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Sony STR-ZA810ES Operating Instructions Manual Page 58

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1111111111111111111111111111111111111111111111111111111
4-599-109-11
LIMITED WARRANTY
U.S. and Canada only - 5 years
I
Video & Audio
I
Sony Electronics
Inc.
solely for purchases made in the United States and Sony of Canada Ltd. solely for purchases made in Canada (collectively "Sony'') warrants this product
against defects in material or workmanship for the original owner and any subsequent end user owner(s) ("You" or "Your") for the time period set forth above as set forth herein.
Pursuant to this Limited
Warranty,
Sony
will,
at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or recertified/refurbished
product of the same (or similar)
model.
For purposes of this Limited
Warranty, "recertified"
or "refurbished'' means a product or part that has been returned to its original
specifications. In the event of a
detect,
these are Your exclusive remedies. Sony does not warrant that the operation of the product will be uninterrupted or
error-free.
Term: For the time period set forth above from the original date of purchase of the product when purchased directly from Sony or Sony authorized dealer (To
determine if a dealer is in the Sony authorized dealer network, please visit
US:
www.sony.com/retailers;
Canada:
https:l/dealerlocator.sony.ca/locator; or contact
Sony directly)
,
Sony will, at its option
,
repair or replace with a new, recertified or refurbished product or
part,
any product or part determined to be
defective.
This Limited Warranty covers only the hardware components packaged with the product. It does not cover separate
accessories,
technical assistance for hardware
or software usage and it does not cover any software products whether or not contained in the product, and other included
content;
any such software or other included
content is provided "AS IS" unless expressly provided for in any enclosed software Limited Warranty or End User License Agreement. Please refer to the End User
License Agreement(s) included with the product for Your rights and obligations with respect to the software or other included content. If You purchased an extended
service plan, please refer to the service plan for the
coverage,
duration and terms of service. Extended service plans are not governed by this Limited
Warranty.
To obtain warranty service, You must deliver the
product,
in either its original packaging or packaging affording an equal degree of protection to a Sony authorized service center
together with a dated purchase receipt in order to obtain warranty
service.
Sony cannot guarantee that it will be able to repair any product under this warranty or make a product
exchange without risk to or loss of software or
data.
It is Your responsibility to remove or backup any removable media or
parts,
data, software or other materials You may
have stored or preserved on Your product. It is likely that any media or
parts,
data, software, or other materials (like
pictures,
music, videos, etc.) will be lost or reformatted
during service and Sony will not be responsible for any such damage or loss. Contact the following for
spec~ic
instructions on how to obtain warranty service for Your
product:
For purchases made in the UNITED STATES:
Visit Sony's
Website:
www.sony.com/support
Or call the Customer Experience
Center:
1-800-222-SONY (7669)
To register Your product or for contact information to purchase accessories or parts go to Sony's Website
For purchases made in CANADA:
Visit Sony's
Website:
www.sony.ca/support
Or call the Customer Experience
Center:
1-877 -899-SONY (7669)
To register Your product or for contact information to purchase accessories or parts go to Sony's Website
On-site service for televisions of certain dimensions may be available to a customer living within a 50km radius of an authorized Sony service
facility,
provided the
residence can be accessed by an on-road service
vehicle.
Repair/Replacement
Warranty:
This Limited Warranty shall apply to any
repair,
replacement part or replacement
,
recertified or refurbished product for the
remainder of the original Limited Warranty period or for ninety (90)
days,
whichever is
longer.
Any parts or product replaced under this Limited Warranty will become
the property of
Sony.
Any
replacement,
recertified or refurbished product provided under this Limited Warranty
may,
at Sony's
option,
vary in color and/or cosmetic
design from the original product and may not include any original engraving or similar
customization/personalization.
Sony is not responsible for, and this Limited Warranty does not cover, any damage arising from a failure to operate the product within its intended
uses,
or otherwise follow
the owner's manual and safety instructions relating to the product's use and installation. This Limited Warranty only covers product issues caused by defects in material or
workmanship during ordinary consumer
use. This
Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including
non-authorized online
auctions),
or issues due
to:
(i) outdoor exposure and other acts of
nature;
(ii) power
surges;
(iii) accidental
damage;
(iv)
abuse;
(v) limitations of
technology;
(vi) cosmetic damage; (vii) contact with
liquid, heat,
humidity or
perspiration, sand, smoke,
or foreign
materials;
(viii) use of parts or supplies not sold or authorized by
Sony;
(ix)
servicing not authorized or performed by Sony or a Sony authorized service
center;
(x) computer or internet viruses,
bugs,
worms. or Trojan
Horses;
(xi)
ma~unctions
due to
peripherals/accessories;
(xii) modifications of or to any part of the
product,
including
"rooting"
or other modifications to control the behavior of the product or any factory installed
operating
system;
(xiii) consumable parts such as
batteries;
or (xiv) any product where the factory-applied serial number has been altered or removed from the product. Further,
to the extent this product incorporates use of a
display,
please note that a display contains hundreds of thousands of individual
pixels,
and displays typically contain a small
number of pixels that do not function
properly.
