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S E N T R Y
User Guide
Quest Sentry is a monitoring
system that gives you real-time
data about water, humidity and
temperature in your commercial
setting anytime from anywhere.
1-800-533-7533
www.QuestProtect.com/Sentry
© 2015 Therma-Stor LLC
Rev 5/10/17

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  • Page 1 S E N T R Y User Guide Quest Sentry is a monitoring system that gives you real-time data about water, humidity and temperature in your commercial setting anytime from anywhere. 1-800-533-7533 www.QuestProtect.com/Sentry © 2015 Therma-Stor LLC Rev 5/10/17...
  • Page 2: Table Of Contents

    Items Included ............... 3 Tools Required ..............3 Location Considerations ..........4 Installation ..............5-11 Home View ..............12 Menu ................13 Site View ..............14-15 History View ............17-18 Alert Rules ..............19 Troubleshooting ............20 S E N T R Y 1-800-533-7533 www.QuestProtect.com/Sentry © 2015 Therma-Stor LLC...
  • Page 3: Specifications

    Water Cable: 50’, 2 Conductor 22 AWG Connectivity: Wi-Fi Items Included Quest Sentry Monitor Quest Sentry Water Sensor Power Cord (6 ft.) Water Sensor Cable (50 ft.) Hanging Screw Tools Required • Phillips Screwdriver • Smart Phone (iPhone or Android Phone)
  • Page 4: Location Considerations

    Location Considerations Place Quest Sentry in the space you’d like to monitor. Locate the Quest Sentry in a central part of the location. Verify Wi-Fi connection by plugging in the Quest Sentry Monitor to an outlet. Wi-Fi verification may take a couple of minutes.
  • Page 5: Installation

    Installation Step 1. Download the Quest Sentry app from www. QuestProtect.com/Sentry or search “Quest Sentry” on the App Store or Google play. Step 2. Step 3. Launch the Quest Sentry Enter your account details and select app and enter your email and notification preferences.
  • Page 6 Installation Step 4. Launch the Quest Sentry app and log in using your email address and password that was S E N T R Y used to create your account (from Step 2). Forgot your password? Click the “Forgot Password” link and an email will be sent to you with a temporary password and reset instructions.
  • Page 7 Installation Step 6. Follow the steps in the app. First unplug and re-plug in your Sentry. Press continue. S E N T R Y If the Sentry is blinking blue, press Proceed and go to Step 8. Otherwise, press Wait and go to Step 7. S E N T R Y...
  • Page 8 Installation Step 7. Once the Sentry LED is blinking blue, press Proceed. Step 8. Click on the Settings button to go to the phone’s Wi-Fi settings. Connect to the Photon- network. Once the phone connects to the Sentry, a check mark will appear.
  • Page 9 5GHz. Enter network password if required. Press CONTINUE to connect. Note 1: The Quest Sentry requires a 2.4GHz Wi-Fi network, check that your network and password are for your 2.4GHz network.
  • Page 10 Installation Step 10. The Sentry will blink green rapidly as it receives the network credentials. The app will then wait for verification that the Sentry has connected to the cloud. This may take up to two minutes. When done ‘Sentry connected successfully!’ will be displayed.
  • Page 11 You will also see the information you just entered. Press CONTINUE to return HOME. To connect the Quest Sentry to a new Wi-Fi network: • These steps are necessary if the router is changed or the router password is changed.
  • Page 12: Home View

    Home View Dashboard The Home View dashboard provides a quick overview of all connected Quest Sentry site activity. A blue √ is a quick identifier that everything is good. A red X indicates an issue. Active Alert Sites Sentry sites with active alerts will be displayed below the dashboard.
  • Page 13: Menu

    The Quest Sentry Menu provides additional functionality. Home Quick return to Home View. Add Site The Quest Sentry app allows for multiple Sentry sites to be added to your account. Site List A complete list of all sites that are connected to your account are available in the Site List.
  • Page 14: Site View

    Site View Detailed Site Information Detailed information is available for every site that is connected to your account. Select a specific site to view available data. Primary Contact To view the primary contact information, select the drop down menu arrow in the right corner of the account name box in the Site view.
  • Page 15: Site View

    Site View Alerts On Every alert triggers a message sent to you. If needed, you can silence a site to stop all messages related to temperature and relative humidity from being sent. Water alerts cannot be silenced. To silence a site, select the ALERTS ON button.
  • Page 16: History View

    History View To view historical data on a site, select the HISTORY button. The graph will automatically populate with temperature, relative humidity, dew point, and alert data. Outdoor conditions for each will also be included. The chart defaults to a display of relative humidity at the Sentry Monitor for the current 24 hour period.
  • Page 17 History View Customizing Graphs Graphs can be customized to best meet your specific needs. To add a data type, select the corresponding button. To remove a data type, deselect the corresponding button. The chart can also be customized for time by selecting one of four options. The selected timeframe will be visible on the screen.
  • Page 18 History View Detailed Graph Data Select any point on the graph to view the exact conditions at that time period. Displayed data will correspond to the conditions that are selected. Alert History A running list of alerts for a site are shown in the Alert History section.
  • Page 19: Alert Rules

    Alert Rules Alerts are activated by the following conditions: Water Alerts: Water is sensed for longer than 10 minutes Mold Warning: Relative Humidity exceeds 65% for more than 24 hours Temperature Watch: Temperature exceeds 90° F for more than 10 minutes Temperature under 40°...
  • Page 20: Troubleshooting

    Troubleshooting For troubleshooting, view the Troubleshooting Guide at www.QuestProtect.com/Sentry.

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