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Guarantee and Warranty Policy
Guarantee
A thirty day money-back guarantee is provided on all standard products sold. Special order
products are covered by our Limited Warranty, however they may not be returned for refund or
credit. EPROMs, RAM, Flash EPROMs or other forms of solid electronic media are not returnable for
credit - but for replacement only. An extended warranty is available. Consult the factory.
Refunds
In order to receive a refund on a product for the purchase price, the product must not have been
damaged by the customer or by the common carrier chosen by the customer to return the goods
and the product must be returned complete (meaning all user's guides, software, cables, etc.)
within 30 days of receipt and in an as-new and resalable condition. The "Return Procedure" must
be followed to assure a prompt refund.
Restocking Charges
Product returned after 30 days, and before 60 days, of the purchase will be subject to a minimum
20% restocking charge and charges for any damaged or missing parts. Products not returned
within 60 days of purchase, or products which are not in an as-new and resalable condition, are
not eligible for a credit return and will be returned to the customer.
Limited Warranty
Effective April 1, 1998, all products carry a 2-year limited warranty. Within 2 years of purchase,
Kontron will repair or replace, at our option, any defective product. Kontron will service the
warranty for all standard catalog products for the first two years from the date of shipment.
Please note: The 2-year warranty may not apply to special promotion items. Please consult the
factory for warranty verification.
Guarantee and Warranty Policy
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RMX-KB104 User's Guide
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