Troubleshooting - Geist Watchdog Wi Instruction Manual

Chapter 4 - Final Checkout 99

Troubleshooting

Watchdog Wi Troubleshooting
The Watchdog Wi will not power up.
Use a digital volt meter (DVM) to check for AC or DC input power on the lower left hand
terminal block on the Watchdog Wi. If no voltage is present at terminal block, check the
circuit breaker or power supply that powers the Watchdog Wi. If voltage is present at the
power supply, continue to step 2.
You cannot view the Watchdog Wi's home page.
1. Verify that the Watchdog Wi is powered up and running. You will see lights on the RJ45
(Ethernet) port illuminated and flashing. If no lights are illuminated on the unit, the unit may
not be powered. If lights are illuminated and flashing, continue to step 2.
2. Connect a computer to the Watchdog Wi via a serial cable and the console port. Once
connected with a terminal emulation program running on the PC:
Type ip and press enter. This displays the current IP address set to the Watchdog Wi.
Verify it is the correct IP address.
Type nm and press enter. This displays the Net Mask. Verify it is the correct Net Mask.
Type dg and press enter. This displays the Default Gateway. Verify it is the correct Default
Gateway.
Correct any information that is wrong. If the information is correct, go to step 3.
3. With the serial cable connected and your terminal emulation program running, you can
enter an address to have the Watchdog Wi ping to. Obtain a known good IP address.
In the terminal emulation program, type ping <one space> ip address and then press
enter. Example: ping 192.168.1.1
If a ping response is not established, contact your IT department and make sure the patch
cord your using is not faulty. Have the network switch port checked to make sure it is
activated.
If a ping response is established, contact your local sales representative or Geist.
Sensors do not automatically display on the Watchdog Wi's home page.
By default, the Watchdog Wi is shipped with the sensor discovery feature turned OFF. In
order for the discovery to work, click the Sensor Discovery icon in the web page header.
Follow the directions as outlined in Web Interface/Sensor Discovery Wizard. If the Sensor
Discovery Wizard has run sensors still do not appear, work your way through the
folloWatchdog Wi steps:
GM1212 Geist Watchdog Wi Instruction Manual
© 2017