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AT&T Synapse SB67040 User Manual

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User's Guide
Synapse SB67040 Remote Handset

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Summary of Contents for AT&T Synapse SB67040

  • Page 1 User’s Guide Synapse SB67040 Remote Handset...
  • Page 3 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary ONTENTS Contents Preface Introduction....................................................7 Using This Document...............................................7 Description Introduction....................................................9 SB67040 Remote Handset Components ......................................10 Handset Description..............................................11 SB67040 Remote Handset Screens ..............13 LCD Screen Types.
  • Page 4 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Volume Control............................................34 Making a Call Introduction ..................................................36 Dialing Rules..................................................37 Pre-dialing ...................................................38 Live Dialing ..................................................39 Making a Call From a Directory..........................................40 Directory Sort Options ................. 41 Making a Call From an Extension List........................................42 Making a Call From the Call Log ..........................................43 Call Log Dialing Options.
  • Page 5 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Placing a Call on Hold ..............................................59 How to Retrieve a Call on Hold ..........................................60 How to Park a call ................................................61 Paging Others to Pick up a Parked Call ......................................62 How to Retrieve a Parked Call ..........................................64 Call Transfer Introduction..................................................65...
  • Page 6 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Troubleshooting Important safety instructions ................87 Maintenance..................................................88 Avoid rough treatment .

  • Page 7: Introduction

    Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble REFACE Introduction This User’s Guide provides a complete set of instructions to guide you through operation of your SB67030 Deskset. Operating these devices does not require the technical expertise of a traditional system administrator or IT professional, However, we recommend that you make one person responsible for controlling the system-wide features described in this guide.
  • Page 8 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Navigation Your SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous topic.Figure 1 illustrates the navigation conventions for this user guide.
  • Page 9 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble In This Manual Table 1 lists text formats used in this manual to assist you in identifying items referenced within procedures. Table 1 Description of Text Formats Text Format Description Screen...

  • Page 10: Description

    Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Table 1 Description of Text Formats Text Format Description A warning means that injury or death is possible if the instructions are not obeyed. WARNING A warning means that injury or death is possible if the instructions are not obeyed.
  • Page 11 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble Additional Documentation This CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and the 7610 Cordless Headset (Optional). The documentation set includes; 67020 Gateway System Administrators Guide 7610 Cordless Headset User’s Guide SB67040 Remote Handset User’s Guide...

  • Page 12: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R ESCRIPTION Introduction This s section provides a description of the functions and features of the SB67040 Remote Handset. The SB67040 Remote Handset provides a user interface for the AT&T Business Telephone System.

  • Page 13: Sb67040 Remote Handset Components

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary SB67040 Remote Handset Components Your SB67040 Remote Handset consists of the components pictured in Figure 1 Battery Cover Charger for Battery Power Cable Belt Clip cordless handset Handset Figure.

  • Page 14: Handset Description

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Description Figure 2 and Figure 3 illustrate and describe the function keys for the SB67040 Remote Handset Phone Clear/Off Function depends on mode. Hangs up current call or ends paging.
  • Page 15 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Select Selects an option out of a menu or list. Liquid Crystal Display (LCD) Provides the Graphical User Interface (GUI) for the business system Scrolls or cycles through list entries.

  • Page 16: Sb67040 Remote Handset Screens

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary SB67040 Remote Handset Screens All SB67040 Remote Handset operation begins from the Idle screen shown in Figure 4. This screen displays when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls.

  • Page 17: Lcd Screen Types

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary LCD Screen Types The SB67040 Remote Handset provides several types of screens to assist you as shown inTable 1. Table 1 SB67040 Remote Handset Screen Types The highlighted entry in the Incoming Call splash screen Incoming Ring...
  • Page 18 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Table 1 SB67040 Remote Handset Screen Types (cont’d) Interaction screens display menu Notification screens alert you that option lists in which you can cycle an action has been completed, through options and make a provides a status update, or gives selection.

  • Page 19: Display Keys

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Display Keys The SB67040 Remote Handset display keys provide programmed functions based on your current activity. For example, different display keys are available if you are making a call, using the directory, or answering a call. Table 2 provides a list and description of all of the Display keys available to you.

