 SATA3 6G x4 Intel Processor Denverton SoC Marvell SGMII C3000 88E1543 SATA3 6G x5 Front USB2.0 Header USB2.0 Port1 USB 2.0 USB2.0 Port2 USB_SEL1 Select by 2 jumpers...
  • Page 19: Chapter 2 Installation

    C3758D4I-4L / C3558D4I-4L Chapter 2 Installation This is a Mini-ITX form factor (6.7'' x 6.7'', 17.0 cm x 17.0 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it.
  • Page 20: Installation Of Memory Modules (Dimm)

    2.3 Installation of Memory Modules (DIMM) This motherboard provides four 288-pin DDR4 (Double Data Rate 4) DIMM slots, and supports Dual Channel Memory Technology. 1. For dual channel configuration, you always need to install identical (the same brand, speed, size and chip-type) DDR4 DIMM pairs. 2.
  • Page 21 C3758D4I-4L / C3558D4I-4L...
  • Page 22: Expansion Slots (Pci Express Slot)

    2.4 Expansion Slots (PCI Express Slot) There is 1 PCI Express slot on this motherboard. PCIE slot: PCIE7 (PCIE 3.0 x8 slot) is used for PCI Express max x8 lane width cards. Slot Generation Mechanical Electrical Source PCIE 7 x8 / x4 Installing an expansion card Step 1.
  • Page 23: Jumper Setup

    C3758D4I-4L / C3558D4I-4L 2.5 Jumper Setup The illustration shows how jumpers are setup. When the jumper cap is placed on the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short”...
  • Page 24 SATA DOM Power Jumper 2 (3-pin SATA_PWR2) SATA DOM (SATA_12) Normal SATA (Default) (see p.6, No. 14) requires 5V power supply SATA DOM (SATA_12) does NOT require 5V power supply USB Selection Jumpers (3-pin USB_SEL1) (see p.6, No. 19) 1. USB3_2 on the Rear I/O 1.
  • Page 25: Onboard Headers And Connectors

    C3758D4I-4L / C3558D4I-4L 2.6 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard.
  • Page 26 TPMS Header This connector supports Trust- (17-pin TPMS1) ed Platform Module (TPM) (see p.6, No. 30) system, which can securely store keys, digital certificates, passwords, and data. A TPM system also helps enhance network security, protects digital identities, and ensures platform integrity.
  • Page 27 C3758D4I-4L / C3558D4I-4L System Panel Header This header accommodates PLED+ PLED- PWRBTN# (9-pin PANEL1) several system front panel (see p.6, No. 28) functions. RESET# HDLED- HDLED+ PWRBTN (Power Switch): Connect to the power switch on the chassis front panel. You may configure the way to turn off your system using the power switch.
  • Page 28 Auxiliary Panel Header This header supports multiple (18-pin AUX_PANEL1) functions on the front panel, (see p.6, No. 29) including front panel SMB, internet status indicator. A. Front panel SMBus connecting pin (6-1 pin FPSMB) This header allows you to connect SMBus (System Management Bus) equipment. It can be used for communication between peripheral equipment in the system, which has slower transmission rates, and power management equipment.
  • Page 29 3-Pin CPU fan to the CPU fan connector on this motherboard, please connect it to Pin 1-3. For more details, please refer to the Cooler QVL list on the ASRock Rack website. HDD Power Connector Please connect a 4-pin power (4-pin HDD_PWR1) cable to this connector to (see p.6, No.
  • Page 30 LAN3_LINK LAN LED Connector This 4-pin connector is used LED_PWR (LED_LAN3_4) LED_PWR for the front LAN status LAN4_LINK (see p.6, No. 23) indicator. Thermal Sensor Header Please connect the thermal (3-pin TR1) sensor cable to either pin 1-2 (see p.6, No. 24) or pin 2-3 and the other end to the device which you wish to monitor its temperature.
  • Page 31: Unit Identification Purpose Led/Switch

    C3758D4I-4L / C3558D4I-4L 2.7 Unit Identification purpose LED/Switch With the UID button, You are able to locate the server you’re working on from behind a rack of servers. Unit Identification When the UID button on the purpose LED/Switch front or rear panel is pressed,...
  • Page 32: Dual Lan And Teaming Operation Guide

    2.9 Dual LAN and Teaming Operation Guide Dual LAN with Teaming enabled on this motherboard allows two single connections to act as one single connection for twice the transmission bandwidth, making data transmission more effective and improving the quality of transmission of distant images.
  • Page 33: Chapter 3 Uefi Setup Utility

    C3758D4I-4L / C3558D4I-4L Chapter 3 UEFI Setup Utility 3.1 Introduction Th is section explains how to use the UEFI SETUP UTILITY to confi gure your system. Th e UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer.
  • Page 34: Navigation Keys

