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TROUBLE SHOOTING
Should a problem occur, you may be able to find an answer in the chart
below. If the chart is not helpful or if you require further information,
please contact Customer Service,
PROBLEM
The tea or coffee is
too weak or too
strong
There is steam
releasing from the
Pod Brewing System
during the brew
cycle.
Water Drips from the
Pod Brewing System
POSSIBLE SOLUTION
The Pod Brewing System provides the flexibilty to
adjust the taste based upon personal preferences. For
example, if using the Single Pod Holder for the 5 or 8
ounce setting and a stronger tea or coffee taste is
desired, try using the Double Pod Holder with two pods
for the 5 or 8 ounce settng.
It is normal for some steam to escape from the unit
during the brew cycle. This is due to the high
temperature of the water as it makes contact with the
Pod. If excessive, heavy steam occurs, check to make
sure the Pod is properly positioned in the Pod Holder.
Some water may drip from the Drip Spout for
about 10 seconds after the brew cycle has
completed. This is normal due to water
condensation in the unit.
Make sure the Pod Holder is properly placed
within the Pod Chamber and the Lever is in the
locked position.
The Water tank must not be filled above the
MAX line.
The Pod Holder may be clogged. Rinse under
tap water to unclog the screen. If necessary,
you may also use a scrubbing brush or a pin.
The Pod must be properly placed so it sits
eveny in the Pod Holder. Press it down into the
Pod Holder.
Some water droplets on your countertop are
normal and may be caused by filling and
replacing the Water Tank.
11
Ginnys.com
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