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Philips 32PFS5362 User Manual Page 81

5362 series full hd smart led-tv.
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No picture / distorted picture
• Make sure that the antenna is properly connected to
the TV.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Make sure that the picture settings are set correctly.
Poor antenna reception
• Make sure that the antenna is properly connected to
the TV.
• Loud speakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality. If possible, try to improve
the reception quality by changing the antenna
direction or moving devices away from the TV.
• If reception on only one channel is poor, fine-tune
this channel with Manual Installation.
Poor picture from a device
• Make sure that the device is connected properly.
• Make sure that the picture settings are set correctly.
Picture settings change after a while
Make sure that Location is set to Home . You can
change and save settings in this mode.
A commercial banner appears
Make sure that Location is set to Home.
Picture does not fit the screen
Change to a different picture format.
Picture format keeps changing with different
Select a non 'Auto' picture format.
Picture position is incorrect
Picture signals from some devices may not fit the
screen correctly. Check the signal output of the
connected device.
Computer picture is not stable
Make sure that your PC uses the supported resolution
and refresh rate.
No sound or poor sound quality
If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate
• Make sure that the sound settings are correctly set.
• Make sure that all cables are properly connected.
• Make sure that the volume is not muted or set to
• Make sure that the TV audio output is connected to
the audio input on the Home Theatre System.
Sound should be heard from the HTS speakers.
• Some devices may require you to manually enable
HDMI audio output. If HDMI audio is already enabled,
but you still do not hear audio, try changing the digital
audio format of the device to PCM (Pulse Code
Modulation). Refer to the documentation
accompanying your device for instructions.
• Note that HDCP (High-bandwidth Digital Content
Protection) support can delay the time taken for a TV
to display content from an HDMI device.
• If the TV does not recognise the HDMI device and
no picture is displayed, switch the source from one
device to another and back again.
• If there are intermittent sound disruptions, make
sure that output settings from the HDMI device are
HDMI EasyLink does not work
• Make sure that your HDMI devices are HDMI-CEC
compatible. EasyLink features only work with devices
that are HDMI-CEC compatible.
No volume icon shown
• When an HDMI-CEC audio device is connected and
you use the TV Remote Control to adjust the volume
level from the device, this behaviour is normal.
Photos, videos and music from a USB device do not
• Make sure that the USB storage device is set to Mass
Storage Class compliant, as described in the storage
device's documentation.
• Make sure that the USB storage device is compatible
with the TV.
• Make sure that the audio and picture file formats are
supported by the TV.
Choppy playback of USB files
• The transfer performance of the USB storage device
may limit the data transfer rate to the TV which
causes poor playback.
Wi-Fi and Internet
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n devices in your proximity might disturb
the wireless network.
• Make sure that the firewalls in your network allow
access to the TV's wireless connection.
• If the wireless network does not work properly in
your home, try the wired network installation.


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