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FAQs and Troubleshooting Guide
The power base of my kettle got damaged when I moved house. Can I use the
kettle on a cooktop?
No, never place the kettle on a cooktop. Only use it with the supplied power
base. Contact our after sales support centre if the base is damaged.
The filter came off. Can I use the kettle without it?
The filter ensures impurities (such as mineral deposits) do not end up in your
beverage. We therefore strongly recommend you only use the kettle with the filter
properly in place; see page 13 for instructions how to remove and reinstall it.
Why is the specified maximum fill mark at 1.7L when more water fits inside?
Although the kettle holds more water, do not fill it past the maximum marking as
water needs space for expansion when heating and boiling. Overfilling the kettle
will result in boiling water spilling out of the spout when boiling.
My kettle does not switch off automatically. Can I still use it and switch off
manually?
No, if the kettle does not switch off automatically, there is probably a fault with
the digital temperature control. Do not use the kettle. Contact our after sales
support centre for advice on examination and return or repair of the kettle.
The kettle is getting noisier as the water is heating up. Is this a sign that
something is wrong?
No, all kettles make a noise while heating up water. The noise will increase as the
water reaches boiling point, but will abate afterwards.
How often do I need to descale my kettle?
If you live in a hard water area, you may need to descale the kettle every few
months, or if obvious scaling has taken place. In a soft water area descaling may
be required less frequently, or not at all. If a whitish deposit has accumulated on
the bottom of the kettle or along the sides, scaling has taken place and you need
to descale the appliance – see page 13 for instructions.
Boil-dry protection
The kettle has an automatic shut-off feature that shuts down power to the
kettle if it is empty, preventing accidental operation without water. Once this
safety feature has been activated, unplug the kettle and let it cool down for a
few minutes before filling it with cold water.
12
AFTER SALES SUPPORT
info@tempo.org
AUS
1300 886 649
MODEL: W-K17826G-D PRODUCT CODE: 50902 09/2015
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