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What to do if it goes wrong
Problem
The iron has
no power.
Why is the iron not
producing steam?
Why is the steam
boost not working?
Why is the spray burst
not working?
Water is leaking
from the iron.
Why is the appliance
beeping and the digital
display Red?
Digital power
error log
Solution
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always use
a British 13amp fuse.
• There may be no water in water tank, fill the water tank.
• The temperature control dial or steam control has not been
set to the appropriate settings. Go to 'Getting started'.
• The iron has a build up of limescale, Go to 'Cleaning and maintenance'.
• The steam boost button has been pressed too often within a short period.
Continue ironing in a horizontal position, after a short period of time use
the boost button again.
• The temperature control buttons have not been set at a temperature
the steam boost function can be used. Stand the iron in the upright position,
adjust the temperature '+' button and wait for the digital display to illuminate
blue before using the steam boost.
• The water tank is not full enough. Unplug the iron from the mains
and add water to the water tank.
• The water fill cover is not correctly closed. Close the water fill cover.
• The steam boost button has been pressed with the temperature
set incorrectly. The steam boost function should be used at
temperature settings between 6-11 and displaying this symbol
on the digital display.
• The automatic shut off mode has been activated. Gently move the iron back
and forth to re-use. The digital display will illuminate red when the selected
temperature has been reached and ready to use.
• If the LCD panel reads error (ERR), the heating element has cut out.
Please contact our Customer Service Line on: 0330 026 8455
(Mon-Fri 8:30am to 6:30pm, Sat 9:00am to 5:00pm).
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