Troubleshooting - Revo SUPERCD Owner's Manual

TROUBLESHOOTING

PROBLEM
FM: HISS
DAB: Burbling/Intermittent
Cut-Out
DAB: 'No stations available'
Cannot connect to network
42
CAUSE
Low signal strength.
Low signal strength.
Network down.
Router restricts access to listed
MAC addresses.
Insuffi cient Wi-Fi signal strength.
Unknown encryption method.
Unusual network confi guration.
Firewall preventing access.
SOLUTIONS
Check/move antenna.
Move radio to another location.
Re-scan local (high-strength)
stations only.
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
As above, then rescan stations.
Check that network is working
between computer and the router.
Obtain the SUPERCD MAC address
from MENU > SYSTEM SETTINGS >
NETWORK > VIEW SETTINGS and
add to router list
Check distance to router.
See if a computer can connect to
the network in this location.
Change encryption method on
router. SUPERCD supports WEP , WPA
and WPA2.
Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL SETTINGS
Check the following ports are open
on the router:
UDP and TCP ports 80 and 123
DNS port 53
Windows shares: ports 135 - 139
and 445
Windows media player: varies -
Non-Microsoft fi rewalls may require
confi guration for UPnP .