Thuraya WE User Manual
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Thuraya WE User Manual

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Thuraya WE

User Manual

Draft rev K : 28 July 2017
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<< FRONT COVER >>
<< Thuraya to add product image/branding >>
<< Inside front cover >>
Thuraya Logo/branding/....
? Thuraya Contact Details ?
Support
Help
Sales
Test number
Version XX.XX
Copywrite etc...
Commented [GI1]: There are now 54 instances of Thuraya
WE and 24 instances of Thuraya WE Why add the quote
marks?
1 |
P a g e

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Summary of Contents for Thuraya WE

  • Page 1: User Manual

    Commented [GI1]: There are now 54 instances of Thuraya Thuraya WE WE and 24 instances of Thuraya WE Why add the quote marks? User Manual Draft rev K : 28 July 2017 ----------------------------------------------------------------------------------------------------------------------------- -- << FRONT COVER >> << Thuraya to add product image/branding >>...
  • Page 2 CELLULAR MODE ..........................13 Thuraya Partner Network Roaming Services Coverage Map ............13 CONNECTION OPTIONS ......................... 14 How to Connect to the Thuraya WE ....................14 Application Menu Tree ........................15 The WE APP ............................16 Thuraya WE APP status bar ......................17 Satellite Mode –...
  • Page 3 CONFIGURATION & SETTINGS ......................23 User Control/Restrictions ......................... 23 Dashboard ............................23 WE Service Restrictions ......................... 23 Settings.............................. 23 App Settings (Available on the WE APP Only) ................23 Clear Passwords ..........................23 Help ............................... 23 About ............................. 23 Device Settings ..........................23 STATUS INDICATORS ..........................

  • Page 4: Introduction

    INTRODUCTION << This introduction is for Thuraya to author and match to their media releases and brochures>> A Wi-Fi Hotspot device capable of connecting to Thuraya’s Satellite Network and their 3G / 4G (LTE) Network roaming Partners Key services •...

  • Page 5: Safety

    SAFETY ERSONAL RADIATION LIMITS • Thuraya WE is a low power radio transmitter and receiver. When it is ON, it receives and sends out radio frequency (RF) signals • Thuraya WE has an in-built transceiver and active antenna. This antenna transmits RF energy.

  • Page 6: Batteries

    Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Posted Facilities Turn the Thuraya WE OFF in any facility where posted notices require such as hospitals and on-board aircraft. ATTERIES This product contains Lithium-ion rechargeable cylindrical cells.

  • Page 7: Emergency Calls

    Always handle with care. Recommendations for proper handling: • The Thuraya WE antenna may be tilted up to 90 degrees to point to Thuraya satellite. Extending the antenna beyond 180 degrees would likely damage the hinge or electrical connections within. •...

  • Page 8: Getting Started

    VERVIEW ONTENTS  Thuraya WE (device)  User Manual  SIM card adapters  AC plug pack (includes four international adapters) External Power The Thuraya WE should only be powered by the supplied AC plug pack. P a g e...

  • Page 9: Product Setup

    1. Fit the AC plug pins for in your region to the world to the plug pack. 2. Open the front cover and plug the DC cable to the Thuraya WE. With a gentle push, turn the lock ring clockwise to ensure a waterproof seal. See photo below.

  • Page 10: Insert The Sim

    Slow flashing red LED will be accompanied with a short tone to indicate dropping below 10%. NSERT THE The Thuraya WE can readily accept a standard size SIM. Adapters are provided for a Micro or Nano sized SIMs. Insert SIM card with contacts facing up, as pictured below. Push the SIM card in to lock. To Eject, push the SIM card in again.

  • Page 11: Restarting The Device

    URNING THE DEVICE To turn the Thuraya WE on, press the power button for 3 seconds or until you hear a beep. A steady green power LED means the device is ready for use. To check the battery charge level, press the power button for 1 second.

  • Page 12: Satellite Mode

    Switching to Data mode only allows the users to access the Internet. Take the Thuraya WE outdoors. Make sure the antenna has a clear and unobstructed view of the sky in a region serviced by the Thuraya network. Refer to image below for the Thuraya satellite coverage map.

  • Page 13: Cellular Mode

    CELLULAR MODE Switch to Cellular mode. In cellular mode, the Thuraya WE allows the user to send SMS messages and browse the web, if Data service in enabled in the Dashboard. SMS’s can be sent by different smart devices simultaneously, however as only one SMS can be sent out at a time, newly written SMS’s will be added to an outbound queue.

  • Page 14: Connection Options

    On your smartphone, tablet or computer open your Wi-Fi settings. With the Thuraya WE device ready for use, connect to the SSID WE-TCFxxxxx (where ‘xxxxx’ is a number). SSID can be found on the label at bottom of the device. Default Wi-Fi password is ‘password1234’ (sans quotes).
  • Page 15 PPLICATION A menu map is provided below to guide users within The WE App or Web Portal. CALL (WE App only) Dial a number View previous calls Re-dial a previous number Message a previous called number Clear all previous calls...
  • Page 16 WE APP The WE APP can be used to control and manage the Thuraya WE on Android and iOS, phones and tablets. Download ‘Thuraya WE’ from either the App Store or Google Play The APP is available in eight languages. The language used by the APP will be based from the system language of the Smart Device.

