Emergency Credit - Utilita Economy 7 User Manual

18 User Guide

Emergency Credit

When you've accepted the 'low credit alert' by
pressing 'E-Credit' on your In-Home Display, you
will have access to £15 'Emergency Credit' when
your balance reaches £0. Your credit will then be
displayed as a negative balance and run down to
-£15.
If you top-up whilst in Emergency Credit, don't
forget to:
• Fully repay the credit that you've used
• In addition to the Emergency Credit, you must
also ensure the meter is topped-up by at least
£1 to avoid loss of supply
For example, if you've used £3 of Emergency
Credit, then you'll need to top-up at least £4.
FAQs
What happens if my Emergency Credit runs out?
If your Emergency Credit runs out during the week after
2pm*, your supplies will NOT go off until 10am* the
following day. This will give you enough time to top-up
your gas and/or electricity.
If your Emergency Credit runs out after 2pm* on a Friday,
your supplies will NOT go off until 10am* the following
Monday (or the day after, if it's a bank holiday). This extra
emergency supply is called 'Friendly Credit'.
*This may be subject to change
Tip
If you have lost power, you must repay all Emergency and Friendly Credit
plus at least £1.00 of positive credit, in order to restore your power.
User Guide 19
When is Emergency Credit available?
Emergency Credit Friendly Credit
Mon-Fri
Yes No
10am* - 2pm*
Mon-Fri
Yes Yes
2pm* - 10am*
Sat, Sun
Yes Yes
& Bank Holidays