  • Page 20: Screen Icons

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Screen Icons The SB67040 Remote Handset screen icons provide a shorthand indication of handset activity. Table 3 lists and describes the screen icons available to you. Table 3 SB67040 Remote Handset Screen Icons Icon Function...
  • Page 21 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Table 3 SB67040 Remote Handset Screen Icons (cont’d) Icon Function Description Conference on hold Appears when a conference call is placed on hold. Speaker, or page Appears when user switches to speakerphone, or when paging.

  • Page 22: Using The Speakerphone

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Using the Speakerphone The speakerphone can be toggled on or off in all modes. When the speakerphone is active, the SPEAKER hard key is backlit. In Idle or dial mode, this hard key behaves similarly to PHONE, except that audio is routed to the speakerphone.

  • Page 23: Sb67040 Remote Handset/The Sb67030 Deskset Comparison

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary SB67040 Remote Handset/The SB67030 Deskset Comparison Table 4 highlights key capability differences between the cordless handset and the desktop Table 4 Handset/Deskset Capabilities Feature Handset Deskset Pick up held call View other Held calls Scrollable in a Call Deck...

  • Page 24: Setup

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Table 4 Handset/Deskset Capabilities Feature Handset Deskset Program Quick Not available Speakerphone Key Routes audio to/from speaker & picks up call Routes audio, pick up and hang up call (does not hang up call) SB67040 Remote Handset User’s Guide - Description...

  • Page 25: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R ETUP Introduction Your SB67040 Remote Handset ships with a factory or default settings for a variety of settings in the following categories: 1.

  • Page 26: Handset Power Up

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Power Up SB67040 Remote Handset uses a rechargeable 3.3v nickel-metal hydride cell (NiMH) pack and comes with a battery charger.. To apply power to the SB67040 Remote Handset: 1.

  • Page 27: Battery Charging

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Battery Charging Charge the handset battery for at least 16 hours before use.When fully charged, the handset battery provides approximately five hours of talk time or three days of standby time During handset start up and initialization, the LCD displays a white background.

  • Page 28: Low Battery Notification

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Low Battery Notification When the battery is low, the handset emits a single alert tone and displays a “Low Battery – please place in charger” notification screen. shown in Figure 10.

  • Page 29: Handset Registration

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Registration This procedure provides instructions for registering a SB67040 Remote Handset. For complete information on cordless device registration See the SB67030 Deskset User’s Guide for complete instructions on registering a handset. To unregistered a handset see “Handset setup begins with the IDLE screen illustrated and described in Figure 4 on page 13.”...
  • Page 30 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To access the Handset Registration function: 6. Press the SELECT function key to display the User Settings menu shown in Figure 15. 7. Press 5 on the keypad or press the down arrow on the NAVIGATION button four times to move the highlight to Cordless Registration as shown in Figure 15 and press SELECT.
  • Page 31 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To register a cordless device: 11. Once the handset has completed the initial handshake with the deskset, the handset and deskset display the “Registration in Progress” splash screens shown in Figure 18.

  • Page 32: Link Loss Notification

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Link Loss Notification If the handset goes out of the operating range of the deskset or if there is RF interference, a “Lost connection with Deskset” notification screen shown in Figure 20 displays.

  • Page 33: Handset Setup

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Setup Handset setup begins with the IDLE screen illustrated and described in Figure 4 on page 13. To view and alter configuration settings on the handset: 1.
  • Page 34 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To adjust the display contrast: Press the left or right NAVIGATION button to adjust the Contrast until the desired level is reached. 2. Press EXIT to accept the adjustments and return to the Settings menu shown in Figure 22 on page 30.
  • Page 35 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To reset the handset to default settings (factory defaults): 1. Press YES to reset default settings, or press NO to keep current settings. 2. Press EXIT to accept the adjustments and return to the Settings menu shown in Figure 22 on page 30.
  • Page 36 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To view the Product ID This page displays the handset’s identification information, including serial number, model number, software version, and registration status. This information cannot be altered Press EXIT to return to the Settings menu shown in Figure 22 on page 30.

  • Page 37: Handset Volume Control

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Handset Volume Control Handset volume control includes both Ringer and Audio volume. You can increase or decrease the audio volume during an active call or during message playback. You can increase or decrease the ringer volume only if not on an active call. To adjust the Ringer volume: Press the hard key VOL+ to increase the ringer volume, or press VOL- to decrease the ringer volume when not on an active call.
  • Page 38 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To adjust the audio volume: Press the hard key VOL+ to increase the audio volume, or press VOL- to decrease the audio volume during an active call or during message playback. Observe that a screen similar to the one shown in Figure 28 displays.

