Section 4:Troubleshooting; Contact Us; Hardware Solutions; My Computer Is Experiencing Difficulty Connecting To The Wireless Network - Motorola WU830G Manual

Section 4:Troubleshooting

Hardware Solutions

WU830G
This section details possible solutions to common problems that may
occur in using the WU830G.

Contact Us

If you are unable to locate a solution here, please access our website
at www.motorola.com/broadband/consumers for the latest
information. You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
My computer is experiencing difficulty connecting to the wireless
network.
Ensure that your computer and wireless access point is powered
on.
Ensure that your wireless USB adapter is installed correctly and
is active.
Ensure that your wireless USB adapter and access point radio
signal is enabled. Review your access point's documentation for
further instructions.
Ensure that your wireless USB adapter for your computer and the
wireless access point have the same security settings that will
allow your computer to access the wireless network. Refer to the
Configuration section of the documentation that came with your
access point.
Verify that the Access Control List (ACL) is not configured to
block your computer. Refer to the Configuration section of the
documentation that came with your access point.
Ensure that your wireless USB adapter is within range of your
access point or is not behind and obstruction; for example, metal
structures will interfere with the signal, as will 2.4 GHz cordless
phones, and microwaves.
Ensure that your access point antenna is connected.
PRELIMINARY 4-1