  • Page 17: Thuraya We App Status Bar

    Thuraya WE APP status bar 17 | P a g e...

  • Page 18: Satellite Mode – Voice

    Satellite Mode – Voice Make sure the Thuraya WE has registered before you proceed. On the dashboard, “Thuraya” will appear after the registration process is successful. How to make a call • To make a call, enter the full dialling sequence: 00 or + [Country Code] [Area Code] [Phone Number] using the country drop-down if required, or select a Contact.

  • Page 19: Cellular Mode - Data

    Cellular Mode - Data How to connect to the Internet • Make sure the Thuraya WE is registered with Cellular network before you proceed. On the dashboard, Cellular network provider will appear after the registration process is successful on the Cellular network.

  • Page 20: Web Portal

    To connect to the Thuraya WE, open a web browser and type in ‘http://we.local‘ (without the quotes) in the address bar. The Web Portal offers the same functionality as the Thuraya WE APP but, it does not provide access to call and messaging features.

  • Page 21: Thuraya We Web Portal Status Bar

    Cellular Mode - Data How to connect to the Internet • Make sure the Thuraya WE is registered with Cellular network before you proceed. On the dashboard, Cellular network provider will appear after the registration process is successful on the Cellular network.
  • Page 22 • Toggle the Data “Enable” switch to begin data session. 22 | P a g e...

  • Page 23: Configuration & Settings

    Recent Call Logs View the history of calls made, received and missed. Logs This is a file where events that occur in the Thuraya WE are recorded. This file may be requested for troubleshooting. 23 | P a g e...
  • Page 24 Admin (This is a separate tab on the Web Portal) Admin settings are a set of advanced options for configuring the Thuraya WE device. This requires an administrator password to access from The APP. By default, this is set to ‘password’ but can be changed in the restriction settings.
  • Page 25 Admin Password Update/change the Admin password Call Services Enable/Disable call restriction by requiring a password. Calls to emergency numbers will not be restricted regardless of the restriction setting. SMS Services Enable/Disable SMS restriction by requiring a password. 25 | P a g e...

  • Page 26: Status Indicators

    STATUS INDICATORS 26 | P a g e...

  • Page 27: Product Specifications

    PRODUCT SPECIFICATIONS POWER SPECIFICATIONS 12V + 0.6V Rated Input: 12V DC, 3A max Battery Type: Lithium Ion, rechargeable Battery Capacity: 7.4V, 6Ah, (2S2P) At 75% Depth of Discharge (DoD) Min Charge cycles: RUN TIMES (BATTERY) Cell - standby: 20 hrs Cell - Data: 9 hrs Sat - standby: 6 hrs Sat - voice: 5 hrs...
  • Page 28 FCC ID: YP9CIOF1701 Safety IEC 60950 & CB certificate REACH RoHS IP54 28 | P a g e...

  • Page 29: Dimensions

    Commented [FS5]: Update image with a line drawing IMENSIONS 29 | P a g e...

  • Page 30: Faqs

    5. The Thuraya WE require good satellite signal strength and GPS/GNSS lock before it can register to the Thuraya network. It is best to take the Thuraya WE out in the open with direct line of sight to the satellite as aided by the S.A.P.A to get the best signal reception possible.
  • Page 31 In Satellite Voice mode, only user can make a call at one time. Other connected users will see a “Call in Progress” in the WE APP and will have to wait until the call is finished to make a call. If a call is in progress, any SMS sent will wait in queue and will be sent after the call is finished.
  • Page 32 Icon Description App / Call services unavailable Portal Messaging available Registered on the Both Cellular 3G network Messaging restricted Registered on the Both Cellular 4G network Messaging unavailable Registering on the Both Cellular network Messaging error Cellular network Both unavailable GNSS not seen Both Cellular network...
  • Page 33 A table below lists all possible Thuraya WE alerts that will help the user interpret and make Commented [FS7]: Move this section to FAQ. appropriate actions. The following alerts could occur during operation of the Thuraya WE and will be displayed in the System alerts section of the app.
  • Page 34 c. Tap "Ok" d. The device will begin to package the logs and the handset will download them. This process may take some time. At the end, the handset will present a "Report Generated" message e. Connect the handset to a PC, open iTunes. Select the device from the drop down list Select "Apps"...
  • Page 35 The Thuraya WE firmware can only be upgraded via the Thuraya WE web portal. Contact Thuraya support for Thuraya WE firmware update. Download the firmware and save in your local drive. Open a web browser and type in ‘http://we.local‘ (without the quotes) in the address bar and use the following steps: 35 |...

  • Page 36: Support Contact

    1. Navigate to the ‘System’ tab. 2. Select ‘Terminal (WE) Firmware Upgrade’ from the side bar. 3. Press the ‘Choose file’ button and locate the firmware upgrade file. 4. Press the Terminal (WE) Firmware Upgrade button and wait for the process to complete. SUPPORT CONTACT For additional product support contact Thuraya: Web: www.thuraya.com...

  • Page 37: Basic User Details

    BASIC USER DETAILS For future reference, record your Thuraya WE details here: TCF__ __ __ __ __ The product serial number found on Serial #: the product label The Wi-Fi SSID is written on the Wi-Fi SSID: product label. The phone number of your Thuraya...

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