  • Page 39: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R AKING A Introduction This section describes the various methods available to you for making a call either on-hook, or off-hook. The on-hook/off-hook refers to a historical telephone concept. A phone is on-hook when there is no dial tone and you are not on a call.

  • Page 40: Dialing Rules

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Dialing Rules The dialing rules determine when the system connects to the outside phone line in dial mode. Once the rule applies, the system dials the digits. The mode changes from dial to active. There are five basic types of calls that need to be identified by the dialing rules: Table 5 Dialing Rules Call Type Dialing Rule...

  • Page 41: Pre-Dialing

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Pre-dialing Pre-dialing refers to dialing while in Idle mode or when all calls are on hold. Pressing a dialing key in these cases initiates the Pre-dial mode.

  • Page 42: Live Dialing

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Live Dialing Live dialing refers to making a new call off-hook. To. make a call off-hook: Press PHONE or SPEAKER to initiate Dial mode shown in Figure 33 Press the DIAL keys to insert a digit string at the cursor as shown in Figure 34.

  • Page 43: Making A Call From A Directory

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Making a Call From a Directory The user may access the local directory by pressing DIR in any mode with the following exceptions. In Pre-dial mode During an incoming call event (with overlay) During call transfer confirmation During conference confirmation...

  • Page 44: Directory Sort Options

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Directory Sort Options To arrange the directory according to sort criteria, use the NAVIGATION keys to scroll to the desired sort option and press SELECT. Alternatively, press a DIAL key short cut to sort the directory based on selection.

  • Page 45: Making A Call From An Extension List

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Making a Call From an Extension List You may make a call from the extension list in Idle or during Dial mode. To make a call from the extension list: 1.

  • Page 46: Making A Call From The Call Log

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Making a Call From the Call Log The user may access the call log from Idle, dial, held call or active mode. To make a call from the call log: 1.

  • Page 47: Call Log Dialing Options

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Call Log Dialing Options Hyphenation rules apply to dialing options. The following dial options are available: yyy-zzzz (7 digits) 1-yyy-zzzz (8 digits) xxx-yyy-zzzz (10 digits) 1-xxx-yyy-zzzz (11 digits) The basic rule is to display the actual Caller ID information first.

  • Page 48: Making A Call From Redial

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Making a Call From Redial The user may make a call from the redial list from Idle, dial, held call, or active mode. To make a call from the redial list: 1.

  • Page 49: Making A Call From Quick Dial

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Making a Call From Quick Dial Access the quick dial list by pressing and holding MUTE/QUICK in any mode except during: Message playback, options or forwarding Pre-dial mode An incoming call event (with overlay) Call transfer confirmation...

  • Page 50: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R NSWER Introduction If the system receives an incoming call in Idle mode, the handset will ring at the set volume and a splash screen with incoming call information will be displayed on-screen.

  • Page 51: New Call Notification

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary New Call Notification If an incoming call event occurs but you do not take any action, the new call is recorded in the call log. A call is considered as new if it has not been reviewed yet.

  • Page 52: How To Answer A Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary How to Answer a Call You have the following options to answer a call: Press ANSWER or PHONE, or SPEAKER to go off-hook. 2. Press FWD-VM to forward the call to the destination defined in the Call Forward-No Answer setting (See “Call Transfer”...

  • Page 53: Incoming Call While On A Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Incoming Call While On a Call If you are already on an active call and receive another incoming call, the system emits an abbreviated ring and displays an overlay screen similar to the one illustrated in Figure 47 with incoming call information.

  • Page 54: How To Handle Multiple Incoming Calls

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary How to Handle Multiple Incoming Calls If the system receives multiple incoming calls, the handset rings at the set volume in Idle mode, or emits an abbreviated ring if in active mode.

  • Page 55: Voicemail

    Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary H A P T E R OICEMAIL Your SB67040 Remote Handset voicemail system provides the ability to capture important messages and save, replay, or forward those messages. The voicemail system includes: 1.

