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PROBlEM
sOlVING
HaVING TROUBlE GETTING ONlINE?
There are a number of factors that could prevent you from
connecting to the internet. Try these troubleshooting steps.
1. Install and test the USB device in another computer
2. Check your SIM card is working in another device -
e.g. mobile phone
3. Insert a known working SIM card into your USB device
4. Confirm your account is active - contact Telstra
5. Uninstall the USB device and re-install using
Windows 'Safe Mode' - consult a PC technician for
help if required (PC only)
For help topics you can chat to us at livechat.telstra.com
or visit telstra.com/ppmbb
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WaRRaNTY aNd sUPPORT
• All calls and support for PIN numbers, SIM card registration,
account and billing information, network services and other
general enquiries should be directed to Telstra.
Call 125 8880 or from a non-Telstra phone call 13 2200
and say "Pre-Paid".
• See your warranty card for warranty and service
information.
• For additional information you can access the full user
manual by clicking Help from your Device home page or via
zte.com.au
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