This Limited Warranty does not cover up to .01
%
pixel outages (small dot picture elements that are dark or incorrectly
illuminated).
This Limited Warranty does not cover Sony products sold "AS
IS"
or "WITH ALL FAULTS" or consumables (such as fuses or disposable batteries)
.
Sony will not
replace missing components from any package purchased "Open
Box"
or "AS
IS".
This Limited Warranty is valid only in the United States and Canada (as
applicable).
LIMITATION ON DAMAGES: SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. NOR SHALL RECOVERY OF ANY KIND AGAINST SONY BE GREATER THAN THE ORIGINAL
PURCHASE PRICE OF THE PRODUCT FROM SONY OR AN AUTHORIZED SONY DEALER.
DURATION OF IMPLIED WARRANTIES OR CONDITIONS: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE
LAW,
ANY IMPLIED WARRANTY OF
MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED
WARRANTY.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty
lasts,
so the above
limitations or exclusions may not apply to You. This Limited Warranty
gives
You specific
legal
rights and You may have other rights which vary from jurisdiction to
jurisdiction.
For purchases made in the
U.S.:
Read the following Dispute Resolution/Arbitration provision
carefully.
It details Your rights and instructions should a
dispute related to the product arise.
What Happens If We Have A
Dispute:
Should a dispute or claim arise related to the product, Your purchase and/or use of the
product,
the terms of this Limited
Warranty,
or any service provided under the terms of this Limited Warranty (including any repair or replacement)
("Dispute"),
You and Sony agree that the Dispute
shall be resolved exclusively through binding
arbitration.
YOU UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO
ARBITRATION,
YOU ARE
GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) IN ANY DISPUTES IN COURT. You also agree that ANY
DISPUTE RESOLUTION PROCEEDING WILL ONLY CONSIDER YOUR INDIVIDUAL CLAIMS, AND BOTH PARTIES AGREE NOT TO HAVE ANY DISPUTE
HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL
ACTION.
Despite the
above,
You
have the right to litigate any Dispute on an individual basis in small claims court or other similar court of limited
jurisdiction,
to the extent the amount at issue does
not exceed
$15,000,
and as long as such court has proper jurisdiction and all other requirements (including the amount in controversy) are satisfied.
Arbitration Instructions. To begin Arbitration, either You or Sony must make a written demand to the other for
arbitration.
The Arbitration will take place before a single
arbitrator.
The arbitration will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules and the Supplementary Proceedings
for Consumer-Related disputes ("Rules") of the American Arbitration Association ("AAA"), when applicable and in effect when the claim is
filed.
You may get a copy
of AAA's Rules by contacting AAA at (800) 778-7879 or visiting
www.adr.org.
The filing fees to begin and carry out arbitration will be shared between You and
Sony,
but in no event shall Your fees ever exceed the amount allowable by the special rules for Consumers Disputes provided for by
AAA,
at which point Sony will cover
all additional administrative fees and
expenses.
This does not prohibit the Arbitrator from giving the winning party their fees and expenses of the arbitration when
appropriate pursuant to the
Rules.
Unless You and Sony agree
differently,
the arbitration will take place in the county and state where You
live,
and applicable federal
or state law shall govern the substance of any Dispute during the arbitration.
However,
the Federal Arbitration
Act,
9
U.S.C.
§
1,
et
seq.,
will govern the arbitration itself
and not any state law on
arbitration.
The Arbitrator's decision will be binding and final
,
except for a limited right of appeal under the Federal Arbitration Act.
Opt-Out
Instructions.
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION
PROVISION, THEN:
(1) You must notify Sony in writing within 30
days of the date that You purchased the
product;
(2) Your written notification must be mailed to Sony Electronics Inc., 16535 Via Esprillo, MZ 1105, San Diego CA
92127, Attn:
Legal Department; AND (3) Your written notification must include (a) Your NAME, (b) Your
ADDRESS,
(c) the DATE You purchased the product, and (d)
a clear statement that "YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY ELECTRONICS ENTITY THROUGH ARBITRATION AND/OR BE BOUND
BY THE CLASS ACTION
WAIVER."
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way,
and You will continue to enjoy the benefits of the Limited
Warranty.
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