  • Page 56: Voicemail Notification

    Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary Voicemail Notification If you do not respond to an incoming call event, the call is automatically forwarded to voicemail r you can forward the call to voicemail during an incoming ring event by pressing FWD-VM..

  • Page 57: Retrieving Voicemail

    Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary Retrieving Voicemail Voicemail is accessible in Idle mode only. To retrieve voicemail: Press MSG’s. on the Idle screen. 2. If auto-play is enabled, playback of the most recent message will start immediately.

  • Page 58: Reviewing Voicemail Records

    Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary Reviewing Voicemail Records You have the following options when reviewing voicemail records in message playback mode: 1. Press PLAY to begin message playback as shown in Figure 51. This option is available only if auto-play is off.

  • Page 59: Voicemail Management

    Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary Voicemail Management The user can delete a message or forward a message to an internal extension in the Synapse network. To delete a message: 1. Press OPTIONS from message playback mode:, message playback will stop and the screen shown in Figure 53 displays.
  • Page 60 Answer Voice Call Description Setup Make Call Call Mail Call Hold Transfer Conference Trouble Glossary To forward a message: 1. Press OPTIONS from message playback mode:, message playback will stop and the screen shown in Figure 55 displays. 2. Press the down NAVIGATION button to highlight Forward and press SELECT or press 2.

  • Page 61: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R Introduction Parking a call and placing it on hold are similar operations. The difference is that a Parked call can be answered by an another extension.

  • Page 62: Placing A Call On Hold

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Placing a Call on Hold To place an active call on hold: 1. Press HOLD from the Idle mode, and observe that the screen shown in Figure 58 displays.

  • Page 63: How To Retrieve A Call On Hold

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary How to Retrieve a Call on Hold If multiple calls have been placed on hold, the display header will no longer display the date and time. Instead, the phrase Next Call displays as shown in Figure 61.
  • Page 64 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary How to Park a call To park an active call: 1. Press OPTIONS and observe that the screen shown in Figure 64 displays. 2. With Park highlighted, press SELECT or 1. 3.

  • Page 65: Paging Others To Pick Up A Parked Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Paging Others to Pick up a Parked Call Once you have parked a call, you can page the other extensions in the network and inform them of the parked call. You can page from Idle, dial, held call mode, or from the park list (when accessed from held or Idle mode only).
  • Page 66 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary To page from held call mode: Press OPTIONS and observe that the screen shown in Figure 64 displays. Press the down NAVIGATION key once to highlight Page - All and press SELECT or press 2.

  • Page 67: How To Retrieve A Parked Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary How to Retrieve a Parked Call The user may retrieve a parked call by accessing the park list from Idle, dial, active, or held call mode To retrieve a parked call: 1.

  • Page 68: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R RANSFER Introduction You can only transfer an active or a held call An unsupervised transfer occurs if the user does not communicate with the transfer recipient.

  • Page 69: Transfer To An Extension

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transfer To An Extension To transfer a held or active call to an internal extension: 1. Press XFER. The current call (Call A) will be placed on hold, the system will go to transfer setup mode in preparation for a new call (Call B) and display the screen shown in Figure 73.

  • Page 70: Transfer To An External Number

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transfer to an External Number To transfer an active or a held call: 1. Press XFER in either the active or held call mode and display the screen shown in Figure 77.

  • Page 71: Transferring In Dial Mode

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transferring in Dial Mode To transfer a call to a dialed number: 1. Pressing PHONE or SPEAKER to enter dial mode and display the screen shown in Figure 80.

  • Page 72: Transferring To The Call Log

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transferring to the Call Log To transfer a call to a number in the call log: Press OPTIONS from transfer setup mode and display the screen shown in Figure 80. With Call Log highlighted, press SELECT or 1 and display the screen shown in Figure 84.

  • Page 73: Transferring To The Redial List

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transferring to the Redial List To transfer a call to a number in the redial list: Press OPTIONS from transfer setup mode and display the screen shown in Figure 86. Press down NAVIGATION key once to highlight Redial, press SELECT or 2.

  • Page 74: Transferring To The Directory

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transferring to the Directory To transfer a call to a number in the directory: Press DIR from transfer setup mode and display the screen shown in Figure 89. Press the up or down NAVIGATION key to scroll through redial list entries until desired entry is highlighted.

