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Version 3.2
Utilita Energy Limited Copyright 2017
Registered in England & Wales Company Number: 04849181
Utilita Energy Limited, Secure House, Moorside Road, Winchester, SO23 7RX
User Guide
Economy 7 – Pay As You Go
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Table of Contents
Related Manuals for Utilita Economy 7
Summary of Contents for Utilita Economy 7
- Page 1 Opening Hours If you have lost supply please 8:00am - 10:00pm everyday call 03452 068 999 Version 3.2 Utilita Energy Limited Copyright 2017 Registered in England & Wales Company Number: 04849181 Utilita Energy Limited, Secure House, Moorside Road, Winchester, SO23 7RX...
- Page 2 User Guide Welcome to Smart Pay As You Go When you can see what you’re spending, you’re in control. With our free smart meters and In-Home Display, you’ll see exactly how much you’re spending on your gas and electricity, and when. Topping-up your gas and electricity couldn’t be easier, with quick and convenient payment options online, on our app, via SMS, or at any PayPoint outlet with cash or card.
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Page 3: Table Of Contents
User Guide Contents Looking after you Your smart meters Emergency Credit Smart Meter system Friendly Credit In-Home Display Controlling your energy Top-up Your Usage How to top-up Supply Status Boost Periods Help History Restoring your supply Messages Keypad functions Tariff Settings Targets Account... -
Page 4: Smart Meter System
E l e c t r i c i t y D u a l G a s In-Home Display Your Economy 7 electricity meter records how much energy The In-Home Display communicates with 1 5 : 3 8 U s a g e N o w 2 6 . -
Page 5: In-Home Display
User Guide User Guide In-Home Display Time History Display a range of graphs showing you how Signal much electricity you are using and when, over the Message Notification last hour, day, week or month Electricity View your balance & days left Tariff Account View your tariff &... -
Page 6: Your Usage
User Guide User Guide Your Usage Days left 15:38 Usage Now 15.06.16 15:38 Usage Now 15.06.16 15:38 Usage Now 15.06.16 This is approximately how many days your supply Menu Electricity Menu Electricity Menu Electricity will last based on your current rate of usage. Date Amount Date... -
Page 7: Supply Status
Starting a Boost Period from your electricity meter: The Supply Status screen allows you to view the With Economy 7 meters there may be times you need more hot water to boost your heating, so a number status of your supply and control Boost Periods. -
Page 8: History
User Guide User Guide Messages Tariff History 15:38 15.06.16 15:38 15.06.16 15:38 Messages 12.01.16 15:38 Tariff 12.01.16 Monthly History Usage Usage Menu Back Month Back Menu SOUTH E7 Sun 12.01.16 16:30 View Total: 750 kWh Cuml: 73.30 kWH 07:00 ............................................... Rate Label Energy Fri 10.01.16 11:00... -
Page 9: Settings
User Guide User Guide Settings Targets Account The 'Settings' button will enable you to make simple changes to the in-home display settings and includes 15:38 Settings 12.01.16 15:38 Account 12.01.16 credit and energy budgeting features. Back Back Targets Please set your daily targets Type in your vend code. -
Page 10: Emergency Credit
User Guide User Guide FAQs Emergency Credit What happens if my Emergency Credit runs out? When is Emergency Credit available? When you've accepted the 'low credit alert' by pressing 'E-Credit' on your In-Home Display, you If your Emergency Credit runs out during the week after will have access to £15 'Emergency Credit' when 2pm*, your supplies will NOT go off until 10am* the Emergency Credit... -
Page 11: Friendly Credit
User Guide User Guide Friendly Credit Other Our Friendly Credit feature means you never What happens when Friendly Credit hours are over? When is Friendly Credit available? lose supply during evenings, weekends or bank holidays – even if your Emergency 15:38 Warning 12.01.16... -
Page 12: Top-Up
User Guide User Guide Top-up Along with your meters you will also be issued with From the comfort of your home, on the bus, in the your own electricity top-up card, enabling you to top-up park, wherever you like – once your payment details your meters as and when you need. - Page 13 Online PayPoint Phone 1. Go to www.utilita.co.uk/top-up 1. Take your gas and/or electricity top-up card to any 1. To top-up by phone call our Automated Top-up Line 1. If you haven't already, please register to use our SMS 2. Select the supply you wish to top-up...
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Page 14: Restoring Your Supply
User Guide User Guide Restoring your supply To restore supply, first top-up back in to positive To restore supply if Emergency Credit is still credit by at least £1: available: Your supply will only turn off outside of our Friendly Credit hours if all of your Emergency Credit has been used or you have not activated it before your balance reaches £0. -
Page 15: Keypad Functions
Economy 7 Meter Night Import kWh (meter read) Cost of energy used yesterday Press Tariff Data By pressing the buttons on the economy 7 meter you Total Import kWh Press Boost Periods can obtain all sorts of useful information about your... - Page 16 In the event you lose your top-up cards, you can also generate a free, digital version which can be scanned at any PayPoint outlet and is unique to your meter - it’s quick, easy and free! To generate your e-card, visit www.utilita.co.uk/e-card...
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