Appendix - Blu NEO XL User Manual

Appendix 1：Troubleshooting
If you find exceptions when operating the mobile phone, restore the factory settings and then refer
to the following table to solve the problem. If the problem persists, contact the distributor or service
provider.
Fault
The SIM card
is damaged.
The SIM card
SIM
card
error
SIM card is
For instance,
radio waves
transmitted
nearby a high
Poor received
building or in
signal quality
a basement.
congestions
occur when
you use the
mobile phone
in high-traffic
The mobile The battery
phone cannot
be powered on
Cause
is not in
position.
The metal
face of the
polluted.
Signals are
obstructed.
cannot be
Move to a place where signals can be effectively transmitted
effectively
Line
hours
energy is
exhausted.

5 Appendix

Solution
Contact your network service provider
Check the SIM card
Clean the SIM card with a clean cloth
Avoid using the mobile phone in high-traffic hours
Charge the battery
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