  • Page 75: Transferring To Quick Dial

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transferring to Quick Dial To transfer a call to a quick dial number: 1. Press and hold QUICK from transfer setup mode and display the screen shown in Figure 91.

  • Page 76: Transfer Confirmation

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Transfer Confirmation Once the user has chosen a destination number, the system goes to transfer confirmation mode.: You have the following options: 1. Press XFER to complete the transfer and return to Idle or held calls mode. If there are no other calls on hold the user will return to idle after viewing a “Call transferred”...

  • Page 77: Introduction

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R ONFERENCE Introduction You can initiate a conference during an active call or when calls are held using. Conferences occur between you and dialed calls or numbers in any of the systems lists. To conference using the extension list, call log, redial list, park list, directory, or quick dial, go to the appropriate section below: 1.

  • Page 78: Conference A Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference a Call To set up the conference: 1. Press CONF in the Idle mode and observe that the screen shown in Figure 95 displays. 2. The current call (Call A) is automatically placed on hold and the user goes to conference setup mode where system waits to establish Call B.

  • Page 79: Conference Confirmation

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference Confirmation To set up the conference: (Continued) You will then go to conference confirmation mode. Press CONF shown in Figure 97 to start the conference. 10.

  • Page 80: Hold/Unhold A Conference

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Hold/Unhold a Conference To put a conference on hold: 1. Press HOLD or PHONE. and observe that the screen shown in Figure 99 displays. 2. Call A and B will be placed on hold, but will still be able to communicate with each other.

  • Page 81: Cancel A Conference

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Cancel a Conference To cancel out of a current conference: 1. Press DROP from the current conference screen shown in Figure 101. 2. Press the up or down NAVIGATION key to scroll to the call you want to drop. 3.

  • Page 82: Conference With Held Calls

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Held Calls The user may conference with previously held calls by following this procedure from conference setup mode: To conference with held calls: 1. Press CONF in the Idle mode and observe that the screen shown in Figure 95 on page 75 displays.

  • Page 83: Conferences With Extension List

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conferences with Extension List The user may conference with an internal extension by following this procedure from conference setup mode: To conference using the extension list: 1.

  • Page 84: Conference With Call Log

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Call Log The user may conference with a number from the call log by following this procedure from conference setup mode:. To conference using the Call Log: 1.

  • Page 85: Conference With Redial List

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Redial List The user may conference with a number from the redial list by following this procedure from conference setup mode:. To conference using the Redial list: 1.

  • Page 86: Conference With Park List

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Park List The user may conference with a number from the park list by following this procedure from conference setup mode: To conference using the Park list: 1.

  • Page 87: Conference With Directory

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Directory The user may conference with a number from the directory by following this procedure from conference setup mode: To conference with directory: 1. Press CONF in the Idle mode and observe that the screen shown in Figure 95 on page 75 displays.

  • Page 88: Conference With Quick Dial

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Conference with Quick Dial The user may conference with a quick dial number by following this procedure from conference setup mode:. To conference using Quick Dial: 1.
  • Page 89 Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary H A P T E R ROUBLESHOOTING If you have difficulty operating your SB67040 Remote Handset, try the suggestions in Table 6. Note For customer service or product information, visit our website at www.telephones.att.com 1 (800) 222-3111 or call...

  • Page 90: Important Safety Instructions

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Table 6 SB67040 Remote Handset Problem Resolutions Symptom Probable Cause Corrective Action Remove and re-insert the batteries. If that still does not work, it may be necessary to purchase a new battery.

  • Page 91: Maintenance

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Never push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility.

  • Page 92: Avoid Water

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary Avoid water Your unit can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

  • Page 93: Glossary

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary CAUTION WARNING SB67040 Remote Handset User’s Guide - Troubleshooting90...

  • Page 94: Glossary

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary SB67040 Remote Handset User’s Guide - Troubleshooting91...

  • Page 95: Active Call

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary LOSSARY CA – Call Appearance Call Appearance represents call presence on the Synapse system. The number of call appearance buttons on the desktop dictates the number of calls on the system the User can have directed to them.

  • Page 96: Dial

    Answer Voice Call Description Setup Make Call Call Mail Hold/Park Transfer Conference Trouble Glossary DIAL Dial state refers to an intermediary state that occurs after the user has request a calling line by going off hook. As the user enters dialing digits, the System checks whether the dialing rules are met.

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