    3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...
  • Page 35: Main Screen

    C3758D4I-4L / C3558D4I-4L 3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.
  • Page 36: Advanced Screen

    3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, DRAM Configuration, Chipset Configuration, Storage Configuration, ACPI Configura- tion, USB Configuration, Super IO Configuration, Serial Port Console Redirection, H/W Monitor, System Event Log, Intel SPS Configuration and Instant Flash. Setting wrong values in this section may cause the system to malfunction.
  • Page 37: Cpu Configuration

    C3758D4I-4L / C3558D4I-4L 3.3.1 CPU Configuration Intel SpeedStep Technology Intel SpeedStep technology is Intel’s new power saving technology. Processors can switch between multiple frequencies and voltage points to enable power saving. The default value is [Enabled]. Configuration options: [Enabled] and [Disabled]. This item will be hidden if the current CPU does not support Intel SpeedStep technology.
  • Page 38: Hardware Prefetcher

    DCU Streamer Prefetcher DCU streamer prefetcher is an L1 data cache prefetcher (MSR 1A4h [2]). Hardware Prefetcher Automatically prefetch data and code for the processor. Enable for better performance. CPU C States Support Enable CPU C States Support for power saving. It is recommended to keep C3, C6 and C7 all enabled for better power saving.
  • Page 39: Dram Configuration

    C3758D4I-4L / C3558D4I-4L 3.3.2 DRAM Configuration Fast Boot Enables/Disables fast boot which skips memory training and attempts to boot using last known good configuration. Memory Test Enable/Disables MRC test that writes and reads certain regions of memory and stresses then through the use of the Converged Pattern Generation and Checking (CPGC) engine in order to verify if the memory operation is healthy.
  • Page 40: Chipset Configuration

    3.3.3 Chipset Configuration Switch Board Configuration Select configuration of board. C3758D4I-4L C3558D4I-4L Config 1: PCIE7 x8, SATA_0-7 Config 1: PCIE7 x4, SATA_0-3 and 12 Config 2: PCIE7 x4, SATA_0-12 Config 2: PCIE7 x4, SATA_4-7 Config 3: PCIE7 x4, SATA_8-12 Config 4: PCIE7 x8, SATA_12...
  • Page 41: Onboard Vga

    C3758D4I-4L / C3558D4I-4L Onboard VGA Use this to enable or disable the Onboard VGA function. The default value is [Auto]. *This item is not available when the Primary Graphic Adapter is set to [Onboard VGA] or [Onboard Hdmi] . VT-d...
  • Page 42: Storage Configuration

    3.3.4 Storage Configuration Hard Disk S.M.A.R.T. Use this item to enable or disable the S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) feature. Configuration options: [Disabled] and [Enabled]. SATA Controller 0 Use this item to enable or disable the SATA controller 0 for SATA_0 to SATA_3 and SATA_8 to SATA_11.
  • Page 43 C3758D4I-4L / C3558D4I-4L mode for SATA_4 to SATA_7 and SATA_12. SATA SGPIO2 Enables SATA SGPIO2 function. It Enabled SATA SGPIO please insert jumper to J6.
  • Page 44: Acpi Configuration

    3.3.5 ACPI Configuration PCIE Devices Power On Use this item to enable or disable PCIE devices to turn on the system from the power-soft- off mode. Ring-In Power On Use this item to enable or disable Ring-In signals to turn on the system from the power- soft-off mode.
  • Page 45: Usb Configuration

    C3758D4I-4L / C3558D4I-4L 3.3.6 USB Configuration Legacy USB Support Enable or disable Legacy OS Suppor t for USB 2.0 dev ices. If you encounter USB compatibility issues, it is recommended to disable legacy USB support. Select UEFI Setup Only to support USB devices under the UEFI setup and Window/Linux operating sustems...
  • Page 46: Super Io Configuration

    3.3.7 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the serial port. Serial Port Address Use this item to select an optimal setting for Super IO device. SOL Configuration Use this item to set SOL configuration.
  • Page 47: Serial Port Console Redirection

    C3758D4I-4L / C3558D4I-4L 3.3.8 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection.
  • Page 48: Flow Control

    Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [38400], [57600] and [115200]. Data Bits Use this item to set the data transmission size.
  • Page 49: Console Redirection

    C3758D4I-4L / C3558D4I-4L Redirection After BIOS POST If the [Bootloader] is selected, legacy console redirection is disabled before booting to legacy OS. If [Always Enabled] is selected, legacy console redirection is enabled for legacy OS. The default value is [Always Enabled].
  • Page 50: H/W Monitor

