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User Guide
Top-up
Along with your meters you will also be issued with
your own electricity top-up card, enabling you to top-up
your meters as and when you need. Our smart meter
engineer will ensure your meter is installed with positive
credit, however you should top-up very soon before that
credit runs out.
How much can I top-up?
Minumum top-up
Maximum top-up
PayPoint outlet
£2
£45
Online & App
£10
£175
SMS
£10
£175
Phone
£5
£50
App
From the comfort of your home, on the bus, in the
App
park, wherever you like – once your payment details
are securely saved to your account, you can top-up in
a couple of clicks and the payment will automatically
Online
credit your meters.
Our app is free and available to download on iOS and
Android devices.
SMS
Phone
PayPoint
User Guide
23
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