Faq & Trouble Shooting - ADS NAS Drive Kit User Manual

FAQs and Trouble Shooting
1. I installed a Western Digital Hard Disk, I set the jumper to Master before installation. When
I run the configuration page to Format the HD, it says that there is no Hard Disk present.
Answer: This sometimes happens with some models of Western Digital Hard Disks. We
suggest you remove ALL jumper connectors from the jumper pin. This sometimes works
better than having the jumper connector in the MASTER pin.
2. I have installed and followed all the instructions, but I cannot run the setup for the NAS
Drive Kit.
Answer: You may need to RESET the device and then run the Quick Setup Wizard again.
For the best result, make sure you wait until the NAS Drive Kit is fully booted. When you
see that the POWER LED and the LAN LED are both ON, and not blinking, then the NAS
Drive Kit has completed its boot up process.
3. Is there a newer firmware available for the NAS Drive Kit? Do I need to install that?
Answer: Check the ADS Tech support page. If you see an available firmware you may
need to download it and install it. Please verify first which version you have and then
compare the release date. Always use the latest firmware available. To check which
version you have, go to the Configuration shortcut for your NAS Drive Kit, click Home and
see the Version of your device.
4. How do I load a newer firmware if one is available?
Answer: Download the new firmware to your Desktop, make sure that you are loading the
latest version available (see FAQ #3 above). Click the Administration tab, click Firmware
Upgrade. Click Browse and then select the firmware in your Desktop. Click Apply and wait.
The process takes about 2 minutes, once the firmware is loaded you will see a message.
It is recommended that you Re-Start the NAS Drive Kit device and then run the Quick
Setup Wizard again.
5. I can't get the NAS Drive Kit to be detected in the Express Setup step.
Answer: Depending on some network settings, you may have some problems detecting
the NAS Drive Kit device due to IP configuration or sometimes due to the time it takes for
the device to get an IP address from the Router. This may cause some glitches during
Express Setup. The best thing it to be patient, try waiting for 2 minutes and then try again.
This usually allows the NAS Drive Kit to be properly detected in the network setting.
6. How to properly shut down the NAS Drive Kit?
Answer: To properly shut down the NAS Drive Kit, press and hold the Power button on the
front panel for two seconds until Power LED blinks then go off.
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