    3.3.9 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage. Fan Control If [Auto] is selected, the fan speed will controlled by BMC.
  • Page 51: Watch Dog Timer

    C3758D4I-4L / C3558D4I-4L Smart Fan Duty Control Smart Fan Duty x (x means 1 to 11 stage) This allows you to set duty cycle for each stage. Smart Fan Temp Control Smart Fan Temp x (x means 1 to 11 stage) This allows you to set temperature for each stage.
  • Page 52: System Event Log

    3.3.10 System Event Log System Errors System Error Enable/Disable/Auto setup options. If Auto is selected, the enabling or disablinf of errors in the driver is skipped. Memory ELog Support Use this item to enable or disable Memory Error logging support. Log Correctable Errors Use this item to enable or disable Correctable Mermory Error logging support.
  • Page 53 C3758D4I-4L / C3558D4I-4L Log Correctable Error Use this item to enable or disable sending system event Signal on Correctable error Whea Suuport Use this item to enable or disable Windows Hardware Error Architecture.
  • Page 54: Intel Sps Configuration

    3.3.11 Intel SPS Configuration ME Subsystem screen displays the Intel ME Subsystem Configuration information, such as Operational Firmware Version and Firmware State.
  • Page 55: Instant Flash

    C3758D4I-4L / C3558D4I-4L 3.3.12 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive,...
  • Page 56: Security Screen

    3.4 Security Screen In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility.
  • Page 57: Secure Boot

    C3758D4I-4L / C3558D4I-4L 3.4.1 Secure Boot Secure Boot Enable to support Windows 8 or later version Secure Boot. Secure Boot Mode Secure Boot mode selector: Standard/Custom. In Custom mode, Secure Boot Vari- ables can be configured without authentication.
  • Page 58: Key Management

    3.4.2 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Provision Factory Defaults Allow to provision factory default Secure Boot keys when System is in Setup Mode. Install Default Secure Boot Keys Please install default secure boot keys if it’s the first time you use secure boot.
  • Page 59: Authorized Signatures

    C3758D4I-4L / C3558D4I-4L Platform Key(PK) Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256)
  • Page 60 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test Forbidden Signatures Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2.
  • Page 61 C3758D4I-4L / C3558D4I-4L b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test...
  • Page 62: Boot Screen

    3.5 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option Priorities Boot Option #1 Use this item to set the system boot order. Boot Option #2 Use this item to set the system boot order.
  • Page 63: Setup Prompt Timeout

    C3758D4I-4L / C3558D4I-4L Setup Prompt Timeout This shows the number of seconds to wait for setup activation key. 65535(0XFFFF) means indefinite waiting. Bootup Num-Lock If this item is set to [On], it will automatically activate the Numeric Lock function after boot-up.
  • Page 64: Csm(Compatibility Support Module)

    3.5.1 CSM(Compatibility Support Module) Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows 8.1 64-bit and all of your devices support UEFI, you may also disable CSM for faster boot speed. Items below vary depending on the CSM option.
  • Page 65: Event Logs Screen

    C3758D4I-4L / C3558D4I-4L 3.6 Event Logs Screen Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.
  • Page 66: View Smbios Event Log

    View Smbios Event Log Press <Enter> to view the Smbios Event Log records. All values changed here do not take effect until computer is restarted.
  • Page 67: Server Mgmt Screen

    C3758D4I-4L / C3558D4I-4L 3.7 Server Mgmt Screen Wait For BMC Wait For BMC response for specified time out. In PILOTII, BMC starts at the same time when BIOS starts during AC power ON. It takes around 30 seconds to initialize Host to...
  • Page 68: System Event Log

    3.7.1 System Event Log SEL Components Change this to enable ro disable all features of System Event Logging during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress or both.
  • Page 69: Bmc Network Configuration

    C3758D4I-4L / C3558D4I-4L 3.7.2 BMC Network Configuration Lan Channel (Failover) Manual Setting IPMI LAN If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP address, toggle to [Yes], and the changes take effect after the system reboots. The default value is [No].
  • Page 70 The default login information for the IPMI web interface is: Username: admin Password: admin For more instructions on how to set up remote control environment and use the IPMI man- agement platform, please refer to the IPMI Configuration User Guide or go to the Support website at: http://www.asrockrack.com/support/ipmi.asp...
  • Page 71: Exit Screen

    C3758D4I-4L / C3558D4I-4L 3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY.
  • Page 72: Chapter 4 Software Support

    4.2.4 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...
  • Page 73: Chapter 5 Troubleshooting

    C3758D4I-4L / C3558D4I-4L Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
  • Page 74 1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...
  • Page 75: Technical Support Procedures

    C3758D4I-4L / C3558D4I-4L 5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type 3.

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